AMCA PCT CERTIFICATION EXAM STUDY GUIDE QUESTIONS
WITH CORRECT ANSWERS 2026
Which is another name for blood bank? - CORRECT ANSWER -immunohematology
The chemistry department within the clinical laboratory is reviewing current process and
policies. With which other hospital department would the laboratory coordinate therapeutic
drug monitoring? - CORRECT ANSWER -Pharmacy
Which levels are measured within an electrolyte panel? - CORRECT ANSWER -sodium,
potassium (remember salty banana)
Why is promoting good public relations a part of the phlebotomist's role? - CORRECT ANSWER -
It is viewed as valuable in the delivery of patient care
Which department is responsible for administering oxygen therapy? - CORRECT ANSWER -
Respiratory therapy
Which is the literal translation in Greek for the term "phlebotomy?" - CORRECT ANSWER -vein
incision
Which responsibility is least likely to appear on a job description for a phlebotomist? - CORRECT
ANSWER -Starting intravenous (IV) lines
What are the credentials for an ASCP-certified phlebotomist? - CORRECT ANSWER -PBT
What is earned as proof of participation in workshops to upgrade skills that is required by some
agencies to renew certification? - CORRECT ANSWER -CEUs
,Which patient situation would cause a barrier to effective communication? - CORRECT ANSWER
-Does not speak English
Which statement is a confirming response to a patient? - CORRECT ANSWER -"I understand how
you must be feeling."
Which behavior demonstrates negative kinesics? - CORRECT ANSWER -Frowning
Which observation communicates unprofessionalism? - CORRECT ANSWER -Intense odor of
cologne
Which action is considered improper telephone etiquette? - CORRECT ANSWER -Hanging up on
angry callers
Which duty is least likely to be performed by local public health agencies? - CORRECT ANSWER -
Licensure of healthcare personnel
Which situation demonstrates integrity? - CORRECT ANSWER -A phlebotomist who follows the
rules when obtaining a blood sample
Which laboratory department prepares blood products to be used for patient transfusions? -
CORRECT ANSWER -Immunohematology
Drawing a patient's blood without his or her permission can result in a charge of - CORRECT
ANSWER -assault and battery.
Two phlebotomists are discussing a patient's condition in the elevator. They are overheard by
the patient's daughter. This is an example of - CORRECT ANSWER -invasion of privacy.
, Which would not violate a patient's right to confidentiality? - CORRECT ANSWER -Sharing
collection site information on a difficult patient
Malpractice is a claim of - CORRECT ANSWER -improper treatment.
If a phlebotomist __________, he or she is negligent. - CORRECT ANSWER -fails to put the
needle and holder in the sharps container
A national organization that sets standards for phlebotomy procedures is the - CORRECT
ANSWER -CLSI
Which action will compromise the quality of a specimen? - CORRECT ANSWER -Partially filling a
liquid EDTA tube
whats an example of unrelated to quality control? - CORRECT ANSWER -Employees filling out
their time sheets daily
Chilling will adversely affect the quality of test results for which analyte? - CORRECT ANSWER -
Potassium
The "standard of care" in the practice of phlebotomy is influenced by which of the
organizations? - CORRECT ANSWER -The Joint Commission
Three of the following conditions are reasons a specimen could be rejected for analysis. Which
one is not?
a. A bilirubin specimen is icteric.
b. A CBC specimen contains clots.
c. A fasting glucose specimen is lipemic.
WITH CORRECT ANSWERS 2026
Which is another name for blood bank? - CORRECT ANSWER -immunohematology
The chemistry department within the clinical laboratory is reviewing current process and
policies. With which other hospital department would the laboratory coordinate therapeutic
drug monitoring? - CORRECT ANSWER -Pharmacy
Which levels are measured within an electrolyte panel? - CORRECT ANSWER -sodium,
potassium (remember salty banana)
Why is promoting good public relations a part of the phlebotomist's role? - CORRECT ANSWER -
It is viewed as valuable in the delivery of patient care
Which department is responsible for administering oxygen therapy? - CORRECT ANSWER -
Respiratory therapy
Which is the literal translation in Greek for the term "phlebotomy?" - CORRECT ANSWER -vein
incision
Which responsibility is least likely to appear on a job description for a phlebotomist? - CORRECT
ANSWER -Starting intravenous (IV) lines
What are the credentials for an ASCP-certified phlebotomist? - CORRECT ANSWER -PBT
What is earned as proof of participation in workshops to upgrade skills that is required by some
agencies to renew certification? - CORRECT ANSWER -CEUs
,Which patient situation would cause a barrier to effective communication? - CORRECT ANSWER
-Does not speak English
Which statement is a confirming response to a patient? - CORRECT ANSWER -"I understand how
you must be feeling."
Which behavior demonstrates negative kinesics? - CORRECT ANSWER -Frowning
Which observation communicates unprofessionalism? - CORRECT ANSWER -Intense odor of
cologne
Which action is considered improper telephone etiquette? - CORRECT ANSWER -Hanging up on
angry callers
Which duty is least likely to be performed by local public health agencies? - CORRECT ANSWER -
Licensure of healthcare personnel
Which situation demonstrates integrity? - CORRECT ANSWER -A phlebotomist who follows the
rules when obtaining a blood sample
Which laboratory department prepares blood products to be used for patient transfusions? -
CORRECT ANSWER -Immunohematology
Drawing a patient's blood without his or her permission can result in a charge of - CORRECT
ANSWER -assault and battery.
Two phlebotomists are discussing a patient's condition in the elevator. They are overheard by
the patient's daughter. This is an example of - CORRECT ANSWER -invasion of privacy.
, Which would not violate a patient's right to confidentiality? - CORRECT ANSWER -Sharing
collection site information on a difficult patient
Malpractice is a claim of - CORRECT ANSWER -improper treatment.
If a phlebotomist __________, he or she is negligent. - CORRECT ANSWER -fails to put the
needle and holder in the sharps container
A national organization that sets standards for phlebotomy procedures is the - CORRECT
ANSWER -CLSI
Which action will compromise the quality of a specimen? - CORRECT ANSWER -Partially filling a
liquid EDTA tube
whats an example of unrelated to quality control? - CORRECT ANSWER -Employees filling out
their time sheets daily
Chilling will adversely affect the quality of test results for which analyte? - CORRECT ANSWER -
Potassium
The "standard of care" in the practice of phlebotomy is influenced by which of the
organizations? - CORRECT ANSWER -The Joint Commission
Three of the following conditions are reasons a specimen could be rejected for analysis. Which
one is not?
a. A bilirubin specimen is icteric.
b. A CBC specimen contains clots.
c. A fasting glucose specimen is lipemic.
