August 2020
Reflect on an experience in which you were directly involved or witnessed incivility in the
workplace. Provide a brief synopsis of the situation. How did this make you feel? How did
you respond? What were the consequences of this situation? Provide an example of how
this negatively affected the work environment and outcomes. How could the situation have
been prevented? Discuss strategies that would support a healthy work environment.
Incivility is a complex phenomenon and has traditionally been condoned in nursing
(American Nurses Association [ANA], 2015) and in many settings still tolerated
(Lachman, 2015).
As described in the Chamberlain University philosophy, to effectively care for others,
you must first care for yourself. Self-care includes "creating a balance and synergy of
physical, intellectual, emotional, social, spiritual, personal and professional well-being"
(ANA, 2016, para 1).