Why must a company officer, as a public servant, meet their community's needs
with competence, courtesy, and efficiency?
Select one:
a. Good customer service is essential to the health and safety standards of the
agency.
b. Good customer service is essential to maintain a positive public perception of
the agency.
c. Positive contacts within the community will help the company officer change
group dynamics.
d. Community perceptions will impact the internal and external expectations of a
new company officer.
b. Good customer service is essential to maintain a positive public perception of
the agency.
Which statement contains all three parts of assertive communication?
Select one:
a. I feel frustrated when the equipment is not returned to its proper place on the
truck.
b. You're always making mistakes.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we
clean PPE to remove possible contaminants."
d. I think the problem is you and your bad attitude.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we
clean PPE to remove possible contaminants."
,Accountability for decisions within a fire organization is almost always:
Select one:
a. specialized.
b. decentralized.
c. functional.
d. centralized.
d. centralized.
Combination organizations provide staffing and receive funding in accordance
with the:
Select one:
a. level of functional supervision in the department.
b. capability of their auxiliary apparatus.
c. dominant aspect of their organization.
d. results of a position and job analysis.
c. dominant aspect of their organization.
Company officers who apply honesty and strong moral principles to the
decision-making process are cultivating the leadership quality of:
Select one:
a. integrity.
b. dependability.
c. proactiveness.
d. industriousness.
a. integrity.
,The first step a company officer can take to solve problems or make decisions is
to:
Select one:
a. identify a problem that requires a response.
b. determine the steps needed to meet the selected goals and outcomes.
c. determine the effectiveness of the activities in meeting goals and outcomes.
d. identify their strengths and weaknesses.
a. identify a problem that requires a response.
A new company officer should always remember the respect she or he has
among crew members must be:
Select one:
a. abused.
b. based on rank.
c. based on past relationships.
d. earned.
d. earned.
Learning to recognize and label your emotions quickly, and practicing how to
behave when certain emotions arise, will allow you to choose:
Select one:
a. how to behave rather than being emotionally reactive.
b. reckless or impulsive behaviors over intentional behaviors.
c. solutions to personnel issues that focus on discipline.
d. communication styles that display aggression or deference.
a. how to behave rather than being emotionally reactive.
, What areas fall under the jurisdiction of federal fire and emergency services
organizations?
Select one:
a. Cities with large populations
b. Unserved rural areas
c. U.S. military installations
d. Chemical processing plants
c. U.S. military installations
Acting as a role model by personally adhering to accepted health and safety
practices, the company officer can help to:
Select one:
a. make policy on assigning medical units.
b. make unit members respect him or her.
c. convince the public that firefighters are healthy.
d. ensure the health and safety of all personnel.
d. ensure the health and safety of all personnel.
Leadership skills can be addressed and assessed through:
Select one:
a. annual/supervisory reviews.
b. bypassing the chain of command.
c. unity/span of control reviews.
d. additional resource agreements.
a. annual/supervisory reviews.
with competence, courtesy, and efficiency?
Select one:
a. Good customer service is essential to the health and safety standards of the
agency.
b. Good customer service is essential to maintain a positive public perception of
the agency.
c. Positive contacts within the community will help the company officer change
group dynamics.
d. Community perceptions will impact the internal and external expectations of a
new company officer.
b. Good customer service is essential to maintain a positive public perception of
the agency.
Which statement contains all three parts of assertive communication?
Select one:
a. I feel frustrated when the equipment is not returned to its proper place on the
truck.
b. You're always making mistakes.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we
clean PPE to remove possible contaminants."
d. I think the problem is you and your bad attitude.
c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we
clean PPE to remove possible contaminants."
,Accountability for decisions within a fire organization is almost always:
Select one:
a. specialized.
b. decentralized.
c. functional.
d. centralized.
d. centralized.
Combination organizations provide staffing and receive funding in accordance
with the:
Select one:
a. level of functional supervision in the department.
b. capability of their auxiliary apparatus.
c. dominant aspect of their organization.
d. results of a position and job analysis.
c. dominant aspect of their organization.
Company officers who apply honesty and strong moral principles to the
decision-making process are cultivating the leadership quality of:
Select one:
a. integrity.
b. dependability.
c. proactiveness.
d. industriousness.
a. integrity.
,The first step a company officer can take to solve problems or make decisions is
to:
Select one:
a. identify a problem that requires a response.
b. determine the steps needed to meet the selected goals and outcomes.
c. determine the effectiveness of the activities in meeting goals and outcomes.
d. identify their strengths and weaknesses.
a. identify a problem that requires a response.
A new company officer should always remember the respect she or he has
among crew members must be:
Select one:
a. abused.
b. based on rank.
c. based on past relationships.
d. earned.
d. earned.
Learning to recognize and label your emotions quickly, and practicing how to
behave when certain emotions arise, will allow you to choose:
Select one:
a. how to behave rather than being emotionally reactive.
b. reckless or impulsive behaviors over intentional behaviors.
c. solutions to personnel issues that focus on discipline.
d. communication styles that display aggression or deference.
a. how to behave rather than being emotionally reactive.
, What areas fall under the jurisdiction of federal fire and emergency services
organizations?
Select one:
a. Cities with large populations
b. Unserved rural areas
c. U.S. military installations
d. Chemical processing plants
c. U.S. military installations
Acting as a role model by personally adhering to accepted health and safety
practices, the company officer can help to:
Select one:
a. make policy on assigning medical units.
b. make unit members respect him or her.
c. convince the public that firefighters are healthy.
d. ensure the health and safety of all personnel.
d. ensure the health and safety of all personnel.
Leadership skills can be addressed and assessed through:
Select one:
a. annual/supervisory reviews.
b. bypassing the chain of command.
c. unity/span of control reviews.
d. additional resource agreements.
a. annual/supervisory reviews.
