Week 3 DQ Complexity Communication

Complexity Communication Carole Bingley Chamberlain College of Nursing NR504: Leadership within Healthcare Professions January 2017 The following is a quote from James Humes---“The art of communication is the language of leadership.” Porter-O’Grady and Malloch (2015) noted the presence of complexity communication. Critical listening, critical questioning, and critical thinking were each identified as an element of complexity communication. Select two of the three elements and discuss how the element applies to leadership within healthcare and strategies to incorporate the element as part of one’s leadership skills. Week 3 DQ Complexity Communication From the three elements of communication, critical listening, critical questioning, and critical thinking are the most essential in leadership within the health care. Critical listening and critical thinking should be applied to leadership for the effectiveness of healthcare. Here is a summary of the two elements and strategies to incorporate the element as part of one's leadership skills. Critical listening According to King and Gerard (2016), critical listening denotes the systematic thinking and rationalizing to see whether information makes sense in light of factual proof. The nursing leaders and the healthcare personnel should be able to listen critically to the patient. Additionally, good leaders need to be mindful of the needs of the health professionals; thus, the healthcare leader needs to inspire the workers through paying attention to their needs and providing feedback regarding presented issues to enhance performance and development. Critical listening also encompasses the ability to use common sense in a reasoning way. Critical listeners endeavour to get the information clearly, accurately, precisely, logically, significantly, and fairly when they listen, speak, write, and even read. Nurses utilize language to disseminate in-depth message that is substantial to nursing care effectively. Nurses are not focused on the minor or irrelevant matters; hence, critical listening skills are inevitable in the nursing practice. The nurses who are critical listeners base their perspectives and interpretation to these metrics and also on the interests of others so that the nursing quality of thinking ......................................CONTINUED................................................