QUALTRICS CERTIFICATION EXAM
QUESTIONS AND ANSWERS WITH
ACCURATE SOLUTIONS
Which of the following does the Activity section of a ticket record? (Select all that apply)
- CORRECT ANSWES -- - Any comments
- Changes in ticket status
- Creation of sub-tickets
- Reassignment of the ticket
How can existing tickets be accessed? - CORRECT ANSWES -- By clicking on "View
All tickets" on the My Projects page
True/False: When creating ticket statuses, you can have as many priority statuses as
necessary. - CORRECT ANSWES -- False
Is it possible to override contact frequency rules that have been applied to the Directory
for exceptional cases? - CORRECT ANSWES -- Yes
Which of the following is NOT a field option for deduplication? - CORRECT ANSWES --
Embedded data
What are the two main areas where you can utilize a randomizer? - CORRECT
ANSWES -- - Within a specific block of questions, where you can use question
randomization to randomize the order of questions within a block
- Within the Survey Flow, where you can use the Randomizer element to randomize
Survey Flow elements, such as blocks of questions and/or Embedded Data elements
user impact - CORRECT ANSWES -- the ability they have to create, manage, or
remove other users
survey impact - CORRECT ANSWES -- the ability they have to create, edit, distribute,
and access raw data
data impact - CORRECT ANSWES -- the ability they have to view, edit, export, or
delete data
Which category of user access and permissions has the impact of giving the ability to
create, edit, distribute, and access raw data? - CORRECT ANSWES -- Survey
,Why are attribute data restrictions commonly used with an SSO? - CORRECT
ANSWES -- Because it allows the pre-existing hierarchy to be used to limit data access
Which tool is used when an enterprise customer has specific needs to segment the
Qualtrics platform so that only certain users can access certain data? - CORRECT
ANSWES -- Groups or divisions
The customer wants to be able to easily manage the permissions of their users on a
larger scale. Rather than individually granting permissions to individual users, you can
advise them to add the desired groups of users to a _____. - CORRECT ANSWES --
Role
When assisting a client in managing bulk users, you will educate the customer about
the User Admin tab. Which statements are true of the User Admin tab? (Select all that
apply.) - CORRECT ANSWES -- - Uploads in the User Admin tab generally contain
required fields and attribute fields
- The functions in the User Admin tab can be used in combination with SSO
Purpose of Multiple Directories - CORRECT ANSWES -- 1. To set up different
deduplication or contact frequency rules for different customer segments
2. To set up another directory that includes test users that you can use to send out
distributions
Which statements are true of the process of migrating contacts from a previous vendor
for Qualtrics customers? (Select all that apply.) - CORRECT ANSWES -- - Customers
with standard implementation are responsible for their own contact migration.
- Contact migration should begin early in an implementation.
Which steps are required to set up a contact import automation? (Select all that apply.) -
CORRECT ANSWES -- - Create a name for the automation.
- Upload a sample file to be used as the data dictionary.
- Determine which import source to use.
Understanding how data flows through Qualtrics helps you to avoid the negative
impacts of _____. - CORRECT ANSWES -- an incorrect configuration of certain data
fields
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for
any given user in XM Directory is _____. - CORRECT ANSWES -- transactional data
A client from the healthcare industry has a business unit that is interested in sending out
transactional surveys to previous patients who visited a clinic, and a second business
unit that reaches out to insurance policy owners for relational surveys. In order to
configure a solution in XM Directory that meets this customer's requirements, you
, should advise the client to use which feature in the XM Directory? - CORRECT
ANSWES -- Multiple directories
When setting up an authenticator, only the _______ or ________ contact list fields can
be used for authentication. - CORRECT ANSWES -- Email, ExternalDataReference
Always use the ____ case when programming a survey. - CORRECT ANSWES --
Positive
Where can you configure web services? - CORRECT ANSWES -- - Survey Flow
- Actions Tab
A Qualtrics customer has a demographic block in their survey that asks respondents for
their gender, age range, and income range. In addition to questions targeting all
demographics, the client is trying to target two specific demographic groups with
additional survey questions: female respondents between the ages of 30 and 39 that
make at least $140,000 per year, and male respondents between the age of 20 and 29
that make at least $110,000. Any other respondents will not see the additional
questions. Which advanced feature available to support survey configuration for
multiple workstreams will assist the customer with these requirements? - CORRECT
ANSWES -- Complex branch logic
Nicole, a member of the CX implementation team, is applying branching to capture
identified touch points for a customer. As she adds more conditions to the logic, it is
recommended that she use new _____ to separate everything out more clearly and
make it easier for customers to make updates in the future. - CORRECT ANSWES --
logic sets
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of
data by searching against a key field, such as Region Codes? - CORRECT ANSWES --
Supplemental Data Element
Why should you disable "Save and Continue" as a recommended setup when using an
authenticator? - CORRECT ANSWES -- It will prevent respondents from being able to
complete multiple responses.
Which are Embedded Data values you can capture with Text iQ-Powered Survey
Flows? (Select all that apply.) - CORRECT ANSWES -- Sentiment Score, Topic Exists,
and Sentiment Label
A Qualtrics customer wants their survey to ask customers for open-ended feedback on
their services and then customize the survey experience based on topics in their
feedback. To accomplish this, they will leverage _____ to analyze the topics used in
one of the Text Entry response questions and then they will use Branch Logic to send
the respondent to different paths in the survey depending on the topic present in their
response. - CORRECT ANSWES -- Text iQ
QUESTIONS AND ANSWERS WITH
ACCURATE SOLUTIONS
Which of the following does the Activity section of a ticket record? (Select all that apply)
- CORRECT ANSWES -- - Any comments
- Changes in ticket status
- Creation of sub-tickets
- Reassignment of the ticket
How can existing tickets be accessed? - CORRECT ANSWES -- By clicking on "View
All tickets" on the My Projects page
True/False: When creating ticket statuses, you can have as many priority statuses as
necessary. - CORRECT ANSWES -- False
Is it possible to override contact frequency rules that have been applied to the Directory
for exceptional cases? - CORRECT ANSWES -- Yes
Which of the following is NOT a field option for deduplication? - CORRECT ANSWES --
Embedded data
What are the two main areas where you can utilize a randomizer? - CORRECT
ANSWES -- - Within a specific block of questions, where you can use question
randomization to randomize the order of questions within a block
- Within the Survey Flow, where you can use the Randomizer element to randomize
Survey Flow elements, such as blocks of questions and/or Embedded Data elements
user impact - CORRECT ANSWES -- the ability they have to create, manage, or
remove other users
survey impact - CORRECT ANSWES -- the ability they have to create, edit, distribute,
and access raw data
data impact - CORRECT ANSWES -- the ability they have to view, edit, export, or
delete data
Which category of user access and permissions has the impact of giving the ability to
create, edit, distribute, and access raw data? - CORRECT ANSWES -- Survey
,Why are attribute data restrictions commonly used with an SSO? - CORRECT
ANSWES -- Because it allows the pre-existing hierarchy to be used to limit data access
Which tool is used when an enterprise customer has specific needs to segment the
Qualtrics platform so that only certain users can access certain data? - CORRECT
ANSWES -- Groups or divisions
The customer wants to be able to easily manage the permissions of their users on a
larger scale. Rather than individually granting permissions to individual users, you can
advise them to add the desired groups of users to a _____. - CORRECT ANSWES --
Role
When assisting a client in managing bulk users, you will educate the customer about
the User Admin tab. Which statements are true of the User Admin tab? (Select all that
apply.) - CORRECT ANSWES -- - Uploads in the User Admin tab generally contain
required fields and attribute fields
- The functions in the User Admin tab can be used in combination with SSO
Purpose of Multiple Directories - CORRECT ANSWES -- 1. To set up different
deduplication or contact frequency rules for different customer segments
2. To set up another directory that includes test users that you can use to send out
distributions
Which statements are true of the process of migrating contacts from a previous vendor
for Qualtrics customers? (Select all that apply.) - CORRECT ANSWES -- - Customers
with standard implementation are responsible for their own contact migration.
- Contact migration should begin early in an implementation.
Which steps are required to set up a contact import automation? (Select all that apply.) -
CORRECT ANSWES -- - Create a name for the automation.
- Upload a sample file to be used as the data dictionary.
- Determine which import source to use.
Understanding how data flows through Qualtrics helps you to avoid the negative
impacts of _____. - CORRECT ANSWES -- an incorrect configuration of certain data
fields
The feature of the XM directory that gives the ability to view the Touchpoint Timeline for
any given user in XM Directory is _____. - CORRECT ANSWES -- transactional data
A client from the healthcare industry has a business unit that is interested in sending out
transactional surveys to previous patients who visited a clinic, and a second business
unit that reaches out to insurance policy owners for relational surveys. In order to
configure a solution in XM Directory that meets this customer's requirements, you
, should advise the client to use which feature in the XM Directory? - CORRECT
ANSWES -- Multiple directories
When setting up an authenticator, only the _______ or ________ contact list fields can
be used for authentication. - CORRECT ANSWES -- Email, ExternalDataReference
Always use the ____ case when programming a survey. - CORRECT ANSWES --
Positive
Where can you configure web services? - CORRECT ANSWES -- - Survey Flow
- Actions Tab
A Qualtrics customer has a demographic block in their survey that asks respondents for
their gender, age range, and income range. In addition to questions targeting all
demographics, the client is trying to target two specific demographic groups with
additional survey questions: female respondents between the ages of 30 and 39 that
make at least $140,000 per year, and male respondents between the age of 20 and 29
that make at least $110,000. Any other respondents will not see the additional
questions. Which advanced feature available to support survey configuration for
multiple workstreams will assist the customer with these requirements? - CORRECT
ANSWES -- Complex branch logic
Nicole, a member of the CX implementation team, is applying branching to capture
identified touch points for a customer. As she adds more conditions to the logic, it is
recommended that she use new _____ to separate everything out more clearly and
make it easier for customers to make updates in the future. - CORRECT ANSWES --
logic sets
Which tool in the Survey Flow allows you to pull in data from a survey, project, or set of
data by searching against a key field, such as Region Codes? - CORRECT ANSWES --
Supplemental Data Element
Why should you disable "Save and Continue" as a recommended setup when using an
authenticator? - CORRECT ANSWES -- It will prevent respondents from being able to
complete multiple responses.
Which are Embedded Data values you can capture with Text iQ-Powered Survey
Flows? (Select all that apply.) - CORRECT ANSWES -- Sentiment Score, Topic Exists,
and Sentiment Label
A Qualtrics customer wants their survey to ask customers for open-ended feedback on
their services and then customize the survey experience based on topics in their
feedback. To accomplish this, they will leverage _____ to analyze the topics used in
one of the Text Entry response questions and then they will use Branch Logic to send
the respondent to different paths in the survey depending on the topic present in their
response. - CORRECT ANSWES -- Text iQ
