TEST BANK - Jacobs and Chase, Operations and Supply Chain Management 16th Edition, Chapters 1 - 22, Complete Newest Version

1-1
Copyright ss©2021 ssMcGraw-Hill ssEducation. ssAll ssrights ssreserved. ssNo ssreproduction ssor ssdistribution sswithout ssthe ssprior sswritten ssconsent ssof
ssMcGraw- ssHill ssEducation.

,BANKFOR
Operations and Supply Chain Management 16th Edition ByF. Robert Jacobs
ss ss ss ss ss ss ss s ss ss


Chapter ss1-22


Chapter01TestBank Static
s s s ss




1. Efficiency ssmeans ssdoing ssthe ss right ssthings ssto sscreate ssthe ss most ssvalue ss for ssthe sscompany.

FALSE

Efficiency ssmeans ssdoing sssomething ssat ssthe sslowest sspossible sscost.

2. Effectiveness ssmeans ssdoing ssthe ssright ssthings ssto sscreate ssthe ss most ssvalue ssfor ssthe sscompany.

TRUE

Effectiveness ssmeans ssdoing ssthe ssright ssthings ssto sscreate ssthe ss most ssvalue ss for ssthe sscompany.

AACSB: ssAnalytical ssThinking
Blooms: ssRemember
Difficulty: ss1
Easy
s s Learning ssObjective: ss01-04 ssEvaluate ssthe
ssefficiency ssof ssa s s firm. s s Topic: ssEfficiency,
ssEffectiveness,
and ssValue

3. A ssdoctor sscompletes ssa sssurgical ssprocedure sson ssa sspatient s s without sserror. ssThe sspatient ssdies ssanyway. ssIn ssoperations
ssmanagement ssterms, sswe sscould ssrefer ssto ssthis ssdoctor ssas ssbeing ssefficient ssbut ssnot sseffective.



TRUE

Efficiency ssmeans ssdoing sssomething ssat ssthe sslowest sspossible sscost. ssEffectiveness ssmeans ssdoing ssthe ssright ssthings ssto sscreate ssthe
s s most ssvalue. ssThe s s doctor s s performed s s the s s surgery s s without s s error. s s Because s s the s s patient s s died, s s no s s value s s was

s s created.



AACSB: ssAnalytical ssThinking
Blooms: ssAnalyze




1-2
Copyright ss©2021 ssMcGraw-Hill ssEducation. ssAll ssrights ssreserved. ssNo ssreproduction ssor ssdistribution sswithout ssthe ssprior sswritten ssconsent ssof
ssMcGraw- ssHill ssEducation.

, Difficulty: ss 2
Medium
s s Learning ssObjective: ss01-04 ssEvaluate ssthe
ssefficiency ssof ssa s s firm. s s Topic: ssEfficiency,
ssEffectiveness,
and ssValue

4. A ssworker ss can ssbe ssefficient s s without ssbeing sseffective.

TRUE

Efficiency ssmeans ssdoing sssomething ssat ssthe sslowest sspossible sscost. ssEffectiveness ssmeans ssdoing ssthe ssright ssthings ssto sscreate ssthe
ssmost ssvalue. ssThese ssare ssdifferent ssthings.



AACSB: ssAnalytical ssThinking
s s Blooms:
Understand
s s Difficulty: 2
Medium
Learning ssObjective: ss01-04 ssEvaluate ssthe ssefficiency ssof
ssa s s firm. s s Topic: ssEfficiency,
ssEffectiveness, s s and ssValue




1-3
Copyright ss©2021 ssMcGraw-Hill ssEducation. ssAll ssrights ssreserved. ssNo ssreproduction ssor ssdistribution sswithout ssthe ssprior sswritten ssconsent ssof
ssMcGraw- ssHill ssEducation.

, 5. A ssprocess sscan ssbe sseffective ss without ssbeing ssefficient.

TRUE

Often, s s maximizing s s effectiveness ssand ssefficiency ssat ssthe s s same sstime sscreates s s conflict s s between ssthe s s two s s goals. ss"Being
ssefficient" s s at ssthe sscustomer ssservice sscounter ssat ssa sslocal ssstore ssor ssbank ssmeans ssusing ssthe s s fewest ssnumber ssof ssclerks sspossible

ssat ssthe sscounter. ssBeing sseffective, ssthough, s s means s s minimizing ssthe ssamount s s of sstime sscustomers s s need ssto s s wait ssin ssline.



AACSB: ssAnalytical ssThinking
s s Blooms:
Understand
s s Difficulty: 2
Medium
Learning ssObjective: ss01-04 ssEvaluate ssthe ssefficiency ssof
ssa s s firm. s s Topic: ssEfficiency,
ssEffectiveness, s s and ssValue



6. Operations ssand sssupply sschain ssmanagement ssis ssdefined ssas ssthe ssdesign, ssoperation, ssand ssimprovement ssof ssthe sssystems
ssthat sscreate ssand ssdeliver ssthe ssfirm's ssprimary ssproducts ssand ssservices.



TRUE

Operations ssand sssupply sschain ssmanagement ssis ssdefined ssas ssthe ssdesign, ssoperation, ssand ssimprovement ssof ssthe sssystems ssthat
sscreate ssand ssdeliver ssthe ssfirm's ssprimary ssproducts ssand ssservices.



AACSB: ssAnalytical ssThinking
Blooms: ssRemember
Difficulty: ss1
Easy
s s Learning ssObjective: ss01-01 ssIdentify ssthe sselements ssof ssoperations ssand sssupply sschain
ssmanagement. ss(OSCM)
Topic: ssWhat ssIs ssOperations ssand ssSupply ssChain ssManagement?

7. The ssterm ss"value" ss refers ssto s s the ssrelationship ss between ssquality ssand ss the ssprice sspaid ssby ssthe ssconsumer.

TRUE

Related ssto ssefficiency ssand sseffectiveness ssis ssthe ssconcept ssof ssvalue, ss which sscan ssbe ss metaphorically ssdefined ssas ssquality ssdivided ssby ssprice.

AACSB: ssAnalytical ssThinking
Blooms: ssRemember
Difficulty: ss 1
Easy
s s Learning ssObjective: ss01-04 ssEvaluate ssthe
ssefficiency ssof ssa s s firm. s s Topic: ssEfficiency,
ssEffectiveness,
and ssValue

8. Attempting ssto ssbalance ssthe ssdesire ssto ssefficiently ssuse ssresources sswhile ssproviding ssa sshighly sseffective ssservice ssmay
sscreate ssconflict ssbetween ssthe sstwo ssgoals.



TRUE

Often ssmaximizing sseffectiveness ssand ssefficiency ssat ssthe sssame sstime sscreates ssconflict ssbetween ssthe sstwo ssgoals.

AACSB: ssAnalytical ssThinking
Blooms:
ssAnalyze
s s Difficulty
: ss 1
Easy
s s Learning ssObjective: ss01-04 ssEvaluate ssthe
ssefficiency ssof ssa s s firm. s s Topic: ssEfficiency,

1-3
Copyright ss©2021 ssMcGraw-Hill ssEducation. ssAll ssrights ssreserved. ssNo ssreproduction ssor ssdistribution sswithout ssthe ssprior sswritten ssconsent ssof
ssMcGraw- ssHill ssEducation.