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ASQ Quality Glossary Questions and Answers
Academic Quality Improvement Project (AQIP) - Correct answer-A forum
for higher education institutions to review one another's action projects.
Acceptance quality limit (AQL) - Correct answer-In a continuing series of
lots, a quality level that, for the purpose of sampling inspection, is the
limit of a satisfactory process average.
Acceptance number - Correct answer-The maximum number of defects
or defectives allowable in a sampling lot for the lot to be acceptable
Acceptance sampling - Correct Answer-Inspection of a sample from a lot
to decide whether to accept that lot. There are two types: attributes
sampling and variables sampling. In attributes sampling, the presence or
absence of a characteristic is noted in each of the units inspected. In
variables sampling, the numerical magnitude of a characteristic is
measured and recorded for each inspected unit; this involves reference
to a continuous scale of some kind.
Acceptance sampling plan - Correct answer-A specific plan that
indicates the sampling sizes and associated acceptance or
nonacceptance criteria to be used. In attributes sampling, for example,
there are single, double, multiple, sequential, chain and skip-lot sampling
plans. In variables sampling, there are single, double and sequential
sampling plans. For detailed descriptions of these plans, see the
standard ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and
Symbols—Statistical Quality Control.
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Accreditation - Correct Answer-Certification by a recognized body of the
facilities, capability, objectivity, competence and integrity of an agency,
service or operational group or individual to provide the specific service
or operation needed. The term has multiple meanings depending on the
sector. Laboratory accreditation assesses the capability of a laboratory
to conduct testing, generally using standard test methods. Accreditation
for healthcare organizations involves an authoritative body surveying
and verifying compliance with recognized criteria, similar to certification
in other sectors.
Accreditation body - Correct answer-An organization with authority to
accredit other organizations to perform services such as quality system
certification.
Accuracy - Correct answer-The characteristic of a measure.
ACLASS Accreditation Services - Correct answer-An ANSI-ASQ National
Accreditation Board company that provides accreditation services for:
testing and calibration laboratories in accordance with ISO/IEC 17025;
reference material producers in accordance with ISO Guide 34; and
inspection bodies in accordance with ISO/IEC 17020.
Activity based costing - Correct answer-An accounting system that
assigns costs to a product based on the number of resources used to
design, order or make it.
Activity network diagram - Correct answer-An arrow diagram used in
planning.
Advanced Product Quality Planning (APQP) - Correct Answer-High level
automotive process for product realization, from design through
production part approval.
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Adverse event - Correct Answer-Healthcare term for any event that is
not consistent with the desired, normal or usual operation of the
organization; also known as a sentinel event.
Affinity diagram - Correct answer-A management tool for organizing
information (usually gathered during a brainstorming activity).
Alignment - Correct Answer-Actions to ensure that a process or activity
supports the organization's strategy, goals and objectives.
American Association for Laboratory Accreditation (A2LA) - Correct
answer-An organization that formally recognizes another organization's
competency to perform specific tests, types of tests or calibrations.
American Customer Satisfaction Index (ACSI) - Correct Answer-
Released for the first time in October 1994, an economic indicator and
cross industry measure of the satisfaction of U.S. household customers
with the quality of the goods and services available to them. This
includes goods and services produced in the United States and imports
from foreign firms that have substantial market shares or dollar sales.
ASQ is a founding sponsor of the ACSI, along with the University of
Michigan Business School and the CFI Group.
American National Standards Institute (ANSI) - Correct answer-A private,
nonprofit organization that administers and coordinates the U.S.
voluntary standardization and conformity assessment system. It is the
U.S. member body in the International Organization for Standardization,
known as ISO.
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ASQ Quality Glossary Questions and Answers
Academic Quality Improvement Project (AQIP) - Correct answer-A forum
for higher education institutions to review one another's action projects.
Acceptance quality limit (AQL) - Correct answer-In a continuing series of
lots, a quality level that, for the purpose of sampling inspection, is the
limit of a satisfactory process average.
Acceptance number - Correct answer-The maximum number of defects
or defectives allowable in a sampling lot for the lot to be acceptable
Acceptance sampling - Correct Answer-Inspection of a sample from a lot
to decide whether to accept that lot. There are two types: attributes
sampling and variables sampling. In attributes sampling, the presence or
absence of a characteristic is noted in each of the units inspected. In
variables sampling, the numerical magnitude of a characteristic is
measured and recorded for each inspected unit; this involves reference
to a continuous scale of some kind.
Acceptance sampling plan - Correct answer-A specific plan that
indicates the sampling sizes and associated acceptance or
nonacceptance criteria to be used. In attributes sampling, for example,
there are single, double, multiple, sequential, chain and skip-lot sampling
plans. In variables sampling, there are single, double and sequential
sampling plans. For detailed descriptions of these plans, see the
standard ANSI/ISO/ASQ A3534-2-1993: Statistics—Vocabulary and
Symbols—Statistical Quality Control.
1
, 2
Accreditation - Correct Answer-Certification by a recognized body of the
facilities, capability, objectivity, competence and integrity of an agency,
service or operational group or individual to provide the specific service
or operation needed. The term has multiple meanings depending on the
sector. Laboratory accreditation assesses the capability of a laboratory
to conduct testing, generally using standard test methods. Accreditation
for healthcare organizations involves an authoritative body surveying
and verifying compliance with recognized criteria, similar to certification
in other sectors.
Accreditation body - Correct answer-An organization with authority to
accredit other organizations to perform services such as quality system
certification.
Accuracy - Correct answer-The characteristic of a measure.
ACLASS Accreditation Services - Correct answer-An ANSI-ASQ National
Accreditation Board company that provides accreditation services for:
testing and calibration laboratories in accordance with ISO/IEC 17025;
reference material producers in accordance with ISO Guide 34; and
inspection bodies in accordance with ISO/IEC 17020.
Activity based costing - Correct answer-An accounting system that
assigns costs to a product based on the number of resources used to
design, order or make it.
Activity network diagram - Correct answer-An arrow diagram used in
planning.
Advanced Product Quality Planning (APQP) - Correct Answer-High level
automotive process for product realization, from design through
production part approval.
2
, 3
Adverse event - Correct Answer-Healthcare term for any event that is
not consistent with the desired, normal or usual operation of the
organization; also known as a sentinel event.
Affinity diagram - Correct answer-A management tool for organizing
information (usually gathered during a brainstorming activity).
Alignment - Correct Answer-Actions to ensure that a process or activity
supports the organization's strategy, goals and objectives.
American Association for Laboratory Accreditation (A2LA) - Correct
answer-An organization that formally recognizes another organization's
competency to perform specific tests, types of tests or calibrations.
American Customer Satisfaction Index (ACSI) - Correct Answer-
Released for the first time in October 1994, an economic indicator and
cross industry measure of the satisfaction of U.S. household customers
with the quality of the goods and services available to them. This
includes goods and services produced in the United States and imports
from foreign firms that have substantial market shares or dollar sales.
ASQ is a founding sponsor of the ACSI, along with the University of
Michigan Business School and the CFI Group.
American National Standards Institute (ANSI) - Correct answer-A private,
nonprofit organization that administers and coordinates the U.S.
voluntary standardization and conformity assessment system. It is the
U.S. member body in the International Organization for Standardization,
known as ISO.
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