ISA 235 Chapter 2 || 100% Errorless Answers.
operational level correct answers Employees develop, control, and maintain core business
activities required to run the day-to-day operations.
structured decision correct answers Involves situations where established processes offer
potential solutions.
managerial level correct answers Employees are continuously evaluating company operations to
hone the firm's abilities to identify, adapt to, and leveragechange.
semistructured decision correct answers Occurs in situations in which a few established
processes help to evaluate potential solutions, but not enough to lead to a definite recommended
decision.
strategic level correct answers Managers develop overall business strategies, goals, and
objectives as part of the company's strategic plan.
unstructured decision correct answers Occurs in situations in which no procedures or rules exist
to guide decision makers toward the correct choice.
project correct answers Temporary activity a company undertakes to create a unique product,
service, or result.
metrics correct answers Measurements that evaluate results to determine whether a project is
meeting its goals.
critical success factors (CSFs) correct answers Crucial steps companies perform to achieve their
goals and objectives and implement their strategies.
key performance indicators (KPIs) correct answers Quantifiable metrics a company uses to
evaluate progress towards critical success factors.
market share correct answers The proportion of the market that a firm captures.
return on investment (ROI) correct answers Indicates the earning power of a project.
best practices correct answers The most successful solutions or problem-solving methods that
have been developed by a specific organization or industry.
efficiency MIS metrics correct answers Measure the performance of MIS itself such as
throughput, transaction speed, and system availability.
effectiveness MIS metrics correct answers Measure the impact MIS has on business processes
and activities including customer satisfaction and customer conversion rates.
, benchmark correct answers Baseline values the system seeks to attain.
benchmarking correct answers A process of continuously measuring system results, comparing
those results to optimal system performance (benchmark values), and identifying steps and
procedures to improve system performance.
model correct answers A simplified representation or abstraction of reality.
transactional information correct answers Encompasses all of the information contained within a
single business process or unit of work, and its primary purpose is to support the performing of
daily operational or structured decisions.
online transaction processing (OLTP) correct answers The capturing of transaction and event
information using technology to (1) process the information according to defined business rules,
(2) store the information, and (3) update existing information to reflect the new information.
transaction processing system (TPS) correct answers The basic business system that serves the
operational level (analysts) and assists in making structured decisions.
source document correct answers Describes the original transaction record along with details
such as its date, purpose, and amount spent and includes cash receipts, canceled checks, invoices,
customer refunds, employee time sheet, etc.
analytical information correct answers Encompasses all organizational information, and its
primary purpose is to support the performing of managerial analysis or semistructured decisions.
online analytical processing (OLAP) correct answers The manipulation of information to create
business intelligence in support of strategic decision making.
decision support system (DSS) correct answers Model information using OLAP, which provides
assistance in evaluating and choosing among different courses of action.
executive information system (EIS) correct answers A specialized DSS that supports senior-level
executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation, and
insight.
granularity correct answers Refers to the level of detail in the model or the decision-making
process.
visualization correct answers Produces graphical displays of patterns and complex relationships
in large amounts of data.
digital dashboard correct answers Tracks KPIs and CSFs by compiling information from
multiple sources and tailoring it to meet user needs.
operational level correct answers Employees develop, control, and maintain core business
activities required to run the day-to-day operations.
structured decision correct answers Involves situations where established processes offer
potential solutions.
managerial level correct answers Employees are continuously evaluating company operations to
hone the firm's abilities to identify, adapt to, and leveragechange.
semistructured decision correct answers Occurs in situations in which a few established
processes help to evaluate potential solutions, but not enough to lead to a definite recommended
decision.
strategic level correct answers Managers develop overall business strategies, goals, and
objectives as part of the company's strategic plan.
unstructured decision correct answers Occurs in situations in which no procedures or rules exist
to guide decision makers toward the correct choice.
project correct answers Temporary activity a company undertakes to create a unique product,
service, or result.
metrics correct answers Measurements that evaluate results to determine whether a project is
meeting its goals.
critical success factors (CSFs) correct answers Crucial steps companies perform to achieve their
goals and objectives and implement their strategies.
key performance indicators (KPIs) correct answers Quantifiable metrics a company uses to
evaluate progress towards critical success factors.
market share correct answers The proportion of the market that a firm captures.
return on investment (ROI) correct answers Indicates the earning power of a project.
best practices correct answers The most successful solutions or problem-solving methods that
have been developed by a specific organization or industry.
efficiency MIS metrics correct answers Measure the performance of MIS itself such as
throughput, transaction speed, and system availability.
effectiveness MIS metrics correct answers Measure the impact MIS has on business processes
and activities including customer satisfaction and customer conversion rates.
, benchmark correct answers Baseline values the system seeks to attain.
benchmarking correct answers A process of continuously measuring system results, comparing
those results to optimal system performance (benchmark values), and identifying steps and
procedures to improve system performance.
model correct answers A simplified representation or abstraction of reality.
transactional information correct answers Encompasses all of the information contained within a
single business process or unit of work, and its primary purpose is to support the performing of
daily operational or structured decisions.
online transaction processing (OLTP) correct answers The capturing of transaction and event
information using technology to (1) process the information according to defined business rules,
(2) store the information, and (3) update existing information to reflect the new information.
transaction processing system (TPS) correct answers The basic business system that serves the
operational level (analysts) and assists in making structured decisions.
source document correct answers Describes the original transaction record along with details
such as its date, purpose, and amount spent and includes cash receipts, canceled checks, invoices,
customer refunds, employee time sheet, etc.
analytical information correct answers Encompasses all organizational information, and its
primary purpose is to support the performing of managerial analysis or semistructured decisions.
online analytical processing (OLAP) correct answers The manipulation of information to create
business intelligence in support of strategic decision making.
decision support system (DSS) correct answers Model information using OLAP, which provides
assistance in evaluating and choosing among different courses of action.
executive information system (EIS) correct answers A specialized DSS that supports senior-level
executives and unstructured, long-term, nonroutine decisions requiring judgment, evaluation, and
insight.
granularity correct answers Refers to the level of detail in the model or the decision-making
process.
visualization correct answers Produces graphical displays of patterns and complex relationships
in large amounts of data.
digital dashboard correct answers Tracks KPIs and CSFs by compiling information from
multiple sources and tailoring it to meet user needs.
