Update ) Global Supply
Operations | Questions & Answers |
Grade A | 100% Correct - ASU
Question:
Performance Metric
Answer:
•A single performance measurement used to evaluate, motivate, and improve
performance
Question:
System of metrics
Answer:
•A group of metrics that collectively attempt to provide a multi-dimensional
view of a resource or outcome
•In most cases a single metric does not provide enough information to help
make a decision
•(I.E. evaluating the full value of a basketball player, college graduate, co-
worker, or professor)
,Question:
Value of metrics
Answer:
•Help identify valuable output to managers
•Create a platform for unbiased recognition and/or promotion of people,
groups and companies
•Point to corrective actions
Question:
Reasons organizations use PMs
Answer:
•Helps to establish and support standards
•Motivate good behavior
•Identify trends
•Manage from afar
•Managing large numbers of resources
•Performances data can facilitate decision making and planning
,Question:
Importance of goals and stakeholders
Answer:
•The key to developing metrics that meet stakeholder goals is first recognizing
all stakeholders and understanding their goals
•The primary reason poor metrics and metrics systems are developed,
adopted and implemented are because of not understanding this.
Question:
Consequences of poor metrics
Answer:
•Supply chain goals are not met
•Poor Output
•Waste
•Undesirable employee behaviors
•Managers may make poor decisions
•Employee victimization
•Undeserved winners
•Lack of Contentment
, Question:
SC goals not being met
Answer:
•Consequence of poor metrics
•Driving companies away from being effective, efficient and adaptable
Question:
Poor output
Answer:
•Consequence of poor metrics
•employees making more mistakes
Question:
Waste
Answer:
•Consequence of poor metrics
•employees make more defects
•more time, materials, resources, and energy are used