TEST BANK
Operations and Supply Chain Management, 17th Edition
m m m m m m m
m by F. Robert Jacobs and Richard Chase
m m m m m m
Chapters 1 - 22 | Complete
m m m m m
, TABLE OF CONTENTSm m
Chapterm1:mIntroduction
Chapterm2:mStrategy
Chapterm3:mDesignmofmProductsmandmServicesm
Chapterm4:mProjects
Chapterm5:mStrategicmCapacitymManagementm
Chapterm6:mLearningmCurves
Chapterm7:mManufacturingmProcessesm Chapte
rm8:mFacilitymLayout
Chapterm9:mServicemProcesses
Chapterm10:mWaitingmLinemAnalysismandmSimulationm Ch
apterm11:mProcessmDesignmandmAnalysis
Chapterm12:mQualitymManagementm Chapte
rm13:mStatisticalmQualitymControlm Chapterm1
4:mLeanmSupplymChains
Chapterm15:mLogisticsmandmDistributionmManagementm
Chapterm16:mGlobalmSourcingmandmProcurementm Chap
term17:mThemInternetmofmThingsmandmERPmm Chapterm18:
Forecasting
m
Chapterm19:mSalesmandmOperationsmPlanningm
Chapterm20:mInventorymManagement
Chapterm21:mMaterialmRequirementsmPlanningm Chapter
22:mWorkcentermScheduling
m
,Chapter 01 m
Efficiencymmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
FALSE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.
1. Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
TRUE
Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rm Difficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
2. Amdoctormcompletesmamsurgicalmproceduremonmampatientmwithoutmerror.mThempatientmdiesmanyway.mInmoperationsmmanagementm
terms,mwem couldmrefermtomthismdoctormasmbeingmefficientmbutmnotmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostm
value.mThem doctormperformedmthemsurgerymwithoutmerror.mBecausemthempatientmdied,mnomvaluemwasmcreated.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
em Difficulty:m2mMed
ium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
3. Amworkermcanmbemefficientmwithoutmbeingmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostm
value.m Thesemaremdifferentmthings.
AACSB:mAnalyticalmThinking
m Blooms:m Understa
ndm Difficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
, 4. Amprocessmcanmbemeffectivemwithoutmbeingmefficient.
TRUE
Often,mmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.m"Beingmefficient"matm
them customermservicemcountermatmamlocalmstoremormbankmmeansmusingmthemfewestmnumbermofmclerksmpossiblematmthemcounter.mBe
ingmeffective,m though,mmeansmminimizingmthemamountmofmtimemcustomersmneedmtomwaitminmline.
AACSB:mAnalyticalmThinking
m Blooms:m Understa
ndm Difficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
5. Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthat
mcreatemandm delivermthemfirm'smprimarymproductsmandmservices.
TRUE
Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcreatem
andmdeliverm themfirm'smprimarymproductsmandmservices.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rm Difficulty:m1mE
asy
LearningmObjective:m01-01mIdentifymthemelementsmofmoperationsmandmsupplymchainmmanagement.m(OSCM)
Topic:mWhatmIsmOperationsmandmSupplymChainmManagement?
6. Themtermm"value"mrefersmtomthemrelationshipmbetweenmqualitymandmthempricempaidmbymthemconsumer.
TRUE
Relatedmtomefficiencymandmeffectivenessmismthemconceptmofmvalue,mwhichmcanmbemmetaphoricallymdefinedmasmqualitymdividedmbymprice.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rm Difficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
7. Attemptingmtombalancemthemdesiremtomefficientlymusemresourcesmwhilemprovidingmamhighlymeffectivemservicemmaymcreatemconflictm
betweenm themtwomgoals.
TRUE
Oftenmmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
em Difficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
Operations and Supply Chain Management, 17th Edition
m m m m m m m
m by F. Robert Jacobs and Richard Chase
m m m m m m
Chapters 1 - 22 | Complete
m m m m m
, TABLE OF CONTENTSm m
Chapterm1:mIntroduction
Chapterm2:mStrategy
Chapterm3:mDesignmofmProductsmandmServicesm
Chapterm4:mProjects
Chapterm5:mStrategicmCapacitymManagementm
Chapterm6:mLearningmCurves
Chapterm7:mManufacturingmProcessesm Chapte
rm8:mFacilitymLayout
Chapterm9:mServicemProcesses
Chapterm10:mWaitingmLinemAnalysismandmSimulationm Ch
apterm11:mProcessmDesignmandmAnalysis
Chapterm12:mQualitymManagementm Chapte
rm13:mStatisticalmQualitymControlm Chapterm1
4:mLeanmSupplymChains
Chapterm15:mLogisticsmandmDistributionmManagementm
Chapterm16:mGlobalmSourcingmandmProcurementm Chap
term17:mThemInternetmofmThingsmandmERPmm Chapterm18:
Forecasting
m
Chapterm19:mSalesmandmOperationsmPlanningm
Chapterm20:mInventorymManagement
Chapterm21:mMaterialmRequirementsmPlanningm Chapter
22:mWorkcentermScheduling
m
,Chapter 01 m
Efficiencymmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
FALSE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.
1. Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
TRUE
Effectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostmvaluemformthemcompany.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rm Difficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
2. Amdoctormcompletesmamsurgicalmproceduremonmampatientmwithoutmerror.mThempatientmdiesmanyway.mInmoperationsmmanagementm
terms,mwem couldmrefermtomthismdoctormasmbeingmefficientmbutmnotmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostm
value.mThem doctormperformedmthemsurgerymwithoutmerror.mBecausemthempatientmdied,mnomvaluemwasmcreated.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
em Difficulty:m2mMed
ium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
3. Amworkermcanmbemefficientmwithoutmbeingmeffective.
TRUE
Efficiencymmeansmdoingmsomethingmatmthemlowestmpossiblemcost.mEffectivenessmmeansmdoingmthemrightmthingsmtomcreatemthemmostm
value.m Thesemaremdifferentmthings.
AACSB:mAnalyticalmThinking
m Blooms:m Understa
ndm Difficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
, 4. Amprocessmcanmbemeffectivemwithoutmbeingmefficient.
TRUE
Often,mmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.m"Beingmefficient"matm
them customermservicemcountermatmamlocalmstoremormbankmmeansmusingmthemfewestmnumbermofmclerksmpossiblematmthemcounter.mBe
ingmeffective,m though,mmeansmminimizingmthemamountmofmtimemcustomersmneedmtomwaitminmline.
AACSB:mAnalyticalmThinking
m Blooms:m Understa
ndm Difficulty:m2mMe
dium
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
5. Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthat
mcreatemandm delivermthemfirm'smprimarymproductsmandmservices.
TRUE
Operationsmandmsupplymchainmmanagementmismdefinedmasmthemdesign,moperation,mandmimprovementmofmthemsystemsmthatmcreatem
andmdeliverm themfirm'smprimarymproductsmandmservices.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rm Difficulty:m1mE
asy
LearningmObjective:m01-01mIdentifymthemelementsmofmoperationsmandmsupplymchainmmanagement.m(OSCM)
Topic:mWhatmIsmOperationsmandmSupplymChainmManagement?
6. Themtermm"value"mrefersmtomthemrelationshipmbetweenmqualitymandmthempricempaidmbymthemconsumer.
TRUE
Relatedmtomefficiencymandmeffectivenessmismthemconceptmofmvalue,mwhichmcanmbemmetaphoricallymdefinedmasmqualitymdividedmbymprice.
AACSB:mAnalyticalmThinking
Blooms:mRemembe
rm Difficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
7. Attemptingmtombalancemthemdesiremtomefficientlymusemresourcesmwhilemprovidingmamhighlymeffectivemservicemmaymcreatemconflictm
betweenm themtwomgoals.
TRUE
Oftenmmaximizingmeffectivenessmandmefficiencymatmthemsamemtimemcreatesmconflictmbetweenmthemtwomgoals.
AACSB:mAnalyticalmThinking
Blooms:mAnalyz
em Difficulty:m1mE
asy
LearningmObjective:m01-
04mEvaluatemthemefficiencymofmamfirm.m T
opic:mEfficiency,mEffectiveness,mandmValue
