FSM Test || 100% Verified Solutions.
The Strategic Management Process begins with analysis of: correct answers Vision, Mission,
Values and Objectives
PCDA is a cycle model used in correct answers Coordinating process improvement efforts
Why is quality assurance less effective than continuous quality improvement to provide a service
product? correct answers QA strives to maintain quality, while CQI looks for improved quality
Interviewing or surveying customers to determine if quality expectations have been met is a
management tool used to measure? correct answers Effectiveness
According to Hersey, Blanchard, and Johnson's leadership effectiveness model: correct answers
There is no one best leadership style, instead the leader must be adaptable and flexible
Select the correct order for the hierarchy of plans: correct answers Objectives, Policies,
Procedures and Methods
The new organizational philosophy rejects the vertical hierarchy that has been popular in
American companies, instead horizontal division of labor is used. A characteristic of this
approach is? correct answers Mangers and employees are being cross-trained to handle multiple
jobs.
A statement which expresses in broad terms where the company wants to be in the future. It is
based on the company's values and identifies its purpose: correct answers Vision statement
A graphic representation of all the elements in a process and the sequence in which they take
place is: correct answers Flow chart
The objective of Human Resource Planning is to: correct answers use people with appropriate
qualifications as effectively as possible
In your hospital you will pilot home delivered meals to recently discharged patients. To follow a
branding principle these meals would: correct answers be labeled clearly with the hospital name
and logo
If an employee's performance is substandard the manager should: correct answers gather
information and communicate with the employee is hopes that it will result in high performance
You are writing the job description for DTR's. Which is an appropriate statement? correct
answers DTR verifies relevant data for nutrition assessment. The assessment is completed by the
RD.
You're the Patient Services Manger in a hospital. After breakfast trays were passed by your staff,
a new employee comes to your office in tears. She explains that a staff nurse reprimanded her for
, serving a tray to a patient who is NPO. You: correct answers obtain details from your employee
and investigate further.
Group decision making has many positive aspects. From the following pick the negative aspect:
correct answers Groups have a tendency to accept the first potentially positive solution
Written communications have drawbacks when compared to oral communication because:
correct answers it inhibits feedback
Compensation for a job is impacted by: correct answers relative worth or job ranking
Wage mix is: correct answers a combination of internal and external factors that establish wage
rates
Burnout is often a factor in turnover. Research shows the highest degree of burnout is caused by?
correct answers Chronic stress
An employee is constantly late returning from lunch. You should: correct answers document the
occurrences and discuss with the employee
The Equal Employment Opportunity Commission (EEOC) has declared sexual harassment to be
a form of sex discrimination; therefore, it is in violation of the: correct answers Civil Rights Act
The American with Disabilities Act does not provide civil rights protection for people with:
correct answers Drug addiction
In a unionized organization, the manager can give raises and promotions based on: correct
answers the contract
The Wagner Act (National Labor Relations Act) allows which management practice: correct
answers bargaining with employee representatives
Some of the hospital's employees have been contacted by union organizers. There is "union talk"
during breaks at work and an informational meting will be held at an off-site location. As a
manager you can: correct answers not interfere in any way
First line managers must have which managerial skill? correct answers Technical
The development of management principles and elements which are still used today is credited
to: correct answers Henry Fayol
As a manager in foodservice operation that satellites food to five locations, your span of control
is decreased due to: correct answers the dispersion of workers
What can a kitchen manager in a restaurant do to help improve cash flow? correct answers
Lower inventories
The Strategic Management Process begins with analysis of: correct answers Vision, Mission,
Values and Objectives
PCDA is a cycle model used in correct answers Coordinating process improvement efforts
Why is quality assurance less effective than continuous quality improvement to provide a service
product? correct answers QA strives to maintain quality, while CQI looks for improved quality
Interviewing or surveying customers to determine if quality expectations have been met is a
management tool used to measure? correct answers Effectiveness
According to Hersey, Blanchard, and Johnson's leadership effectiveness model: correct answers
There is no one best leadership style, instead the leader must be adaptable and flexible
Select the correct order for the hierarchy of plans: correct answers Objectives, Policies,
Procedures and Methods
The new organizational philosophy rejects the vertical hierarchy that has been popular in
American companies, instead horizontal division of labor is used. A characteristic of this
approach is? correct answers Mangers and employees are being cross-trained to handle multiple
jobs.
A statement which expresses in broad terms where the company wants to be in the future. It is
based on the company's values and identifies its purpose: correct answers Vision statement
A graphic representation of all the elements in a process and the sequence in which they take
place is: correct answers Flow chart
The objective of Human Resource Planning is to: correct answers use people with appropriate
qualifications as effectively as possible
In your hospital you will pilot home delivered meals to recently discharged patients. To follow a
branding principle these meals would: correct answers be labeled clearly with the hospital name
and logo
If an employee's performance is substandard the manager should: correct answers gather
information and communicate with the employee is hopes that it will result in high performance
You are writing the job description for DTR's. Which is an appropriate statement? correct
answers DTR verifies relevant data for nutrition assessment. The assessment is completed by the
RD.
You're the Patient Services Manger in a hospital. After breakfast trays were passed by your staff,
a new employee comes to your office in tears. She explains that a staff nurse reprimanded her for
, serving a tray to a patient who is NPO. You: correct answers obtain details from your employee
and investigate further.
Group decision making has many positive aspects. From the following pick the negative aspect:
correct answers Groups have a tendency to accept the first potentially positive solution
Written communications have drawbacks when compared to oral communication because:
correct answers it inhibits feedback
Compensation for a job is impacted by: correct answers relative worth or job ranking
Wage mix is: correct answers a combination of internal and external factors that establish wage
rates
Burnout is often a factor in turnover. Research shows the highest degree of burnout is caused by?
correct answers Chronic stress
An employee is constantly late returning from lunch. You should: correct answers document the
occurrences and discuss with the employee
The Equal Employment Opportunity Commission (EEOC) has declared sexual harassment to be
a form of sex discrimination; therefore, it is in violation of the: correct answers Civil Rights Act
The American with Disabilities Act does not provide civil rights protection for people with:
correct answers Drug addiction
In a unionized organization, the manager can give raises and promotions based on: correct
answers the contract
The Wagner Act (National Labor Relations Act) allows which management practice: correct
answers bargaining with employee representatives
Some of the hospital's employees have been contacted by union organizers. There is "union talk"
during breaks at work and an informational meting will be held at an off-site location. As a
manager you can: correct answers not interfere in any way
First line managers must have which managerial skill? correct answers Technical
The development of management principles and elements which are still used today is credited
to: correct answers Henry Fayol
As a manager in foodservice operation that satellites food to five locations, your span of control
is decreased due to: correct answers the dispersion of workers
What can a kitchen manager in a restaurant do to help improve cash flow? correct answers
Lower inventories
