PGA PGM 3.0 EXAMPREP MASTER STUDY
PAPER WITH VERIFIED SOLUTIONS AND
GUARANTEED PASS CONCEPTS
‣ Recommended guideline a manager should use if an employee's
performance differs from the expected? Answer: Address and find
mutual agreement
‣ How should resources be allocated to avoid overwhelming a
performer? Answer: Make them aware of what is available
‣ What should a manager do when a performer has difficulty recognizing
when to act on a specific task? Answer: Take a specific direction
‣ A team member sets the holes correctly and is assigned this task
routinely. What is the result of this? Answer: Reinforced the desired
outcome
‣ How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? Answer: Explain feedback
and consequences
‣ How can managers communicate that they want to work with the
performer to ensure success? Answer: Feedback is clear
,‣ What guidelines apply when a manager uses the supporting strategy?
Answer: Capable and motivated
‣ What guideline is used with the convincing strategy because the
employee is resistant? Answer: Help overcome resistance and give
resources to do the job
‣ What strategy is used by the head pro when requested solutions by his
assistant? Answer: Supporting
‣ What strategy is used with employees who are experienced but
unwilling? Answer: Involving
‣ What action increases the chances of finding a solution that satisfies all
parties? Answer: Address the problem early
‣ During joint problem solving, why is it important to state the problem
in relation to the expectations? Answer: To avoid blame
‣ What manager behavior is appropriate during termination? Answer:
Considerate, clear, decisive
‣ F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics? Answer: Measure, evaluate, act
, ‣ What is food cost control? Answer: Management and procedures to
regulate costs
‣ What is the most important consideration when forecasting number of
staff and scheduling? Answer: Provide the service, minimal payroll
‣ Which condition enhances the benefits of mental practice? Answer:
Cognitive hypothesis
‣ What is an effective means to help a beginner use motor imagery to
improve? Answer: Combine with physical performance
‣ What optimizes performance when combining mental and physical
practice? Answer: Recall past shots, execute prior memory
‣ What conditions lead to greater learning transfer? Answer:
Same/similar conditions
‣ What approach is recommended to optimize learning transfer of a golf
skill? Answer: Transfer skill at similar level in transfer learning
‣ What are two major ways to structure swing change movements
through rehearsal? Answer: Skills practice and transfer practice
‣ What should a coach do when a student gets mad a swing change does
not work? Answer: Accept blame, remind them they agreed to it
PAPER WITH VERIFIED SOLUTIONS AND
GUARANTEED PASS CONCEPTS
‣ Recommended guideline a manager should use if an employee's
performance differs from the expected? Answer: Address and find
mutual agreement
‣ How should resources be allocated to avoid overwhelming a
performer? Answer: Make them aware of what is available
‣ What should a manager do when a performer has difficulty recognizing
when to act on a specific task? Answer: Take a specific direction
‣ A team member sets the holes correctly and is assigned this task
routinely. What is the result of this? Answer: Reinforced the desired
outcome
‣ How should the GM use significant work when telling the
merchandiser to spot audit due to shrinkage? Answer: Explain feedback
and consequences
‣ How can managers communicate that they want to work with the
performer to ensure success? Answer: Feedback is clear
,‣ What guidelines apply when a manager uses the supporting strategy?
Answer: Capable and motivated
‣ What guideline is used with the convincing strategy because the
employee is resistant? Answer: Help overcome resistance and give
resources to do the job
‣ What strategy is used by the head pro when requested solutions by his
assistant? Answer: Supporting
‣ What strategy is used with employees who are experienced but
unwilling? Answer: Involving
‣ What action increases the chances of finding a solution that satisfies all
parties? Answer: Address the problem early
‣ During joint problem solving, why is it important to state the problem
in relation to the expectations? Answer: To avoid blame
‣ What manager behavior is appropriate during termination? Answer:
Considerate, clear, decisive
‣ F&B uses internal control to keep the operation functioning smoothly;
what are the characteristics? Answer: Measure, evaluate, act
, ‣ What is food cost control? Answer: Management and procedures to
regulate costs
‣ What is the most important consideration when forecasting number of
staff and scheduling? Answer: Provide the service, minimal payroll
‣ Which condition enhances the benefits of mental practice? Answer:
Cognitive hypothesis
‣ What is an effective means to help a beginner use motor imagery to
improve? Answer: Combine with physical performance
‣ What optimizes performance when combining mental and physical
practice? Answer: Recall past shots, execute prior memory
‣ What conditions lead to greater learning transfer? Answer:
Same/similar conditions
‣ What approach is recommended to optimize learning transfer of a golf
skill? Answer: Transfer skill at similar level in transfer learning
‣ What are two major ways to structure swing change movements
through rehearsal? Answer: Skills practice and transfer practice
‣ What should a coach do when a student gets mad a swing change does
not work? Answer: Accept blame, remind them they agreed to it
