x1
lOMoAR cPSD|
x1 11700591
TEST BANK For
x1 x1 x 1
Human Resources Management in Canada 15th
x1 x1 x1 x1 x1 x1
Canadian Edition by Gary Dessler
x1 x1 x1 x1
Chapters 1 - 17
x1 x1 x1 x1
, x1
lOMoAR cPSD|
x1 11700591
, x1
lOMoAR cPSD|
x1 11700591
Answers are at the end of each Chapter
x1 x1 x1 x1 x1 x1 x1
Chapter 1 x1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
1) Human resources management refers to: x1 x1 x1 x1
A) the management of people in organizations.
x1 x1 x1 x1 x1
B) concepts and techniques for organizing work activities.
x1 x1 x1 x1 x1 x1
C) all managerial activities.
x1 x1
D) concepts and techniques used in leading people at work.
x1 x1 x1 x1 x1 x1 x1 x1
E) management techniques for controlling people at work. x1 x1 x1 x1 x1 x1
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
A) physical capital. x1
B) management's philosophy. x1
C) human capital. x1
D) production capital. x1
E) cultural diversity. x1
3) Human resources practices that support strategy include:
x1 x1 x1 x1 x1 x1
A) performance management. x1
B) production scheduling. x1
C) policies and procedures. x1 x1
D) staffing practices. x1
E) rewards practices. x1
4) A company utilizes a system to measure the impact of Human Resources which balances measures relati
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
ng to
x1 x1 financial results, customers, internal business processes and human capital management. This system is k
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
nows x1 as the:
x1
A) HRIS.
B) balanced strategy. x1
C) Human Capital Index. x1 x1
D) balanced scorecard. x1
E) none of the above. x1 x1 x1
5) You have been tasked with building employee engagement at the firm you work for. Strategic hum
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
an resources initiatives you would consider implementing include:
x1 x1 x1 x1 x1 x1 x1
A) employee recognition programs and management development programs.
x1 x1 x1 x1 x1 x1
B) diversity programs. x1
C) employee recognition programs. x1 x1
D) employee relations activity. x1 x1
E) job design indicators.
x1 x1
6) HR department staff members are traditionally involved in key operational responsibilities. Which of t
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
he following is an operational responsibility?
x1 x1 x1 x1 x1
A) setting goals and objectives x1 x1 x1
B) collecting metrics x1
C) analyzing metrics x1
D) interpreting human right laws x1 x1 x1
E) interpreting health and safety legislation x1 x1 x1 x1
, x1
lOMoAR cPSD|
x1 11700591
7) Being completely familiar with employment legislation, HR policies and procedures, collective agree
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
ments, and the outcome of recent arbitration hearings and court decisions is most closely related with which of
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x
the following HR activities?
1 x1 x1 x1
A) serving as a consultant x1 x1 x1
B) formulating policies and procedures x1 x1 x1
C) offering advice x1
D) providing services x1
E) serving as a change agent x1 x1 x1 x1
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
is known as
x1 x1
A) hiring temporary employees. x1 x1
B) payroll and benefits administration. x1 x1 x1
C) contract administration. x1
D) outsourcing.
E) labour-management relations. x1
9) The company's plan for how it will balance its internal strengths and weaknesses with extern
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
al opportunities and threats in order to maintain competitive advantage is known as
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
A) HR strategy. x1
B) strategy.
C) environmental scanning. x1
D) policies and procedures. x1 x1
E) none of the above. x1 x1 x1
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify co
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
mpetitor compensation and incentive plans, information about pending legislative changes and availability of
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
A) environmental scanning. x1
B) an employee engagement survey.
x1 x1 x1
C) an external market survey.
x1 x1 x1
D) an envrionmental study.x1 x1
E) an external opportunities/threats study.
x1 x1 x1
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the compan
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
y's sales force due to an economic downturn. He was also involved in arranging for outplacement services and
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x
employee retention programs as well as restructuring of the business following the downsizing. This is an exam
1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
ple of HR's role in:
x1 x1 x1 x1
A) formulating strategy. x1
B) operational activities. x1
C) environmental scanning. x1
D) environmental scanning and executing strategy. x1 x1 x1 x1
E) executing strategy. x1
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are kno
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
wn as: x1
A) organizational climate. x1
B) the strategic plan.
x1 x1
C) the mission statement.
x1 x1
D) organizational culture. x1
E) the pervading atmosphere.
x1 x1
lOMoAR cPSD|
x1 11700591
TEST BANK For
x1 x1 x 1
Human Resources Management in Canada 15th
x1 x1 x1 x1 x1 x1
Canadian Edition by Gary Dessler
x1 x1 x1 x1
Chapters 1 - 17
x1 x1 x1 x1
, x1
lOMoAR cPSD|
x1 11700591
, x1
lOMoAR cPSD|
x1 11700591
Answers are at the end of each Chapter
x1 x1 x1 x1 x1 x1 x1
Chapter 1 x1
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
1) Human resources management refers to: x1 x1 x1 x1
A) the management of people in organizations.
x1 x1 x1 x1 x1
B) concepts and techniques for organizing work activities.
x1 x1 x1 x1 x1 x1
C) all managerial activities.
x1 x1
D) concepts and techniques used in leading people at work.
x1 x1 x1 x1 x1 x1 x1 x1
E) management techniques for controlling people at work. x1 x1 x1 x1 x1 x1
2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
A) physical capital. x1
B) management's philosophy. x1
C) human capital. x1
D) production capital. x1
E) cultural diversity. x1
3) Human resources practices that support strategy include:
x1 x1 x1 x1 x1 x1
A) performance management. x1
B) production scheduling. x1
C) policies and procedures. x1 x1
D) staffing practices. x1
E) rewards practices. x1
4) A company utilizes a system to measure the impact of Human Resources which balances measures relati
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
ng to
x1 x1 financial results, customers, internal business processes and human capital management. This system is k
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
nows x1 as the:
x1
A) HRIS.
B) balanced strategy. x1
C) Human Capital Index. x1 x1
D) balanced scorecard. x1
E) none of the above. x1 x1 x1
5) You have been tasked with building employee engagement at the firm you work for. Strategic hum
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
an resources initiatives you would consider implementing include:
x1 x1 x1 x1 x1 x1 x1
A) employee recognition programs and management development programs.
x1 x1 x1 x1 x1 x1
B) diversity programs. x1
C) employee recognition programs. x1 x1
D) employee relations activity. x1 x1
E) job design indicators.
x1 x1
6) HR department staff members are traditionally involved in key operational responsibilities. Which of t
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
he following is an operational responsibility?
x1 x1 x1 x1 x1
A) setting goals and objectives x1 x1 x1
B) collecting metrics x1
C) analyzing metrics x1
D) interpreting human right laws x1 x1 x1
E) interpreting health and safety legislation x1 x1 x1 x1
, x1
lOMoAR cPSD|
x1 11700591
7) Being completely familiar with employment legislation, HR policies and procedures, collective agree
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
ments, and the outcome of recent arbitration hearings and court decisions is most closely related with which of
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x
the following HR activities?
1 x1 x1 x1
A) serving as a consultant x1 x1 x1
B) formulating policies and procedures x1 x1 x1
C) offering advice x1
D) providing services x1
E) serving as a change agent x1 x1 x1 x1
8) The practice of contracting with outside vendors to handle specified functions on a permanent basis
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
is known as
x1 x1
A) hiring temporary employees. x1 x1
B) payroll and benefits administration. x1 x1 x1
C) contract administration. x1
D) outsourcing.
E) labour-management relations. x1
9) The company's plan for how it will balance its internal strengths and weaknesses with extern
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
al opportunities and threats in order to maintain competitive advantage is known as
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
A) HR strategy. x1
B) strategy.
C) environmental scanning. x1
D) policies and procedures. x1 x1
E) none of the above. x1 x1 x1
10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify co
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
mpetitor compensation and incentive plans, information about pending legislative changes and availability of
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
A) environmental scanning. x1
B) an employee engagement survey.
x1 x1 x1
C) an external market survey.
x1 x1 x1
D) an envrionmental study.x1 x1
E) an external opportunities/threats study.
x1 x1 x1
11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the compan
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
y's sales force due to an economic downturn. He was also involved in arranging for outplacement services and
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x
employee retention programs as well as restructuring of the business following the downsizing. This is an exam
1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
ple of HR's role in:
x1 x1 x1 x1
A) formulating strategy. x1
B) operational activities. x1
C) environmental scanning. x1
D) environmental scanning and executing strategy. x1 x1 x1 x1
E) executing strategy. x1
12) The core values, beliefs, and assumptions that are widely shared by members of an organization are kno
x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1 x1
wn as: x1
A) organizational climate. x1
B) the strategic plan.
x1 x1
C) the mission statement.
x1 x1
D) organizational culture. x1
E) the pervading atmosphere.
x1 x1
