MYC200 EXAM SCRIPT 2026 QUESTIONS
WITH CORRECT ANSWERS ALREADY PASSED
◉ Key to Strategic Efforts. Answer: MyChart serves as a key to your
organization's strategic efforts to achieve high‐quality outcomes, ensure
financial success, and gain a competitive edge. MyChart provides
healthcare organizations with the ability to meet rising industry needs: a
greater focus on patient‐centered care, meaningful use requirements,
increased competition, and increased patient demand for integration with
the technology tools they already use.
◉ Patient Engagement. Answer: Patient‐centered care in hospitals and
clinics is the norm. An engaged patient benefits all parties involved:
better outcomes for the patient and lower costs for the organization.
◉ Chronic Diseases. Answer: Patients with chronic diseases, such as
diabetes or hypertension, are better equipped to manage their condition
through MyChart. Patients can view information focused on that
condition, such as medications, appointments, and reference material
about that condition. Armed with this organized information, you can
once again see improved patient outcomes and lower costs, for the
patient and your organization.
◉ Requirements. Answer: MyChart is an essential tool to help your
organization meet the measures and objectives of various requirements
including each Stage of Meaningful Use and 21st Century Cures.
,◉ Financial Success. Answer: Through MyChart, your organization can
send patient statements online and even allow patients to pay their bills
through MyChart. Patients can also send messages about a statement,
feedback on the care and service they received, insurance benefits
inquiries, and much more.
◉ Appointment Reminders. Answer: MyChart can send out appointment
reminders and test results, so staff members no longer have to spend
time making phone calls or sending letters to patients.
◉ Save Time. Answer: Some organizations have reported saving 4‐5
minutes per visit after launching MyChart. For a provider who sees 12
patients in a day, that is one hour of time saved. That hour is now time to
see more patients, which means more revenue.
◉ Higher Levels of Satisfaction. Answer: MyChart users report higher
levels of satisfaction with their provider, increasing the chance that they
will return for future healthcare needs. Many patients have selected a
provider in part because of the availability of MyChart, making it an
indispensable part of the electronic health record.
◉ The Big Picture. Answer: In this class, you will complete workflows
and tasks from three different perspectives: end users ﴾such as providers
and front desk staff﴿, analysts/administrators, and patients. In other
application training, the focus is often on the workflows of end users
﴾ex. providers﴿ and then the administrative configuration necessary to
,setup those workflows. In MyChart training, you will also see things
from the perspective of MyChart patients.
◉ MyChart Mobile. Answer: When your organization goes live with the
"New MyChart" homepage redesign ﴾available starting in May 2020﴿ all
of the features in the MyChart website will also be available in MyChart
mobile. Prior to the redesign, there were certain functionalities that were
not available in mobile. Check with your Epic Technical Support person
for questions about specific differences.
◉ Getting Patients Started with MyChart. Answer: No matter how
efficient and delightful you make MyChart, your organization will not
reap any of the benefits if you don't have patients activated. In this
lesson, you will learn the most efficient ways to activate patients as
MyChart users. The signup process consists of two stages: verification
of the patient's identity, and the creation of the MyChart account.
◉ Discovering MyChart. Answer: Patients discover MyChart in a
variety of ways. Personal conversations between staff and patients while
patients are in clinic can effectively promote patient signup. This means
the most effective promoters of MyChart are your provider teams! Get to
know the MyChart system yourselves and promote the benefits to
patients.
◉ Instant Activation. Answer: Instant activation is the fastest, most
efficient way to sign a patient up for MyChart. Instant activation can be
used as a manual workflow, or it can be set up to send a link to the
, patient automatically. The basic steps for Instant Activation are as
follows:
◉ Instant Activation Steps. Answer: - The system or a staff member will
send an activation link to the patient.
-The patient clicks on the link and fills out information such as:
-Choosing a username
-Verifying birth date
-Choosing a security question
-Agreeing to terms and conditions
-The patient will then be active on MyChart, and will be able to access
their health information immediately.
◉ MyChart Auto Instant Activation. Answer: An instant activation link
can be set up to be automatically sent to a patient during certain triggers
such as: sign in, check‐in, check‐out, discharge, when an appointment is
scheduled, triage call, when a surgical case is scheduled, during results
release, when a hospital account is verified during ED registration, or
when an ED event has been triggered.
◉ Instant Activation During Check In. Answer: Front Desk staff can
also generate an activation code to text or email to the patient. This
method is an effective way to sign up patients for MyChart if your
organization has decided not to involve clinical staff in the process.
WITH CORRECT ANSWERS ALREADY PASSED
◉ Key to Strategic Efforts. Answer: MyChart serves as a key to your
organization's strategic efforts to achieve high‐quality outcomes, ensure
financial success, and gain a competitive edge. MyChart provides
healthcare organizations with the ability to meet rising industry needs: a
greater focus on patient‐centered care, meaningful use requirements,
increased competition, and increased patient demand for integration with
the technology tools they already use.
◉ Patient Engagement. Answer: Patient‐centered care in hospitals and
clinics is the norm. An engaged patient benefits all parties involved:
better outcomes for the patient and lower costs for the organization.
◉ Chronic Diseases. Answer: Patients with chronic diseases, such as
diabetes or hypertension, are better equipped to manage their condition
through MyChart. Patients can view information focused on that
condition, such as medications, appointments, and reference material
about that condition. Armed with this organized information, you can
once again see improved patient outcomes and lower costs, for the
patient and your organization.
◉ Requirements. Answer: MyChart is an essential tool to help your
organization meet the measures and objectives of various requirements
including each Stage of Meaningful Use and 21st Century Cures.
,◉ Financial Success. Answer: Through MyChart, your organization can
send patient statements online and even allow patients to pay their bills
through MyChart. Patients can also send messages about a statement,
feedback on the care and service they received, insurance benefits
inquiries, and much more.
◉ Appointment Reminders. Answer: MyChart can send out appointment
reminders and test results, so staff members no longer have to spend
time making phone calls or sending letters to patients.
◉ Save Time. Answer: Some organizations have reported saving 4‐5
minutes per visit after launching MyChart. For a provider who sees 12
patients in a day, that is one hour of time saved. That hour is now time to
see more patients, which means more revenue.
◉ Higher Levels of Satisfaction. Answer: MyChart users report higher
levels of satisfaction with their provider, increasing the chance that they
will return for future healthcare needs. Many patients have selected a
provider in part because of the availability of MyChart, making it an
indispensable part of the electronic health record.
◉ The Big Picture. Answer: In this class, you will complete workflows
and tasks from three different perspectives: end users ﴾such as providers
and front desk staff﴿, analysts/administrators, and patients. In other
application training, the focus is often on the workflows of end users
﴾ex. providers﴿ and then the administrative configuration necessary to
,setup those workflows. In MyChart training, you will also see things
from the perspective of MyChart patients.
◉ MyChart Mobile. Answer: When your organization goes live with the
"New MyChart" homepage redesign ﴾available starting in May 2020﴿ all
of the features in the MyChart website will also be available in MyChart
mobile. Prior to the redesign, there were certain functionalities that were
not available in mobile. Check with your Epic Technical Support person
for questions about specific differences.
◉ Getting Patients Started with MyChart. Answer: No matter how
efficient and delightful you make MyChart, your organization will not
reap any of the benefits if you don't have patients activated. In this
lesson, you will learn the most efficient ways to activate patients as
MyChart users. The signup process consists of two stages: verification
of the patient's identity, and the creation of the MyChart account.
◉ Discovering MyChart. Answer: Patients discover MyChart in a
variety of ways. Personal conversations between staff and patients while
patients are in clinic can effectively promote patient signup. This means
the most effective promoters of MyChart are your provider teams! Get to
know the MyChart system yourselves and promote the benefits to
patients.
◉ Instant Activation. Answer: Instant activation is the fastest, most
efficient way to sign a patient up for MyChart. Instant activation can be
used as a manual workflow, or it can be set up to send a link to the
, patient automatically. The basic steps for Instant Activation are as
follows:
◉ Instant Activation Steps. Answer: - The system or a staff member will
send an activation link to the patient.
-The patient clicks on the link and fills out information such as:
-Choosing a username
-Verifying birth date
-Choosing a security question
-Agreeing to terms and conditions
-The patient will then be active on MyChart, and will be able to access
their health information immediately.
◉ MyChart Auto Instant Activation. Answer: An instant activation link
can be set up to be automatically sent to a patient during certain triggers
such as: sign in, check‐in, check‐out, discharge, when an appointment is
scheduled, triage call, when a surgical case is scheduled, during results
release, when a hospital account is verified during ED registration, or
when an ED event has been triggered.
◉ Instant Activation During Check In. Answer: Front Desk staff can
also generate an activation code to text or email to the patient. This
method is an effective way to sign up patients for MyChart if your
organization has decided not to involve clinical staff in the process.
