First Line Supervisor Test Exam
UPDATED QUESTIONS AND CORRECT
ANSWERS
Supervisors must be given the training and skills needed to create a working milieu that -
CORRECT ANSWER Energizes each member and allows for a multiskilled response
Task of a supervisor is - CORRECT ANSWER To assist employees to become
productive members of the organization
The goal of accountability is - CORRECT ANSWER Maximizing achievement though
goal attainment
Five levels of accountability - CORRECT ANSWER Personal, individual, team,
organizational, stakeholders (PITOS)
To have an accountability environment you must have - CORRECT ANSWER Trust
Hu- TACK is - CORRECT ANSWER Human skills, tactical skills, affective skills,
conceptual skills, knowledge based skills
Network management is - CORRECT ANSWER Combining different approaches/
supervisory philosophy's
Individuals who think positively are - CORRECT ANSWER Results oriented
One specific behavioral outcome expected of first line supervisors is - CORRECT
ANSWER Loyalty
,Primary reason for the existence of a supervisor position is - CORRECT
ANSWER The need for work to be effectively accomplished
How many percent of employees will respond positively to efforts of a supervisor -
CORRECT ANSWER 85 (15% negative)
Qualities subordinates look for in a supervisor - CORRECT ANSWER Calmness, trust,
positive role model
Affirmative action mandates have changed hiring practices and Diversity - CORRECT
ANSWER Corrects imbalance of ethnic minorities to more represent the community at
large
As authoritarian leadership is discarded it must be replaced with - CORRECT
ANSWER Deeper understanding and insight into human needs and expectations
73% of a supervisors time is doing what - CORRECT ANSWER Resolving conflict
What is an excellent characteristic identified by management in supervisors - CORRECT
ANSWER Their communication
Supervisors Communication task percentage - CORRECT ANSWER Subordinates
(55%),Superiors (26%),citizens(15%),other supervisors (4%)
Effective communication means - CORRECT ANSWER Getting the meaning across
Gatekeeping - CORRECT ANSWER Supervisors control flow of info from
management to subordinates
Decoding communication messages six aspects - CORRECT ANSWER What sender
meant to say, what recipient heard, what recipient said, what recipient thinks they heard, what
sender thinks they recipient said, what was in fact said
, What is the last feature of the communication process - CORRECT ANSWER Noise
If there is one supervisory principle you should follow it should be - CORRECT
ANSWER To communicate
Most people listen at an efficiency of what % - CORRECT ANSWER 25%
Three components of communication and their impact - CORRECT ANSWER Words
(7%), the way it was said (38%), non verbal facets (55%)
Paralanguage - CORRECT ANSWER Nonlinguistic means of vocal expression: tone of
voice, pitch, inflection
silent language - CORRECT ANSWER Voluntary movements/ gestures to explain,
emphasize, or reinforce the verbal consonant of a message
LEP - CORRECT ANSWER Limited English Proficiency
Language services must be provided to LEP persons and inform them they are free of charge
True or False - CORRECT ANSWER True
What percent of people have LEP - CORRECT ANSWER 8%
Non verbal communication is culturally specific true or false - CORRECT
ANSWER True. Different cultures have different norms in both verbal and non verbal
behavior
manual communication - CORRECT ANSWER communication methods that utilize
fingerspelling, signs, and gestures, body hands and face to convey messages
UPDATED QUESTIONS AND CORRECT
ANSWERS
Supervisors must be given the training and skills needed to create a working milieu that -
CORRECT ANSWER Energizes each member and allows for a multiskilled response
Task of a supervisor is - CORRECT ANSWER To assist employees to become
productive members of the organization
The goal of accountability is - CORRECT ANSWER Maximizing achievement though
goal attainment
Five levels of accountability - CORRECT ANSWER Personal, individual, team,
organizational, stakeholders (PITOS)
To have an accountability environment you must have - CORRECT ANSWER Trust
Hu- TACK is - CORRECT ANSWER Human skills, tactical skills, affective skills,
conceptual skills, knowledge based skills
Network management is - CORRECT ANSWER Combining different approaches/
supervisory philosophy's
Individuals who think positively are - CORRECT ANSWER Results oriented
One specific behavioral outcome expected of first line supervisors is - CORRECT
ANSWER Loyalty
,Primary reason for the existence of a supervisor position is - CORRECT
ANSWER The need for work to be effectively accomplished
How many percent of employees will respond positively to efforts of a supervisor -
CORRECT ANSWER 85 (15% negative)
Qualities subordinates look for in a supervisor - CORRECT ANSWER Calmness, trust,
positive role model
Affirmative action mandates have changed hiring practices and Diversity - CORRECT
ANSWER Corrects imbalance of ethnic minorities to more represent the community at
large
As authoritarian leadership is discarded it must be replaced with - CORRECT
ANSWER Deeper understanding and insight into human needs and expectations
73% of a supervisors time is doing what - CORRECT ANSWER Resolving conflict
What is an excellent characteristic identified by management in supervisors - CORRECT
ANSWER Their communication
Supervisors Communication task percentage - CORRECT ANSWER Subordinates
(55%),Superiors (26%),citizens(15%),other supervisors (4%)
Effective communication means - CORRECT ANSWER Getting the meaning across
Gatekeeping - CORRECT ANSWER Supervisors control flow of info from
management to subordinates
Decoding communication messages six aspects - CORRECT ANSWER What sender
meant to say, what recipient heard, what recipient said, what recipient thinks they heard, what
sender thinks they recipient said, what was in fact said
, What is the last feature of the communication process - CORRECT ANSWER Noise
If there is one supervisory principle you should follow it should be - CORRECT
ANSWER To communicate
Most people listen at an efficiency of what % - CORRECT ANSWER 25%
Three components of communication and their impact - CORRECT ANSWER Words
(7%), the way it was said (38%), non verbal facets (55%)
Paralanguage - CORRECT ANSWER Nonlinguistic means of vocal expression: tone of
voice, pitch, inflection
silent language - CORRECT ANSWER Voluntary movements/ gestures to explain,
emphasize, or reinforce the verbal consonant of a message
LEP - CORRECT ANSWER Limited English Proficiency
Language services must be provided to LEP persons and inform them they are free of charge
True or False - CORRECT ANSWER True
What percent of people have LEP - CORRECT ANSWER 8%
Non verbal communication is culturally specific true or false - CORRECT
ANSWER True. Different cultures have different norms in both verbal and non verbal
behavior
manual communication - CORRECT ANSWER communication methods that utilize
fingerspelling, signs, and gestures, body hands and face to convey messages
