1
CAP Exam Practice Questions and Answers
Managers spend the majority of their time in which activity? - -Correct
Answer-Communicating
Networking accounts for what portion of all positions found by job
candidates? - -Correct Answer-Two-thirds
Which gesture in nonverbal communication is probably less uniformly
understood in all cultures? - -Correct Answer-Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization
are goals, limited resources, and - -Correct Answer-People
What advice should you give a supervisor about relationships with
subordinates? - -Correct Answer-Give compliments freely
Standards that evaluate output with regard to expectations are known as - -
Correct Answer-Performance
Universal greeting in the United States - -Correct Answer-A handshake
Communication, coordination, and collusion are three classes of behavior in
an - -Correct Answer-Oligopoly
1
, 2
An insecure employee performs best under which kind of leadership? - -
Correct Answer-Autocratic
Focus in the task level of operations is an aspect of - -Correct Answer-
Scientific management
In value chain management, the power is held by the - -Correct Answer-
Customers
Positive stress is also known as - -Correct Answer-Eustress
During a presentation, a speaker's persuasive skills should include - -Correct
Answer-High eye contact
Disadvantage of working in groups or teams - -Correct Answer-Groupthink
Work structure has a major influence on worker - -Correct Answer-Motivation
According to Maslow; A manager who praises a subordinate is fulfilling the
worker's - -Correct Answer-Esteem needs
One advantage of a line organization is its - -Correct Answer-Consistency
The idea that conflict is natural and not always evil describes conflict from the
- -Correct Answer-Human relations view
2
, 3
Higher management most frequently uses the formal communication channel
called - -Correct Answer-Downward
Fixed-and-variable ratio schedules are reinforcement techniques that are - -
Correct Answer-Intermittent
Growth and psychological development on the job fulfill an individual's need
for - -Correct Answer-Self-actualization
Individual's incentive plan - -Correct Answer-Piecework plan
The conflict management style which tends to lead to the overall best solution
is - -Correct Answer-Collaborating
An organization that requires employees to report to only one supervisor is
using effective - -Correct Answer-Unity of command
The function of a development specialist is to deal with - -Correct Answer-
Organizational change
An abstract of a formal report contains a condensed version of the report's - -
Correct Answer-Conclusions and recommendations
Type of letter that requests some type of adjustment - -Correct Answer-Claim
3
CAP Exam Practice Questions and Answers
Managers spend the majority of their time in which activity? - -Correct
Answer-Communicating
Networking accounts for what portion of all positions found by job
candidates? - -Correct Answer-Two-thirds
Which gesture in nonverbal communication is probably less uniformly
understood in all cultures? - -Correct Answer-Lack of eye contact
Three factors involved in any attempt to realize objectives in an organization
are goals, limited resources, and - -Correct Answer-People
What advice should you give a supervisor about relationships with
subordinates? - -Correct Answer-Give compliments freely
Standards that evaluate output with regard to expectations are known as - -
Correct Answer-Performance
Universal greeting in the United States - -Correct Answer-A handshake
Communication, coordination, and collusion are three classes of behavior in
an - -Correct Answer-Oligopoly
1
, 2
An insecure employee performs best under which kind of leadership? - -
Correct Answer-Autocratic
Focus in the task level of operations is an aspect of - -Correct Answer-
Scientific management
In value chain management, the power is held by the - -Correct Answer-
Customers
Positive stress is also known as - -Correct Answer-Eustress
During a presentation, a speaker's persuasive skills should include - -Correct
Answer-High eye contact
Disadvantage of working in groups or teams - -Correct Answer-Groupthink
Work structure has a major influence on worker - -Correct Answer-Motivation
According to Maslow; A manager who praises a subordinate is fulfilling the
worker's - -Correct Answer-Esteem needs
One advantage of a line organization is its - -Correct Answer-Consistency
The idea that conflict is natural and not always evil describes conflict from the
- -Correct Answer-Human relations view
2
, 3
Higher management most frequently uses the formal communication channel
called - -Correct Answer-Downward
Fixed-and-variable ratio schedules are reinforcement techniques that are - -
Correct Answer-Intermittent
Growth and psychological development on the job fulfill an individual's need
for - -Correct Answer-Self-actualization
Individual's incentive plan - -Correct Answer-Piecework plan
The conflict management style which tends to lead to the overall best solution
is - -Correct Answer-Collaborating
An organization that requires employees to report to only one supervisor is
using effective - -Correct Answer-Unity of command
The function of a development specialist is to deal with - -Correct Answer-
Organizational change
An abstract of a formal report contains a condensed version of the report's - -
Correct Answer-Conclusions and recommendations
Type of letter that requests some type of adjustment - -Correct Answer-Claim
3
