1
IAAP CAP Exam Study Guide Questions
Podcasts - -Correct Answer-Prerecorded audio clips used to inform the
audience about an issue, product, or service.
Downloadable presentations of webinars.
Certification - -Correct Answer-A credential awarded by a certification body
when an individual demonstrates through an examination process that he or
she has acquired the designated knowledge, skills, and abilities to perform a
specific job; independent of a specific class, course, or other educational or
training program.
License - -Correct Answer-A credential awarded by a licensing agency based
on predetermined criteria.
Educational Certificate - -Correct Answer-A credential awarded by a training
provider, association, or educational institution based on completion of all
requirements for a program of study, including coursework and a test or other
performance evaluations.
Assessment-Based Professional Certification - -Correct Answer-A voluntary
process by which individuals are evaluated against predetermined standards
for knowledge, skills, or competencies -- time-limited credential
1
, 2
Assessment-Based Certificate - -Correct Answer-Focus is on
education/training and demonstrates mastery of intended learning outcomes
of a specific class, course, educational program, or training program.
Certificate of attendance or participation - -Correct Answer-Provided to
individuals who have attended or participated in classes, courses, other
educational or training programs or events
Certificate of completion - -Correct Answer-Denotes achievement of specific
learning outcomes, tested through something such as a final exam,
demonstrating the competencies learned during a program of study.
Organization - -Correct Answer-A group of people, who, through coordinated
activities, work to achieve both individual and collective goals.
Communication - -Correct Answer-The sharing of symbolic meaning between
two or more people.
Business Communication - -Correct Answer-Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
2
, 3
Audio-visual Communications
Computer-based Communications
Formal Communication - -Correct Answer-Messages spread through the
organization's communications, possibly downward, upward, or horizontal
Downward Communications - -Correct Answer-Messages sent from
management to employees.
This type of communication is necessary to clarify goals, share information,
educate, and guide.
Upward Communications - -Correct Answer-Messages sent from employees
to management.
This type of communication often informs management about project
progress and challenges.
Horizontal Communications - -Correct Answer-Messages traveling from
employee to employee, manager to manager, or executive to executive.
Informal Communications - -Correct Answer-Conversations people have with
each other (can be based on speculation, rumors, or overheard
conversations.)
3
, 4
Written Communication - -Correct Answer-Anything put on paper, such a
memos, letters, manuals, forms, and flyers
Oral Communication - -Correct Answer-Face-to-face communications, as well
as meetings, telephone calls, and radio broadcasts.
Visual Communications - -Correct Answer-Refers both to the (1) physical
expressions someone makes while communicating an idea and (2) materials
that are visual such as charts, posters, and diagrams.
Nonverbal Communication - -Correct Answer-Communication without the use
of spoken language, including gestures, facial expressions, and body
positions
Audio-Visual Communication - -Correct Answer-Combines two media such as
television or film and narration
Computer-Based Communication - -Correct Answer-Video conferences,
websites, and e-mail
Frame of Reference - -Correct Answer-The overall context in which a
problem or situation is place, viewed, or interpreted. The values, experiences,
customs, etc., which someone sues to evaluate data, communicate ideas,
and guide behavior
4
IAAP CAP Exam Study Guide Questions
Podcasts - -Correct Answer-Prerecorded audio clips used to inform the
audience about an issue, product, or service.
Downloadable presentations of webinars.
Certification - -Correct Answer-A credential awarded by a certification body
when an individual demonstrates through an examination process that he or
she has acquired the designated knowledge, skills, and abilities to perform a
specific job; independent of a specific class, course, or other educational or
training program.
License - -Correct Answer-A credential awarded by a licensing agency based
on predetermined criteria.
Educational Certificate - -Correct Answer-A credential awarded by a training
provider, association, or educational institution based on completion of all
requirements for a program of study, including coursework and a test or other
performance evaluations.
Assessment-Based Professional Certification - -Correct Answer-A voluntary
process by which individuals are evaluated against predetermined standards
for knowledge, skills, or competencies -- time-limited credential
1
, 2
Assessment-Based Certificate - -Correct Answer-Focus is on
education/training and demonstrates mastery of intended learning outcomes
of a specific class, course, educational program, or training program.
Certificate of attendance or participation - -Correct Answer-Provided to
individuals who have attended or participated in classes, courses, other
educational or training programs or events
Certificate of completion - -Correct Answer-Denotes achievement of specific
learning outcomes, tested through something such as a final exam,
demonstrating the competencies learned during a program of study.
Organization - -Correct Answer-A group of people, who, through coordinated
activities, work to achieve both individual and collective goals.
Communication - -Correct Answer-The sharing of symbolic meaning between
two or more people.
Business Communication - -Correct Answer-Formal Communications
Informal Communications
Written Communications
Oral Communications
Visual Communications
Nonverbal Communication
2
, 3
Audio-visual Communications
Computer-based Communications
Formal Communication - -Correct Answer-Messages spread through the
organization's communications, possibly downward, upward, or horizontal
Downward Communications - -Correct Answer-Messages sent from
management to employees.
This type of communication is necessary to clarify goals, share information,
educate, and guide.
Upward Communications - -Correct Answer-Messages sent from employees
to management.
This type of communication often informs management about project
progress and challenges.
Horizontal Communications - -Correct Answer-Messages traveling from
employee to employee, manager to manager, or executive to executive.
Informal Communications - -Correct Answer-Conversations people have with
each other (can be based on speculation, rumors, or overheard
conversations.)
3
, 4
Written Communication - -Correct Answer-Anything put on paper, such a
memos, letters, manuals, forms, and flyers
Oral Communication - -Correct Answer-Face-to-face communications, as well
as meetings, telephone calls, and radio broadcasts.
Visual Communications - -Correct Answer-Refers both to the (1) physical
expressions someone makes while communicating an idea and (2) materials
that are visual such as charts, posters, and diagrams.
Nonverbal Communication - -Correct Answer-Communication without the use
of spoken language, including gestures, facial expressions, and body
positions
Audio-Visual Communication - -Correct Answer-Combines two media such as
television or film and narration
Computer-Based Communication - -Correct Answer-Video conferences,
websites, and e-mail
Frame of Reference - -Correct Answer-The overall context in which a
problem or situation is place, viewed, or interpreted. The values, experiences,
customs, etc., which someone sues to evaluate data, communicate ideas,
and guide behavior
4
