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CMQ/OE Exam Terms 2025/2026 QUESTION
A-B-C Analysis - -Correct Answer-A systematic collection and analysis of the
behavior observed of an individual or a work group for the purpose of
determining the cause of specific behaviors.
Acceptable Quality Limit (AQL) - -Correct Answer-The quality level that is the
worst tolerable process average when a continuing series of lots is submitted for
acceptance sampling.
Acceptance Sampling - -Correct Answer-Inspection of a sample from a lot to
decide whether to accept or not accept that lot. There are two types: attributes
sampling and variables sampling. In attributes sampling, the presence or
absence of a characteristic is noted in each of the units inspected. In variables
sampling, the numerical magnitude of a characteristic is measured and recorded
for each inspected unit; this involves reference to a continuous scale of some
kind.
Acceptance Sampling Plan - -Correct Answer-Specific plan that indicates the
sampling sizes and the associated acceptance or nonacceptance criteria to be
used. In attributes sampling, for example there are single, double, multiple,
sequential, chain, and skip-lot sampling plans. In variables sampling, there are
single, double, and sequential sampling plans.
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Accreditation - -Correct Answer-Certification, by a duly recognized body, of the
facilities, capability, objectivity, competence, and integrity of an agency, service
or operational group or individual to provide the specific service or operation
needed.
Accuracy - -Correct Answer-A characteristic of measurement that addresses
how close an observed value is to the true value. It answers the question "is it
right?"
ACSI - -Correct Answer-The American customer satisfaction index is an
economic indicator, a cross-industry measure of the satisfaction of US
customers with the quality of the goods and services available to them - both
those goods and services produced within the United States and those provided
as imports from foreign firms that have substantial market shares or dollar sales.
Action Plan - -Correct Answer-The detailed plan to implement the actions
needed to achieve strategic goals and objectives (similar to, but not as detailed
as a project plan).
Active Listening - -Correct Answer-Listening closely to what others are saying
(for example, rather than what you think of what they are saying or what you
want to say back to them).
Activity-based Management - -Correct Answer-Managing with an accounting
system (activity-based costing) that allocates costs to products based on
resources employed to produce the product.
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ADDIE - -Correct Answer-An instructional design model (analysis, design,
development, implementation, and evaluation).
Adult Learning Principals - -Correct Answer-Key principles of how adults learn
that impact how education and training of adults should be designed.
Affinity Diagram/KJ Method - -Correct Answer-A management and planning tool
used to organize ideas into natural groupings in a way that stimulates new,
creative ideas. AKA KJ method.
Agile Approach - -Correct Answer-Means to change rapidly to meet changing
customer and business direction. See lean approach.
AIAG - -Correct Answer-Automotive Industry Action group
Alignment - -Correct Answer-Action taken to ensure that a process or activity
allows traceability from an action level upward to support the organization's
strategic goals and objectives.
Alliance - -Correct Answer-An alliance can be the first step toward a partnership.
Alpha Risk - -Correct Answer-Type 1 error; rejecting a process or lot when it is
acceptable. Also see producer's risk.
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CMQ/OE Exam Terms 2025/2026 QUESTION
A-B-C Analysis - -Correct Answer-A systematic collection and analysis of the
behavior observed of an individual or a work group for the purpose of
determining the cause of specific behaviors.
Acceptable Quality Limit (AQL) - -Correct Answer-The quality level that is the
worst tolerable process average when a continuing series of lots is submitted for
acceptance sampling.
Acceptance Sampling - -Correct Answer-Inspection of a sample from a lot to
decide whether to accept or not accept that lot. There are two types: attributes
sampling and variables sampling. In attributes sampling, the presence or
absence of a characteristic is noted in each of the units inspected. In variables
sampling, the numerical magnitude of a characteristic is measured and recorded
for each inspected unit; this involves reference to a continuous scale of some
kind.
Acceptance Sampling Plan - -Correct Answer-Specific plan that indicates the
sampling sizes and the associated acceptance or nonacceptance criteria to be
used. In attributes sampling, for example there are single, double, multiple,
sequential, chain, and skip-lot sampling plans. In variables sampling, there are
single, double, and sequential sampling plans.
1
, 2
Accreditation - -Correct Answer-Certification, by a duly recognized body, of the
facilities, capability, objectivity, competence, and integrity of an agency, service
or operational group or individual to provide the specific service or operation
needed.
Accuracy - -Correct Answer-A characteristic of measurement that addresses
how close an observed value is to the true value. It answers the question "is it
right?"
ACSI - -Correct Answer-The American customer satisfaction index is an
economic indicator, a cross-industry measure of the satisfaction of US
customers with the quality of the goods and services available to them - both
those goods and services produced within the United States and those provided
as imports from foreign firms that have substantial market shares or dollar sales.
Action Plan - -Correct Answer-The detailed plan to implement the actions
needed to achieve strategic goals and objectives (similar to, but not as detailed
as a project plan).
Active Listening - -Correct Answer-Listening closely to what others are saying
(for example, rather than what you think of what they are saying or what you
want to say back to them).
Activity-based Management - -Correct Answer-Managing with an accounting
system (activity-based costing) that allocates costs to products based on
resources employed to produce the product.
2
, 3
ADDIE - -Correct Answer-An instructional design model (analysis, design,
development, implementation, and evaluation).
Adult Learning Principals - -Correct Answer-Key principles of how adults learn
that impact how education and training of adults should be designed.
Affinity Diagram/KJ Method - -Correct Answer-A management and planning tool
used to organize ideas into natural groupings in a way that stimulates new,
creative ideas. AKA KJ method.
Agile Approach - -Correct Answer-Means to change rapidly to meet changing
customer and business direction. See lean approach.
AIAG - -Correct Answer-Automotive Industry Action group
Alignment - -Correct Answer-Action taken to ensure that a process or activity
allows traceability from an action level upward to support the organization's
strategic goals and objectives.
Alliance - -Correct Answer-An alliance can be the first step toward a partnership.
Alpha Risk - -Correct Answer-Type 1 error; rejecting a process or lot when it is
acceptable. Also see producer's risk.
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