4ACT Vet assistant Updated Exam Questions
And Answers Verified 100% Correct
When putting a client on hold, which one of the following phrases is most
acceptable?
A. "Hold, please."
B. "May I put you on hold for a moment?"
C. "We're very busy. I'll have to put you on hold for a minute."
D. "You'll have to wait. I've got another call." - ANSWER -B
The difference between the cost of a product and the amount charged a client is
called the
A. markup.
B. economic order quantity.
C. copay.
D. overstock percentage. - ANSWER -A
A _______ is the amount of a bill that the owner is responsible for after the pet
insurance deductible has been met.
A. premium
B. copay
C. deductible
D. lifetime limit - ANSWER -B
The _______ released a landmark study in 1999 indicating that the increased use
of veterinary pet health insurance could increase the demand for service, and,
therefore, decrease the euthanasia rate in the United States.
A. FDA
B. USDA
C. AVMA
D. NCVEI - ANSWER -D
When greeting clients in the reception area, you should direct clients to place all
pet carriers
A. on the reception counter.
B. on the floor in front of the reception counter.
C. in an exam room.
D. on a chair in the waiting room. - ANSWER -B
, _______ scheduling involves scheduling each client according to the length of
time that the particular type of appointment requires.
A. Walk-in
B. Flow
C. On-demand
D. Wave - ANSWER -B
Products dispensed to clients usually have a markup of
A. $3-5.
B. $5-10.
C. $8-14.
D. $15-20. - ANSWER -C
Accounts that can't be collected by the front office team need to be placed with a
_______ agency.
A. CareCredit
B. collection
C. catastrophic insurance
D. copay - ANSWER -B
Inventory items should ideally be used within _______ of purchase.
A. one month
B. three to six months
C. six to nine months
D. one year - ANSWER -B
When making appointments for clients, it's best to offer
A. two choices of appointment times.
B. at least three choices of appointment times.
C. an appointment at any time the client considers convenient.
D. one specific appointment time with no alternatives. - ANSWER -A
The _______ is often responsible for verifying that all items are placed on shelves
and other inventory locations.
A. receptionist
B. veterinary assistant
C. practice manager
D. veterinarian - ANSWER -B
, Accounts receivable totals should never exceed _______ percent of the total gross
revenue amount.
A. 1
B. 3
C. 5
D. 10 - ANSWER -B
Clients must usually fulfill a _______ before the insurance company will offer
compensation for a clinic visit.
A. premium
B. copay
C. deductible
D. lifetime limit - ANSWER -C
Routine appointments for examinations and vaccinations are usually allotted
_______ minutes in the appointment schedule.
A. 5
B. 10
C. 15
D. 30 - ANSWER -C
Total inventory costs shouldn't exceed about _______ percent of the overall
practice income.
A. 3
B. 5
C. 15
D. 30 - ANSWER -C
According to the Fair Debt Rules, clients may not be called before _______ A.M.
or after 9 P.M.
A. 6
B. 7
C. 8
D. 9 - ANSWER -C
_______ is the number of times per year that a particular inventory item is
ordered.
A. Reorder point
B. Stock level
C. Inventory turns per year
, D. Economic order quantity - ANSWER -C
Inactive medical records must be retained for _______ years.
A. 2
B. 3
C. 7
D. 10 - ANSWER -C
When a client arrives to pick up his or her pet being discharged from the hospital,
the _______ should handle the billing prior to the owner receiving the animal.
A. receptionist
B. veterinarian
C. practice manager
D. accountant - ANSWER -A
Any history of allergies or hip dysplasia in the patient or other genetic diseases in
the patient's parents or siblings are recorded in the _______ section of the SOAP.
A. S
B. O
C. A
D. P - ANSWER -A
A euthanasia form always authorizes
A. the necropsy of a deceased pet.
B. the disposal of a deceased pet.
C. the death of a pet in a humane manner.
D. heroic measures to save the pet. - ANSWER -C
A practice that manages most of the hospital information using computer software
is considered
A. paperless.
B. less-paper.
C. paperwise.
D. paperlite. - ANSWER -
Communication with the owner regarding the pet's condition is recorded in the
_______ section of the SOAP.
A. S
B. O
C. A
And Answers Verified 100% Correct
When putting a client on hold, which one of the following phrases is most
acceptable?
A. "Hold, please."
B. "May I put you on hold for a moment?"
C. "We're very busy. I'll have to put you on hold for a minute."
D. "You'll have to wait. I've got another call." - ANSWER -B
The difference between the cost of a product and the amount charged a client is
called the
A. markup.
B. economic order quantity.
C. copay.
D. overstock percentage. - ANSWER -A
A _______ is the amount of a bill that the owner is responsible for after the pet
insurance deductible has been met.
A. premium
B. copay
C. deductible
D. lifetime limit - ANSWER -B
The _______ released a landmark study in 1999 indicating that the increased use
of veterinary pet health insurance could increase the demand for service, and,
therefore, decrease the euthanasia rate in the United States.
A. FDA
B. USDA
C. AVMA
D. NCVEI - ANSWER -D
When greeting clients in the reception area, you should direct clients to place all
pet carriers
A. on the reception counter.
B. on the floor in front of the reception counter.
C. in an exam room.
D. on a chair in the waiting room. - ANSWER -B
, _______ scheduling involves scheduling each client according to the length of
time that the particular type of appointment requires.
A. Walk-in
B. Flow
C. On-demand
D. Wave - ANSWER -B
Products dispensed to clients usually have a markup of
A. $3-5.
B. $5-10.
C. $8-14.
D. $15-20. - ANSWER -C
Accounts that can't be collected by the front office team need to be placed with a
_______ agency.
A. CareCredit
B. collection
C. catastrophic insurance
D. copay - ANSWER -B
Inventory items should ideally be used within _______ of purchase.
A. one month
B. three to six months
C. six to nine months
D. one year - ANSWER -B
When making appointments for clients, it's best to offer
A. two choices of appointment times.
B. at least three choices of appointment times.
C. an appointment at any time the client considers convenient.
D. one specific appointment time with no alternatives. - ANSWER -A
The _______ is often responsible for verifying that all items are placed on shelves
and other inventory locations.
A. receptionist
B. veterinary assistant
C. practice manager
D. veterinarian - ANSWER -B
, Accounts receivable totals should never exceed _______ percent of the total gross
revenue amount.
A. 1
B. 3
C. 5
D. 10 - ANSWER -B
Clients must usually fulfill a _______ before the insurance company will offer
compensation for a clinic visit.
A. premium
B. copay
C. deductible
D. lifetime limit - ANSWER -C
Routine appointments for examinations and vaccinations are usually allotted
_______ minutes in the appointment schedule.
A. 5
B. 10
C. 15
D. 30 - ANSWER -C
Total inventory costs shouldn't exceed about _______ percent of the overall
practice income.
A. 3
B. 5
C. 15
D. 30 - ANSWER -C
According to the Fair Debt Rules, clients may not be called before _______ A.M.
or after 9 P.M.
A. 6
B. 7
C. 8
D. 9 - ANSWER -C
_______ is the number of times per year that a particular inventory item is
ordered.
A. Reorder point
B. Stock level
C. Inventory turns per year
, D. Economic order quantity - ANSWER -C
Inactive medical records must be retained for _______ years.
A. 2
B. 3
C. 7
D. 10 - ANSWER -C
When a client arrives to pick up his or her pet being discharged from the hospital,
the _______ should handle the billing prior to the owner receiving the animal.
A. receptionist
B. veterinarian
C. practice manager
D. accountant - ANSWER -A
Any history of allergies or hip dysplasia in the patient or other genetic diseases in
the patient's parents or siblings are recorded in the _______ section of the SOAP.
A. S
B. O
C. A
D. P - ANSWER -A
A euthanasia form always authorizes
A. the necropsy of a deceased pet.
B. the disposal of a deceased pet.
C. the death of a pet in a humane manner.
D. heroic measures to save the pet. - ANSWER -C
A practice that manages most of the hospital information using computer software
is considered
A. paperless.
B. less-paper.
C. paperwise.
D. paperlite. - ANSWER -
Communication with the owner regarding the pet's condition is recorded in the
_______ section of the SOAP.
A. S
B. O
C. A
