CMN 003V Midterm 1 UPDATED ACTUAL Questions and
CORRECT Answers
Why is communication important? Essential to your personal and professional success
Nature of Communication Unavoidable
Strategic
Relational
Instrumental
Identity management How we desire to present ourselves
How is communication irreversible? Once, we said it, we said it
How is communication a process? A message isn't sent or received in isolation
What is the basic communication model? Interaction model
What does the interaction model include? Sender, channel, noise, feedback
Sender person who transmits the message
Channel method used to deliver the message
Noise factors that interfere with the message
Feedback receivers response to the message
Transactional model/competent model Expands by recognizing additional types of contexts that affect communication
(social, relational, cultural)
Social context refers to the social norms that guide communication choices in certain situations
Relational context refers to your relationship with those that you are communicating with/audience
Cultural context refers to the learned behaviors of a specific culture
Three reasons why we communicate Express affiliation, maintain relationships, influence others
Express affiliation The feeling of connectedness we have with other people. Expressing our
association with someone by expressing liking, love, respect as well as dislike,
hatred or disrespect.
How do we express affiliation? Can be expressed verbally, nonverbally, or mediated
, Maintain relationships What we do and say affects others and what others say and do affects us
Influence others Most communication is influential in one way or another and some is intentional
Communication Apprehension Someone's fear or anxiety associated with real or anticipated communication.
Varies person to person, context to context.
Characteristics of Effective Communication Strategic, professional, adaptable
Being strategic purposeful , Audience-oriented ,Persuasive
Being professional Appropriate to the situation/context, Clear and concise, Ethical
Being adaptable Culturally sensitive, Collaborative
What does verbal communication consist of? Words and verbal fillers
Verbal fillers Things like mmmmm
Language System of symbols (words) that we use to think about and communicate
How is language symbolic? words are symbols that represent people, ideas or things and agreed upon by a
language using community
Example of how language is symbolic When the word "dog" is said, you might picture your own dog or one that you saw
on tv or a friends dog
Semantics involves the meaning of words and their meaning within sentences
Pragmatics takes the words and meanings but also considers the context in which the words
are used
Denotative meanings a word's commonly accepted definition
Example of denotative meaning dog is commonly accepted as the animal, but also known as a person who is
unpleasant or wicked
Connotative Meaning a word's emotional or attitudinal response people have to the word
Example of connotative meaning the word school can conjure different images for different people. If you loved
going to school and learning, you would think of school as a good thing. If you
dreaded school and were bullied, you would think of school as a bad thing.
Abstraction ladder Language works on various levels on abstraction that range from vague to
specific
What does the abstraction ladder show? how a sequence of words can represent high level abstractions which are general
and vague to more specific
CORRECT Answers
Why is communication important? Essential to your personal and professional success
Nature of Communication Unavoidable
Strategic
Relational
Instrumental
Identity management How we desire to present ourselves
How is communication irreversible? Once, we said it, we said it
How is communication a process? A message isn't sent or received in isolation
What is the basic communication model? Interaction model
What does the interaction model include? Sender, channel, noise, feedback
Sender person who transmits the message
Channel method used to deliver the message
Noise factors that interfere with the message
Feedback receivers response to the message
Transactional model/competent model Expands by recognizing additional types of contexts that affect communication
(social, relational, cultural)
Social context refers to the social norms that guide communication choices in certain situations
Relational context refers to your relationship with those that you are communicating with/audience
Cultural context refers to the learned behaviors of a specific culture
Three reasons why we communicate Express affiliation, maintain relationships, influence others
Express affiliation The feeling of connectedness we have with other people. Expressing our
association with someone by expressing liking, love, respect as well as dislike,
hatred or disrespect.
How do we express affiliation? Can be expressed verbally, nonverbally, or mediated
, Maintain relationships What we do and say affects others and what others say and do affects us
Influence others Most communication is influential in one way or another and some is intentional
Communication Apprehension Someone's fear or anxiety associated with real or anticipated communication.
Varies person to person, context to context.
Characteristics of Effective Communication Strategic, professional, adaptable
Being strategic purposeful , Audience-oriented ,Persuasive
Being professional Appropriate to the situation/context, Clear and concise, Ethical
Being adaptable Culturally sensitive, Collaborative
What does verbal communication consist of? Words and verbal fillers
Verbal fillers Things like mmmmm
Language System of symbols (words) that we use to think about and communicate
How is language symbolic? words are symbols that represent people, ideas or things and agreed upon by a
language using community
Example of how language is symbolic When the word "dog" is said, you might picture your own dog or one that you saw
on tv or a friends dog
Semantics involves the meaning of words and their meaning within sentences
Pragmatics takes the words and meanings but also considers the context in which the words
are used
Denotative meanings a word's commonly accepted definition
Example of denotative meaning dog is commonly accepted as the animal, but also known as a person who is
unpleasant or wicked
Connotative Meaning a word's emotional or attitudinal response people have to the word
Example of connotative meaning the word school can conjure different images for different people. If you loved
going to school and learning, you would think of school as a good thing. If you
dreaded school and were bullied, you would think of school as a bad thing.
Abstraction ladder Language works on various levels on abstraction that range from vague to
specific
What does the abstraction ladder show? how a sequence of words can represent high level abstractions which are general
and vague to more specific
