PROSERVE CERTIFICATION EXAM PAPER 2026
COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
◉ Employee Positions Required to Take ProServe Training. Answer:
Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket
sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
◉ Private clubs, special events and community fundraisers have the
same legal responsibilities as businesses that sell or serve liquor for
profit. Answer: For this reason, many insurance companies require that
people selling or serving liquor have valid ProServe training at any time
liquor is sold or served on their property.
,◉ GLC strongly recommends that all holders of Class C and special
event licences. Answer: take ProServe Liquor Staff Training so that the
workers understand how to sell and serve liquor responsibly. Volunteers
who sell or serve liquor or work as security at a Commercial Public
Resale Special Event must have valid ProServe training as of the first
date of the special event.
◉ Who needs this certification. Answer: Full- and part-time workers in
Class A, B, D, E, F and Duty Free licensed premises or at a Commercial
Public Resale Special Event:
Licensed premises owners that are responsible for directly managing a
licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their
employees whose duties include the sampling of liquor products
◉ oServe helps you understand how to sell and serve liquor responsibly
in situations where liquor is sold and/or served. This includes selling
,closed liquor to a person at a liquor store or selling and serving open
liquor or mixed drinks to a person who will drink it where it was bought
(in a bar, restaurant, stadium, casino). Answer: It also includes other jobs
connected with liquor service (for example, a delivery service, security,
liquor sampling, selling liquor tickets).
◉ ProServe helps sellers and servers of liquor to understand what duty
of care is, and how to prevent foreseeable harm to customers and
patrons. The program also helps staff and volunteers understand some of
Alberta's liquor laws and what AGLC's policies are. Answer: These rules
are in place to help protect people who work in the liquor industry, their
customers, patrons and property from liquor-related harms. This
program does not include information on all liquor laws or policies.
◉ Here are tips about learning the information in the ProServe program:
Answer: The portions of policy that are related to social responsibility
are discussed in this course. The full policy, laws and regulations that
apply to licensees and their employees are available at AGLC's website
at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and
served, the general concepts in this program will be useful for you to do
your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask
yourself, "How can I use this information to help me where I work?"
, If you are a manager, supervisor or owner, consider including some of
this information in your house policies and operating plans to help serve
and sell liquor responsibly.
◉ Proserve training is designed to: Answer: Help employers, hosts and
workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping
property and people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor
is served.
Help you recognise when people appear to be intoxicated. You will learn
how to stop service or how to say "No" when those customers or guests
want to buy or drink more liquor.
Help you understand that there are many people involved in responsible
liquor service. All staff need to work together as a team to keep everyone
safe.
◉ Serving liquor responsibly takes teamwork. This means that many
people are involved with keeping customers and guests safe.
COMPLETE QUESTIONS AND SOLUTIONS
GRADED A+
◉ Employee Positions Required to Take ProServe Training. Answer:
Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket
sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
◉ Private clubs, special events and community fundraisers have the
same legal responsibilities as businesses that sell or serve liquor for
profit. Answer: For this reason, many insurance companies require that
people selling or serving liquor have valid ProServe training at any time
liquor is sold or served on their property.
,◉ GLC strongly recommends that all holders of Class C and special
event licences. Answer: take ProServe Liquor Staff Training so that the
workers understand how to sell and serve liquor responsibly. Volunteers
who sell or serve liquor or work as security at a Commercial Public
Resale Special Event must have valid ProServe training as of the first
date of the special event.
◉ Who needs this certification. Answer: Full- and part-time workers in
Class A, B, D, E, F and Duty Free licensed premises or at a Commercial
Public Resale Special Event:
Licensed premises owners that are responsible for directly managing a
licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their
employees whose duties include the sampling of liquor products
◉ oServe helps you understand how to sell and serve liquor responsibly
in situations where liquor is sold and/or served. This includes selling
,closed liquor to a person at a liquor store or selling and serving open
liquor or mixed drinks to a person who will drink it where it was bought
(in a bar, restaurant, stadium, casino). Answer: It also includes other jobs
connected with liquor service (for example, a delivery service, security,
liquor sampling, selling liquor tickets).
◉ ProServe helps sellers and servers of liquor to understand what duty
of care is, and how to prevent foreseeable harm to customers and
patrons. The program also helps staff and volunteers understand some of
Alberta's liquor laws and what AGLC's policies are. Answer: These rules
are in place to help protect people who work in the liquor industry, their
customers, patrons and property from liquor-related harms. This
program does not include information on all liquor laws or policies.
◉ Here are tips about learning the information in the ProServe program:
Answer: The portions of policy that are related to social responsibility
are discussed in this course. The full policy, laws and regulations that
apply to licensees and their employees are available at AGLC's website
at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and
served, the general concepts in this program will be useful for you to do
your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask
yourself, "How can I use this information to help me where I work?"
, If you are a manager, supervisor or owner, consider including some of
this information in your house policies and operating plans to help serve
and sell liquor responsibly.
◉ Proserve training is designed to: Answer: Help employers, hosts and
workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping
property and people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor
is served.
Help you recognise when people appear to be intoxicated. You will learn
how to stop service or how to say "No" when those customers or guests
want to buy or drink more liquor.
Help you understand that there are many people involved in responsible
liquor service. All staff need to work together as a team to keep everyone
safe.
◉ Serving liquor responsibly takes teamwork. This means that many
people are involved with keeping customers and guests safe.
