MHA 705 EXAM 6 | QUESTIONS WITH VERIFIED ACCURATE
ANSWERS | LATEST UPDATED
1. Dashboards: are reports of process measures that help leaders know what is currently going on so that they can
plan strategically where they want to go next
2. Scorecards: are reports of outcomes measures to help leaders know what they have accomplished.
3. Structure indicators: measure the attributes of the setting, such as number and qualifications of the statt,
adequacy of equipment and facilities, and adequacy of organizational policies and procedures.
4. Process indicators: measure the actions by which services are provided, that is, the things people or devices do,
from conducting appropriate tests to making a diagnosis to actually carrying out a treatment.
5. Outcome indicators: measure the actual results of care for patients and populations, including patient and
family satisfaction.
6. performance improvement (PI): is a "process for involving personnel in planning and executing a
continuous flow of improvements to provide quality healthcare that meets or exceeds expectations"
7. The focus of performance improvement should be on:: the customers
8. Fifty percent of an HIM department's staff have a nationally recognized cre- dential.
This is an example of what type of indicator: Structure indicator
9. True or False: An outcome indicator measures results of care provided to the patient.:
True
10. Performance monitoring is:: - data driven, based on internal and external data
11. Performance improvement is based on several fundamental principles, in- cluding the
following:: - The structure of a system determines its performance. Therefore, problems are more often within
systems than within individual people.
- All systems demonstrate variation. Some variation occurs because of common causes and some because of special
causes
- Improvements rely on the collection and analysis of data that increase knowledge.
1/
10
, - PI requires the commitment and support of top administration.
- PI works best when leaders and employees know and share the organization's mission, vision, and values.
- PI ettorts take time and require a big investment in people. - Excellent teamwork is essential.
- Communication must be open, honest, and multidirectional.
- Success must be celebrated to encourage more success
12. Staff members adapt to change more readily when:: They have been a part of the decision
13. In order to expedite basic performance improvement team functioning, the team
should:: Ground rules
2/
10
ANSWERS | LATEST UPDATED
1. Dashboards: are reports of process measures that help leaders know what is currently going on so that they can
plan strategically where they want to go next
2. Scorecards: are reports of outcomes measures to help leaders know what they have accomplished.
3. Structure indicators: measure the attributes of the setting, such as number and qualifications of the statt,
adequacy of equipment and facilities, and adequacy of organizational policies and procedures.
4. Process indicators: measure the actions by which services are provided, that is, the things people or devices do,
from conducting appropriate tests to making a diagnosis to actually carrying out a treatment.
5. Outcome indicators: measure the actual results of care for patients and populations, including patient and
family satisfaction.
6. performance improvement (PI): is a "process for involving personnel in planning and executing a
continuous flow of improvements to provide quality healthcare that meets or exceeds expectations"
7. The focus of performance improvement should be on:: the customers
8. Fifty percent of an HIM department's staff have a nationally recognized cre- dential.
This is an example of what type of indicator: Structure indicator
9. True or False: An outcome indicator measures results of care provided to the patient.:
True
10. Performance monitoring is:: - data driven, based on internal and external data
11. Performance improvement is based on several fundamental principles, in- cluding the
following:: - The structure of a system determines its performance. Therefore, problems are more often within
systems than within individual people.
- All systems demonstrate variation. Some variation occurs because of common causes and some because of special
causes
- Improvements rely on the collection and analysis of data that increase knowledge.
1/
10
, - PI requires the commitment and support of top administration.
- PI works best when leaders and employees know and share the organization's mission, vision, and values.
- PI ettorts take time and require a big investment in people. - Excellent teamwork is essential.
- Communication must be open, honest, and multidirectional.
- Success must be celebrated to encourage more success
12. Staff members adapt to change more readily when:: They have been a part of the decision
13. In order to expedite basic performance improvement team functioning, the team
should:: Ground rules
2/
10
