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HED4807 Assignment 3 (ANSWERS) 2026 - DISTINCTION GUARANTEED

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Exam study book Teaching Language of Ana Maria Barcelos Ferreira - ISBN: 9789287183675 (error)

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HED4812
Assignment 1 2026
Unique number:
Due Date: 2026
QUESTION 1

Organisational agility

Organisational agility refers to how well an organisation can notice change early, respond
quickly, and keep performing while the environment shifts. In practice, it is not only speed. It
is also the ability to make good decisions fast, move resources to where they are needed,
and adjust ways of working without losing quality or direction (Mwenje and Matongo, 2024).
In mobile network providers, agility is vital because customer needs, technology,
competitors, and regulation can change quickly. An agile organisation stays alert to what is
happening, learns from signals in the market, and acts before problems become crises
(Mwenje and Matongo, 2024).

Agility shows itself through behaviours such as encouraging innovation, sharing information
across levels, and keeping a strong focus on the future. It also includes flexible systems that
allow people to try new ideas, improve processes, and deliver better service in changing
conditions (Mwenje and Matongo, 2024). When agility is strong, the organisation can adapt

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QUESTION 1

Organisational agility

Organisational agility refers to how well an organisation can notice change early,
respond quickly, and keep performing while the environment shifts. In practice, it is
not only speed. It is also the ability to make good decisions fast, move resources to
where they are needed, and adjust ways of working without losing quality or direction
(Mwenje and Matongo, 2024). In mobile network providers, agility is vital because
customer needs, technology, competitors, and regulation can change quickly. An
agile organisation stays alert to what is happening, learns from signals in the market,
and acts before problems become crises (Mwenje and Matongo, 2024).

Agility shows itself through behaviours such as encouraging innovation, sharing
information across levels, and keeping a strong focus on the future. It also includes
flexible systems that allow people to try new ideas, improve processes, and deliver
better service in changing conditions (Mwenje and Matongo, 2024). When agility is
strong, the organisation can adapt its strategies and operations so that it remains
relevant, even when the market shifts.

Capacity to manage and respond to change

An organisation’s capacity to manage and respond to change is the strength it has to
plan, implement, and sustain change efforts. It includes the ability to identify what
must change, organise people and resources to support the change, and guide the
transition so that staff understand the new direction and can perform well in it
(Mwenje and Matongo, 2024). A strong change capacity is not a single event. It is a
built capability that grows through experience, learning, and good systems.

Change capacity involves practical parts such as coordinated change management
processes, talent development, and strategic planning that work together. It also
includes having enough flexibility in budgets and resources so that the organisation
can test improvements and support new ways of working (Mwenje and Matongo,
2024). When change capacity is weak, even a good plan can fail because the
organisation cannot carry it through. People may resist, communication may break
down, and the organisation may return to old habits.

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