NRS 224C ASSIGNMENT 3 CONFLICT
MANAGEMENT FINAL PREPARATION MANUAL
2026
◉ A charge nurse has assisted two employees to resolve their
conflict, with the outcome being
that the two opposing goals were discarded and new goals were
adopted. What is this an
example of?
a. Smoothing of conflict by the leader
b. Facilitating collaboration
c. A majority rule approach
d. A good lesson in compromising Answer: B
◉ Which is a true statement about destructive negotiation tactics?
a. Ridicule often takes the form of ambiguous or inappropriate
questioning and is a
diversionary tactic.
b. Most managers successfully resist the helplessness tactic because
of their nursing
preparation.
,c. Negotiation tactics can sometimes be manipulative; thus,
managers must be cognizant of the other party's motives.
d. Nurses are known to be particularly vulnerable to the tactic of
flattery. Answer: C
◉ What statement about conflict most closely reflects the
interactionist theories of
organizational conflict?
a. "The most important response to conflict is to deal with it
immediately."
b. "Conflict can actually be a good thing and can help us to grow."
c. "The presence of conflict in our workplace shows that there is bad
management."
d. "The best organizations are places where there is no conflict."
Answer: B
◉ A nurse-manager has accepted a new position on a hospital unit.
An experienced nurse on
the unit tells the manager, "We all work really well with each other.
There's never any
conflict." How should the manager interpret this statement?
a. The unit may be lacking in growth and new ideas.
b. There is a need for the manager to introduce conflict.
c. The manager needs to ensure that this characteristic continues.
, d. There is likely conflict that the nurse is not recognizing or
acknowledging. Answer: A
◉ Which nurse is experiencing intrapersonal conflict?
a. A manager who has received a negative performance appraisal
and who wishes to
dispute the findings
b. A manager who has to confront a nurse who made a medication
error but did not
follow up with documentation
c. A manager who is in conflict with a long-standing employee who
often ignores the
manager's directives
d. A manager who perceives a dilemma between loyalty to staff and
loyalty to the
organization in a particular situation Answer: D
◉ Which of the following workplace situations would be categorized
as latent conflict?
a. A nurse expresses frustration to a colleague who did not perform
some tasks that
were clearly delegated.
b. A nurse expresses anger to the manager, accusing the manager of
preferential
MANAGEMENT FINAL PREPARATION MANUAL
2026
◉ A charge nurse has assisted two employees to resolve their
conflict, with the outcome being
that the two opposing goals were discarded and new goals were
adopted. What is this an
example of?
a. Smoothing of conflict by the leader
b. Facilitating collaboration
c. A majority rule approach
d. A good lesson in compromising Answer: B
◉ Which is a true statement about destructive negotiation tactics?
a. Ridicule often takes the form of ambiguous or inappropriate
questioning and is a
diversionary tactic.
b. Most managers successfully resist the helplessness tactic because
of their nursing
preparation.
,c. Negotiation tactics can sometimes be manipulative; thus,
managers must be cognizant of the other party's motives.
d. Nurses are known to be particularly vulnerable to the tactic of
flattery. Answer: C
◉ What statement about conflict most closely reflects the
interactionist theories of
organizational conflict?
a. "The most important response to conflict is to deal with it
immediately."
b. "Conflict can actually be a good thing and can help us to grow."
c. "The presence of conflict in our workplace shows that there is bad
management."
d. "The best organizations are places where there is no conflict."
Answer: B
◉ A nurse-manager has accepted a new position on a hospital unit.
An experienced nurse on
the unit tells the manager, "We all work really well with each other.
There's never any
conflict." How should the manager interpret this statement?
a. The unit may be lacking in growth and new ideas.
b. There is a need for the manager to introduce conflict.
c. The manager needs to ensure that this characteristic continues.
, d. There is likely conflict that the nurse is not recognizing or
acknowledging. Answer: A
◉ Which nurse is experiencing intrapersonal conflict?
a. A manager who has received a negative performance appraisal
and who wishes to
dispute the findings
b. A manager who has to confront a nurse who made a medication
error but did not
follow up with documentation
c. A manager who is in conflict with a long-standing employee who
often ignores the
manager's directives
d. A manager who perceives a dilemma between loyalty to staff and
loyalty to the
organization in a particular situation Answer: D
◉ Which of the following workplace situations would be categorized
as latent conflict?
a. A nurse expresses frustration to a colleague who did not perform
some tasks that
were clearly delegated.
b. A nurse expresses anger to the manager, accusing the manager of
preferential
