NURS 402 EXAM PREP STUDY GUIDE 2026
QUESTIONS WITH SOLUTIONS ALREADY
PASSED
◉ Common Conflicts in Nursing. Answer: - Professional/Bureaucratic
- Nurse/Nurse Conflicts
- Nurse/Doctor Conflict
- Personal competency gap conflicts
- Competing Role conflicts
-Expressive/Instrumental Conflicts
When a nurse's skill level interferes with her own expectation of
standards of practice for herself.
Occurs when nurses are reassigned
◉ Professional/Bureaucratic. Answer: - Are the results of an
incompatibility of expectations produced by the system and perceived
professional standards and responsibilities.
- There is an imbalance of power
- Lead to a great deal of frustration for nurses who feel helpless in a
situation.
,◉ Nurse/Nurse Conflicts. Answer: - Differing values toward the
philosophy of nursing are held by nurses who work together
- Interferes with teamwork
Eg. some are task orientated and some who wish to do holistic care
◉ Nurse/Doctor Conflict. Answer: - Differing expectations
- Stereotype of physicians dominating patient care
- Some nurse feel a need to compete with doctors
- Differences between the medical model and the nursing model.
- Imbalance in the system
◉ Competing Role Conflicts. Answer: - When same person fulfills the
role of nurse, student, spouse, parent
◉ Expressive/Instrumental Conflict. Answer: When nurse is torn
between technical care and the human or expressive needs of patients.
Concerned with ethical issues, legal issues, patient and family requests
and personal values and the philosophy of the nurse
◉ Patient/Nurse Conflicts. Answer: - When nurses' goal for care differs
from patients' goals for care
- Can be kept to a minimum when the nurse maintains an effective,
therapeutic role in caring for patients.
,- Respect patients and families decisions about their care when the
choice is an informed and considered one.
- But it is not easy to accept nontraditional choices
◉ Sources of Conflict. Answer: Environmental
- cultural
- nationality
- religion
- class
- economics
- politics
- society
- resources
- race
Individual
- ego
- personality
- identity
- intimate relationships
- beliefs
- perceptions
, - perspectives
- education
- position and role
◉ Types of Conflict. Answer: intrapersonal
interpersonal
organizational
◉ Intrapersonal Conflict. Answer: occurs within the individual because
of actual or perceived pressures from incompatible goals or expectations
(Ex. Marilyn not granted her off day; so she has an internal conflict of
whether or not she should call in sick)
◉ Interpersonal Conflict. Answer: conflict that occurs between two
people or between groups or work teams
- may arise in philosophy or values, or policy or procedure
- personality conflict (ex. irritate each other)
- not unusual in work situations
- new ppl in team may have ideas that are not acceptable to team
members already in place
QUESTIONS WITH SOLUTIONS ALREADY
PASSED
◉ Common Conflicts in Nursing. Answer: - Professional/Bureaucratic
- Nurse/Nurse Conflicts
- Nurse/Doctor Conflict
- Personal competency gap conflicts
- Competing Role conflicts
-Expressive/Instrumental Conflicts
When a nurse's skill level interferes with her own expectation of
standards of practice for herself.
Occurs when nurses are reassigned
◉ Professional/Bureaucratic. Answer: - Are the results of an
incompatibility of expectations produced by the system and perceived
professional standards and responsibilities.
- There is an imbalance of power
- Lead to a great deal of frustration for nurses who feel helpless in a
situation.
,◉ Nurse/Nurse Conflicts. Answer: - Differing values toward the
philosophy of nursing are held by nurses who work together
- Interferes with teamwork
Eg. some are task orientated and some who wish to do holistic care
◉ Nurse/Doctor Conflict. Answer: - Differing expectations
- Stereotype of physicians dominating patient care
- Some nurse feel a need to compete with doctors
- Differences between the medical model and the nursing model.
- Imbalance in the system
◉ Competing Role Conflicts. Answer: - When same person fulfills the
role of nurse, student, spouse, parent
◉ Expressive/Instrumental Conflict. Answer: When nurse is torn
between technical care and the human or expressive needs of patients.
Concerned with ethical issues, legal issues, patient and family requests
and personal values and the philosophy of the nurse
◉ Patient/Nurse Conflicts. Answer: - When nurses' goal for care differs
from patients' goals for care
- Can be kept to a minimum when the nurse maintains an effective,
therapeutic role in caring for patients.
,- Respect patients and families decisions about their care when the
choice is an informed and considered one.
- But it is not easy to accept nontraditional choices
◉ Sources of Conflict. Answer: Environmental
- cultural
- nationality
- religion
- class
- economics
- politics
- society
- resources
- race
Individual
- ego
- personality
- identity
- intimate relationships
- beliefs
- perceptions
, - perspectives
- education
- position and role
◉ Types of Conflict. Answer: intrapersonal
interpersonal
organizational
◉ Intrapersonal Conflict. Answer: occurs within the individual because
of actual or perceived pressures from incompatible goals or expectations
(Ex. Marilyn not granted her off day; so she has an internal conflict of
whether or not she should call in sick)
◉ Interpersonal Conflict. Answer: conflict that occurs between two
people or between groups or work teams
- may arise in philosophy or values, or policy or procedure
- personality conflict (ex. irritate each other)
- not unusual in work situations
- new ppl in team may have ideas that are not acceptable to team
members already in place
