TCOLE Basic Telecommunicator Test
Questions and Answers
1.Repeating back the last word or phrase the caller has just said is an
example of the active listening technique
Answer reflective/mirroring
2.Enhanced 911 services involve all of the following EXCEPT
Answer Images/videos forwarding
3.Warning signs for a suicide are
Answer not always obvious and usually vary from person to person
4.Ethical decision-making tools include
Answer alternatives (identify all choices), consequences (project
outcomes), tell your story (prepare your defense)
5.Eustress is seen as a positive stress and can even performance-
Answer improve
6.Misconceptions about ethics include
Answer no one is watching; I cannot make a difference; if I did not
know it was wrong, it must be okay
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, 7.Exercising, eating a balanced diet, and getting enough sleep are all
ways of reducing or eliminating stress.
Answer positive
8.Which questions should a telecommunicator ask of the caller if there is a
suspicion of a radiological leak or incident?
Answer Are you near an area that stores or uses radioactive material?
Are there any radioactive markings or warnings?
9.Constant worry, racing thoughts, forgetfulness, disorganization, inability
to focus, poor judgment, and negative outlook are signs of stress.
Answer – cognitive
10.In order to bring a lawsuit based on breach of contract, there must
first be an offer of acceptance. This serves as which element of a prima
facie negligence case?
Answer Cause of action
11.Given the NCIC abbreviations for descriptors, how would you broadcast
the description of a white female who is by appearances an adult, an
approx- imate height of five feet, and approximate weight of 120 pounds?
Answer WFA, 500, 120
12. is a civil wrong or wrongful act, which include all negligence
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Questions and Answers
1.Repeating back the last word or phrase the caller has just said is an
example of the active listening technique
Answer reflective/mirroring
2.Enhanced 911 services involve all of the following EXCEPT
Answer Images/videos forwarding
3.Warning signs for a suicide are
Answer not always obvious and usually vary from person to person
4.Ethical decision-making tools include
Answer alternatives (identify all choices), consequences (project
outcomes), tell your story (prepare your defense)
5.Eustress is seen as a positive stress and can even performance-
Answer improve
6.Misconceptions about ethics include
Answer no one is watching; I cannot make a difference; if I did not
know it was wrong, it must be okay
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11
, 7.Exercising, eating a balanced diet, and getting enough sleep are all
ways of reducing or eliminating stress.
Answer positive
8.Which questions should a telecommunicator ask of the caller if there is a
suspicion of a radiological leak or incident?
Answer Are you near an area that stores or uses radioactive material?
Are there any radioactive markings or warnings?
9.Constant worry, racing thoughts, forgetfulness, disorganization, inability
to focus, poor judgment, and negative outlook are signs of stress.
Answer – cognitive
10.In order to bring a lawsuit based on breach of contract, there must
first be an offer of acceptance. This serves as which element of a prima
facie negligence case?
Answer Cause of action
11.Given the NCIC abbreviations for descriptors, how would you broadcast
the description of a white female who is by appearances an adult, an
approx- imate height of five feet, and approximate weight of 120 pounds?
Answer WFA, 500, 120
12. is a civil wrong or wrongful act, which include all negligence
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