WGU C954 Information
Technology Management – Exam
Questions and Answers 100%
PASS
Which data set consumes disk space equal to the change in the data since it was last
captured?
A. Static
B. Snapshot
C. Dynamic
D. Big—ANSWER-B
A business wants to allow its employees to communicate online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
,C. Spreadsheet
D. Email—ANSWER-B
An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)—ANSWER-C
Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)—ANSWER-C
What is a secondary storage medium?
A. Read-only memory
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
,B. Cache
C. Magnetic tape
D. Random access memory—ANSWER-C
Which type of network should a company use if they want to connect a group of computers
in an office building?
A. LAN
B. WAN
C. PAN
D. MAN—ANSWER-A
Which network topology uses a central hub to which all devices on the network are
connected?
A. Wireless
B. Bus
C. Star
D. Hybrid—ANSWER-C
Which multiuser operating system originated at AT&T's Bell Laboratories?
, A. OS X
B. Android
C. Unix
D. Linux—ANSWER-C
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with those
of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)—ANSWER-A
Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry—ANSWER-D
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Technology Management – Exam
Questions and Answers 100%
PASS
Which data set consumes disk space equal to the change in the data since it was last
captured?
A. Static
B. Snapshot
C. Dynamic
D. Big—ANSWER-B
A business wants to allow its employees to communicate online with each other in real time.
What should the business use to achieve this?
A. Word processor
B. Instant messaging
,C. Spreadsheet
D. Email—ANSWER-B
An organization wants to calculate its sales by region.
Which type of software will serve this need?
A. Personnel management
B. Inventory management
C. Customer relationship management (CRM)
D. Human resources management (HRM)—ANSWER-C
Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD)—ANSWER-C
What is a secondary storage medium?
A. Read-only memory
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
,B. Cache
C. Magnetic tape
D. Random access memory—ANSWER-C
Which type of network should a company use if they want to connect a group of computers
in an office building?
A. LAN
B. WAN
C. PAN
D. MAN—ANSWER-A
Which network topology uses a central hub to which all devices on the network are
connected?
A. Wireless
B. Bus
C. Star
D. Hybrid—ANSWER-C
Which multiuser operating system originated at AT&T's Bell Laboratories?
, A. OS X
B. Android
C. Unix
D. Linux—ANSWER-C
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with those
of the IT provider?
A. Service strategy (SS)
B. Service transition (ST)
C. Service design (SD)
D. Service operation (SO)—ANSWER-A
Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry—ANSWER-D
Which two subcategories are found within the service strategy stages?
Choose 2 answers.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
