Complete Test Bank Communication in Nursing 8th Edition Julia Balzer Riley Questions & Answers with rationales (Chapter 1-30)

TEST BANK

Communication in Nursing 8th Edition
Julia Balzer Riley

, Table of Contents ws ws




Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chapt
ws ws ws ws ws ws ws ws




er 2: The Client-
ws ws ws




Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems
ws ws ws ws ws ws ws ws ws




Together
Chapter 4: Understanding Each Other: Communication and Culture C
ws ws ws ws ws ws ws ws




hapter 5: Demonstrating Warmth ws ws ws




Chapter 6: Showing Respect Cha ws ws ws ws




pter 7: Being Genuine Chapter 8:
ws ws ws ws ws ws




Being Empathetic Chapter 9: Usin ws ws ws ws




g Self-
ws




Disclosure Chapter 10: Being spe ws ws ws ws




cific Chapter 11: Asking Questio
ws ws ws ws




ns Chapter 12: Expressing Opinio
ws ws ws ws




ns Chapter 13: Using Humor
ws ws ws ws




Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapter
ws ws ws ws ws ws ws ws ws ws ws ws




15: Requesting Support
ws ws




Chapter 16: Overcoming Evaluation Anxiety Ch
ws ws ws ws ws




apter 17: Working with Feedback Chapter 1
ws ws ws ws ws ws




8: Using Relaxation technique
ws ws ws




Chapter 19: Incorporating Imagery in Professional Practice and Self-
ws ws ws ws ws ws ws ws




Care Chapter 20 Incorporating Positive Self-Talk
ws ws ws ws ws




Chapter 21: Learning to Work Together in Groups
ws w s ws ws ws ws ws




Chapter 22: The Changing World of Electronic Communication C
ws ws ws ws ws ws ws ws




hapter 23: Learning Confrontation skills
ws ws ws ws




Chapter 24: Refusing Unreasonable Requests
ws ws ws ws




Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues C
ws ws ws ws ws ws ws ws ws ws ws




hapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues Ch
ws ws ws ws ws ws ws ws ws ws ws




apter 27: Communicating Assertively and Responsibly with Unpopular Clients
ws ws ws ws ws ws ws ws




Chapter 29: Communicating at the End-of-
ws ws ws ws ws




Life Chapter 30: Continuing the Commitment
ws ws ws ws ws

,BalzerRiley: Communication in Nursing, 8th Edition
w
s ws ws ws ws
ws




Chapter1:Responsible, Assertive, Caring Communication in Nursing
w
s w
s ws ws ws ws ws




Test Bank Multipl ws ws




e Choice
ws




1. The nurse plans to delegate a client’s personal hygiene to a nursing assista
w s w s w s w s w s w s w s w s w s w s w s w s




nt. Which statement if made by the nurse to the nursing assistant is assertive?
ws ws ws ws ws ws ws ws ws ws ws ws ws




a. “Would you mind helping the client with a bath when you have time? If not, I will ski ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




p my lunch and do it myself.”ws ws ws ws ws ws




b. “You never get your work done and are always on the phone. You need to help the clie
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




nt right now with a bath, or I will write you up.”
ws ws ws ws ws ws ws ws ws ws ws




c. “The client needs help with bathing. I want you to assist the client now, and you ca
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




n go to lunch when you are finished.”
ws ws ws ws ws ws ws




d. “I have important work to complete this morning. You will assist the client with a ba
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




th. Do not take a break until you have finished.”
ws ws ws ws ws ws ws ws ws




ANS:C
An assertive statement is clear, direct, and respectful; the nurse should use assertive rights, a
ws ws ws ws ws ws ws ws ws ws ws ws ws ws




void irrational beliefs, and use the Describe Express Specify Consequence script to formula
ws ws ws ws ws ws ws ws ws ws ws ws




te an assertive response.Describe: “The client needs help with bathing.” Express and Specif
ws ws ws ws ws ws ws ws ws ws ws ws




y: “I want you to assist the client now.”Consequence: “You can go to lunch when you are fin
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




ished.”The other statements are nonassertive or aggressive:“Would you mind helping the cli
ws ws ws ws ws ws ws ws ws ws ws




ent with a bath when you have time? If not, I will skip my lunch and do it myself.” is nonass
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




ertive, hesitant, and apologetic.“You never get your work done and are always on the phone
ws ws ws ws ws ws ws ws ws ws ws ws ws ws




. You need to help the client right now with a bath, or I will write you up.” is aggressive, bla
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




ming, and negative.“I have important work to complete this morning. You will assist the cli
ws ws ws ws ws ws ws ws ws ws ws ws ws ws




ent with a bath. Do not take a break until you have finished.” is aggressive, sarcastic, uncari
ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws ws




ng, and superior.DIF: Analysis REF: p. 6 TOP: Integrated Process: Communication and Do
ws ws ws ws ws ws ws ws ws ws ws ws




cumentation MSC: Safe and Effective Care Environment: Management of Care ws ws ws ws ws ws ws ws ws




2. A hospital nurse is concerned about the demands of providing safe care to clients wh
ws ws ws ws ws ws ws ws ws ws ws ws ws ws




o are seriously ill. The nurse manager should suggest which intervention to effectively h
ws ws ws ws ws ws ws ws ws ws ws ws ws




elp the nurse balance the demanding work in the hospital setting?
ws ws ws ws ws ws ws ws ws ws




a. Delegate more tasks to the unlicensed nursing personnel on the unit. ws ws ws ws ws ws ws ws ws ws




b. Request a transfer to another nursing care unit with patients who are stable.
ws ws ws ws ws ws ws ws ws ws ws ws




c. Write down stories in a journal about how caring makes a difference for patients.
ws ws ws ws ws ws ws ws ws ws ws ws ws




d. Use an assertive communication style for every patient–nurse interaction.
ws ws ws ws ws ws ws ws




ANS:C

, Caring is the moral ideal that guides nurses through the caregiving process. Although there i
ws ws ws ws ws ws ws ws ws ws ws ws ws ws




s satisfaction in being technologically competent, that satisfaction is not as lasting as the sat
ws ws ws ws ws ws ws ws ws ws ws ws ws ws




isfaction derived from meaningful moments of connection with clients, family, and colleag
ws ws ws ws ws ws ws ws ws ws ws




ues.DIF: Application REF: p. 13 TOP: Integrated Process: CaringMSC: Safe
ws ws ws ws ws ws ws ws ws