Actual WGU C202 Managing Human
Capital OA Exam Questions And
Detailed Answers 2026/2027
What can HR do to best support organizational strategy? - ANSWER-acquire, develop,
and retain the best employees
A manager abruptly fires anyone who is not dressed in business casual attire per
company policy. What has the manager done? - ANSWER-not broken the law
Which law governs the issues of overtime and federal minimum wage? - ANSWER-The
Fair Labor Standards Act of 1938
A boss is making unwelcome sexual advances and inappropriate requests for favors to
several employees. Which type of harassments is this? - ANSWER-quid pro quo
harassment
Which type of discrimination could be occurring if consistent qualification across all
applicants discourage minorities from applying? - ANSWER-adverse impact
Which term best describes training that can help learners identify the most effective
ways of working with people from a particular culture or country? - ANSWER-culture-
specific cross-cultural training
A manager believes that all Asians are high performers. Which kind of bias is this? -
ANSWER-stereotype
A supervisor has just received a report from HR identifying and describing the important
aspects of a newly created job as well as the characteristics a worker needs to succeed
in that job. What is another name for this? - ANSWER-Job Analysis
Susan is new to the company, so Travis is filling her in on how things really work. He
tells her about who is in charge, whom she needs to go to with questions, and how to go
about getting things done without stepping on anyone's toes. What is Travis explaining?
- ANSWER-The company's organizational structure
How could HR help increase their company's organizational performance? - ANSWER-
By improving the company's ability to cope with growth and change
If the goal is to enhance organizational culture, which characteristic should be the focus
when evaluating applicants? - ANSWER-integrity, values, and ethics
, Employee performance goals should be characterized as_________ - ANSWER-
challenging and specific
Accurately rating only those aspects of a person's work performance that are observed
is associated with_______ - ANSWER-task acquaintance
Which disciplinary action could be repeated for the same offense and is the foundational
step of progressive discipline? - ANSWER-Counseling
Which error involves a manager failing to measure an employee's performance against
established standards? - ANSWER-contrast effect
Managing aspects of the organization's structure to accomplish goals is called______ -
ANSWER-organizational design
Inclusion and employee engagement are at least two organizational factors positively
impacted by which practice? - ANSWER-Allowing employees to use their unique skills
and abilities
What is Affective commitment? - ANSWER-Having a positive emotional attachment to
the organization and strong identification with its values and goals
If a company is trying to decrease voluntary turnover, which situation are they trying to
prevent? - ANSWER-An employee resigns to accept a better-paying job
Supporting organizational leadership is a key HR responsibility best achieved
by_______ - ANSWER-Providing employees with opportunities for professional
development and growth
What is one significant, yet indirect, cost of voluntary turnover? - ANSWER-Drop in
employee morale
Which retention strategy is a mobility barrier designed to decrease the chances
employees will leave? - ANSWER-Training employees in a way that is very specific to
the company's way of doing things
What condition can cause businesses to experience an increase in voluntary turnover? -
ANSWER-An upswing in the U.S. economy and low unemployment rates
A high-performing employee resign after requesting a modes pay increase and being
told that raises are only considered annually, at performance appraisal time. This is an
example of ______ - ANSWER-Dysfunctional Turnover
Succession management helps ensure key organizational role have potential
candidates available. Advantages to such proactive planning include all of the following
except______ - ANSWER-Reduced risk of discriminatory practices
Capital OA Exam Questions And
Detailed Answers 2026/2027
What can HR do to best support organizational strategy? - ANSWER-acquire, develop,
and retain the best employees
A manager abruptly fires anyone who is not dressed in business casual attire per
company policy. What has the manager done? - ANSWER-not broken the law
Which law governs the issues of overtime and federal minimum wage? - ANSWER-The
Fair Labor Standards Act of 1938
A boss is making unwelcome sexual advances and inappropriate requests for favors to
several employees. Which type of harassments is this? - ANSWER-quid pro quo
harassment
Which type of discrimination could be occurring if consistent qualification across all
applicants discourage minorities from applying? - ANSWER-adverse impact
Which term best describes training that can help learners identify the most effective
ways of working with people from a particular culture or country? - ANSWER-culture-
specific cross-cultural training
A manager believes that all Asians are high performers. Which kind of bias is this? -
ANSWER-stereotype
A supervisor has just received a report from HR identifying and describing the important
aspects of a newly created job as well as the characteristics a worker needs to succeed
in that job. What is another name for this? - ANSWER-Job Analysis
Susan is new to the company, so Travis is filling her in on how things really work. He
tells her about who is in charge, whom she needs to go to with questions, and how to go
about getting things done without stepping on anyone's toes. What is Travis explaining?
- ANSWER-The company's organizational structure
How could HR help increase their company's organizational performance? - ANSWER-
By improving the company's ability to cope with growth and change
If the goal is to enhance organizational culture, which characteristic should be the focus
when evaluating applicants? - ANSWER-integrity, values, and ethics
, Employee performance goals should be characterized as_________ - ANSWER-
challenging and specific
Accurately rating only those aspects of a person's work performance that are observed
is associated with_______ - ANSWER-task acquaintance
Which disciplinary action could be repeated for the same offense and is the foundational
step of progressive discipline? - ANSWER-Counseling
Which error involves a manager failing to measure an employee's performance against
established standards? - ANSWER-contrast effect
Managing aspects of the organization's structure to accomplish goals is called______ -
ANSWER-organizational design
Inclusion and employee engagement are at least two organizational factors positively
impacted by which practice? - ANSWER-Allowing employees to use their unique skills
and abilities
What is Affective commitment? - ANSWER-Having a positive emotional attachment to
the organization and strong identification with its values and goals
If a company is trying to decrease voluntary turnover, which situation are they trying to
prevent? - ANSWER-An employee resigns to accept a better-paying job
Supporting organizational leadership is a key HR responsibility best achieved
by_______ - ANSWER-Providing employees with opportunities for professional
development and growth
What is one significant, yet indirect, cost of voluntary turnover? - ANSWER-Drop in
employee morale
Which retention strategy is a mobility barrier designed to decrease the chances
employees will leave? - ANSWER-Training employees in a way that is very specific to
the company's way of doing things
What condition can cause businesses to experience an increase in voluntary turnover? -
ANSWER-An upswing in the U.S. economy and low unemployment rates
A high-performing employee resign after requesting a modes pay increase and being
told that raises are only considered annually, at performance appraisal time. This is an
example of ______ - ANSWER-Dysfunctional Turnover
Succession management helps ensure key organizational role have potential
candidates available. Advantages to such proactive planning include all of the following
except______ - ANSWER-Reduced risk of discriminatory practices
