Chapter 2 IFSAC Firefighter 1
Exam Questions and Answers
100% PASS
1. Calls received at fire department facilities that range from requests for assistance to
personal calls from family or friends are known as calls. (57) [4.2.2]
A. extraneous
B. nonessential
C. discretionary
D. nonemergency—ANSWER-D. nonemergency
1. Which is a guideline for receiving nonemergency calls? (57) [4.2.2]
A. Answer calls promptly
B. Answer with only "Hello" and wait for caller to respond
C. Place a caller on hold until an answer is found for a question
D. Wait until the end of the shift to deliver any messages taken—ANSWER-Answer calls
promptly
, 1. At the station, if you cannot answer a caller's question, refer them to someone who can,
then: (57) [4.2.2]
A. hang up.
B. follow up on the request.
C. return to your station duties.
D. listen in on the call and take notes.—ANSWER-follow up on the request.
1. When receiving a call from someone who is angry or upset: (58)
[4.2.2]
A. immediately hang up on the caller.
B. be pleasant and take necessary information.
C. speak authoritatively and tell the caller to stop complaining.
D. file a complaint with local law enforcement regarding the caller.—ANSWER-be pleasant
and take necessary information.
5. A separate dispatch center operated by a fire department would be categorized as a(an):
(58) [4.21]
A. Public Safety Answering Point (PSAP).
B. Tertiary Public Safety Answering Point (TSAP)
C. Regional Public Safety Telecommunications Center.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
Exam Questions and Answers
100% PASS
1. Calls received at fire department facilities that range from requests for assistance to
personal calls from family or friends are known as calls. (57) [4.2.2]
A. extraneous
B. nonessential
C. discretionary
D. nonemergency—ANSWER-D. nonemergency
1. Which is a guideline for receiving nonemergency calls? (57) [4.2.2]
A. Answer calls promptly
B. Answer with only "Hello" and wait for caller to respond
C. Place a caller on hold until an answer is found for a question
D. Wait until the end of the shift to deliver any messages taken—ANSWER-Answer calls
promptly
, 1. At the station, if you cannot answer a caller's question, refer them to someone who can,
then: (57) [4.2.2]
A. hang up.
B. follow up on the request.
C. return to your station duties.
D. listen in on the call and take notes.—ANSWER-follow up on the request.
1. When receiving a call from someone who is angry or upset: (58)
[4.2.2]
A. immediately hang up on the caller.
B. be pleasant and take necessary information.
C. speak authoritatively and tell the caller to stop complaining.
D. file a complaint with local law enforcement regarding the caller.—ANSWER-be pleasant
and take necessary information.
5. A separate dispatch center operated by a fire department would be categorized as a(an):
(58) [4.21]
A. Public Safety Answering Point (PSAP).
B. Tertiary Public Safety Answering Point (TSAP)
C. Regional Public Safety Telecommunications Center.
© 2026 Copyright. All Rights Reserved. This document is
protected by copyright law, Copyrighted By Brittie Donald
