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WGU D253 - TASK 2: Becoming an
Effective Values-Based Leader Latest
update 2026
Name: Gabriel Flores
Student ID: 011453939
Course: Values-Based Leadership
Date: 7/1/2026
A. Prepare a document as the new customer service manager to help your
team understand the four domains of emotional intelligence (self-
awareness, self-management, social awareness, and
relationship management) by doing the following:
1.Introduce yourself as your team's new customer service manager,
focusing on one of the six company values provided in the scenario
(Excellence, Integrity, Humility, Trust, Growth, Respect).
Hello, everyone. My name is Gabe Flores, and I am your new customer
service manager. I consider it a privilege to be a part of this team, and the
best days for this company are still ahead. I have a background working
in various roles in a skilled nursing facility, specifically working with the
elderly population and dealing with concerned family members daily.
With my background, I have gained significant experience with customer
service and learned to navigate the various aspects of complex patients
and emotional and often unrealistic family members. In that setting, I
recognized the importance of Humility. It was a strength that allowed me
to resolve many scenarios that came up regularly, a value held by this
company. The value of Humility cannot be understated; oftentimes, we
are faced with demanding customers. Humility makes us flexible and
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open to hearing the other person’s perspective. While I worked in a skilled
nursing facility, I often ran into family members who could easily be
considered difficult individuals who had unrealistic expectations for our
staff when it came to caring for their loved ones. They had a perspective
that their loved one was the only one we had to take care of and
disregarded the reality that there were over one hundred other patients
for whom our staff were responsible. However, when handling
conversations with individuals like this, I found it best to embrace an
attitude and approach of Humility. Humility prompted me to listen
quickly, identify the person's valid points, and honor the fact that the
family member was trying to advocate for their loved one. There were
many times when it would've been much easier not to listen but to shut
the person down and carry on with protocols. However, Humility
preserved the relationship, especially between us as the facility and them
as the patient's family. Just as I operated in Humility in that skilled nursing
facility, you can expect me to continue to conduct myself with that same
Humility as your new customer service manager. You all have your own
experiences and the strengths you bring to this company. I am not
someone who has all the answers, and Humility can help draw out those
strengths you bring to this team to allow us to be as successful as possible.
And just as I promise to operate in Humility, I ask that you all extend
Humility towards me as well as we learn to work together in this current
setting and press on to find this true, that the best days are still ahead.
This study source was downloaded by 1205308 from cliffsnotes.com on 02-15-
2026 09:30:21 GMT -06:00
2. Discuss how you and your team will use one of the following elements
of selfawareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
For us to be as successful as we can be, we must remain self-aware
consistently. This requires intentionality and honesty on our part to yield
the best results. It's very easy to see ourselves through rose-colored
glasses, but intentionally conducting an accurate selfassessment on
ourselves regularly will help us identify areas in our lives that we can
improve on and benefit the team. Accurate self-assessment can be
measured in performance by observing the results of our work and what
the results could be if we worked at our optimum capability. This
requires honesty on our part; as we weigh our work against what is
FOR MORE EXAMS
EMAIL:
EMAIL:
WGU D253 - TASK 2: Becoming an
Effective Values-Based Leader Latest
update 2026
Name: Gabriel Flores
Student ID: 011453939
Course: Values-Based Leadership
Date: 7/1/2026
A. Prepare a document as the new customer service manager to help your
team understand the four domains of emotional intelligence (self-
awareness, self-management, social awareness, and
relationship management) by doing the following:
1.Introduce yourself as your team's new customer service manager,
focusing on one of the six company values provided in the scenario
(Excellence, Integrity, Humility, Trust, Growth, Respect).
Hello, everyone. My name is Gabe Flores, and I am your new customer
service manager. I consider it a privilege to be a part of this team, and the
best days for this company are still ahead. I have a background working
in various roles in a skilled nursing facility, specifically working with the
elderly population and dealing with concerned family members daily.
With my background, I have gained significant experience with customer
service and learned to navigate the various aspects of complex patients
and emotional and often unrealistic family members. In that setting, I
recognized the importance of Humility. It was a strength that allowed me
to resolve many scenarios that came up regularly, a value held by this
company. The value of Humility cannot be understated; oftentimes, we
are faced with demanding customers. Humility makes us flexible and
FOR MORE EXAMS
EMAIL:
, FOR MORE EXAMS
EMAIL:
open to hearing the other person’s perspective. While I worked in a skilled
nursing facility, I often ran into family members who could easily be
considered difficult individuals who had unrealistic expectations for our
staff when it came to caring for their loved ones. They had a perspective
that their loved one was the only one we had to take care of and
disregarded the reality that there were over one hundred other patients
for whom our staff were responsible. However, when handling
conversations with individuals like this, I found it best to embrace an
attitude and approach of Humility. Humility prompted me to listen
quickly, identify the person's valid points, and honor the fact that the
family member was trying to advocate for their loved one. There were
many times when it would've been much easier not to listen but to shut
the person down and carry on with protocols. However, Humility
preserved the relationship, especially between us as the facility and them
as the patient's family. Just as I operated in Humility in that skilled nursing
facility, you can expect me to continue to conduct myself with that same
Humility as your new customer service manager. You all have your own
experiences and the strengths you bring to this company. I am not
someone who has all the answers, and Humility can help draw out those
strengths you bring to this team to allow us to be as successful as possible.
And just as I promise to operate in Humility, I ask that you all extend
Humility towards me as well as we learn to work together in this current
setting and press on to find this true, that the best days are still ahead.
This study source was downloaded by 1205308 from cliffsnotes.com on 02-15-
2026 09:30:21 GMT -06:00
2. Discuss how you and your team will use one of the following elements
of selfawareness in your daily interactions:
• emotional awareness
• accurate self-assessment
• self-confidence
For us to be as successful as we can be, we must remain self-aware
consistently. This requires intentionality and honesty on our part to yield
the best results. It's very easy to see ourselves through rose-colored
glasses, but intentionally conducting an accurate selfassessment on
ourselves regularly will help us identify areas in our lives that we can
improve on and benefit the team. Accurate self-assessment can be
measured in performance by observing the results of our work and what
the results could be if we worked at our optimum capability. This
requires honesty on our part; as we weigh our work against what is
FOR MORE EXAMS
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