State Farm Independent Auto Exam
Select Service Program - ANS>>In some market areas, repairers have been selected
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to participate in State Farm's Select Service Program. The program is designed to
kk kk kk kk kk kk kk kk kk kk kk kk kk
enhance claim service, increase efficiency, and afford customers an opportunity to
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select qualified repairers to inspect and estimate vehicle damage
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Paintless Dent repair - ANS>>Paintless Dent Repair (PDR) is an industry recognized
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repair process that involves the removal of hail dents or other types of damage from
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metal exterior surface panels without disturbing the vehicle's finish. In most cases, this
kk kk kk kk kk kk kk kk kk kk kk kk kk
procedure involves the use of specialized tools to apply
kk kk kk kk kk kk kk kk kk
pressure to the backside of the panel to remove surface imperfections. Other
kk kk kk kk kk kk kk kk kk kk kk
techniques may be used to repair damage from the topside of the panel, depending
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on the size and location of the damage.
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By using either of these techniques, the technician is able to restore panel appearance
kk kk kk kk kk kk kk kk kk kk kk kk kk
which eliminates the need for refinishing the panel's surface area. The PDR process is
kk kk kk kk kk kk kk kk kk kk kk kk kk
often used to repair hail damage or other similar dents that occur when an outer panel
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
strikes (or is struck by) an object that has not compromised the finish of the panel.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
process
kk
and may allow for repairs to be completed in a more timely and cost effective manner.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
Determining Repair Costs - ANS>>The prices we pay for most repair operations will be
kk kk kk kk kk kk kk kk kk kk kk kk kk
determined from printed or electronic
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collision estimating guides and repair facility survey results. However, it is not possible
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to
kk
determine the cost of every repair operation from these sources. For example, when
kk kk kk kk kk kk kk kk kk kk kk kk
estimating a sheet metal
kk kk kk kk
or other repair operation, the labor estimate is based on judgment time. When
kk kk kk kk kk kk kk kk kk kk kk kk
estimating judgment time, it should follow what is competitive in the local market to
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
repair the vehicle in a quality manner.
kk kk kk kk kk kk kk
Estimats are based on - ANS>>Estimates written or approved by
kk kk kk kk kk kk kk kk kk
State Farm are based on labor rates and repair costs not to exceed what is charged
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
by a majority of the repair market in a given area.
kk kk kk kk kk kk kk kk kk kk kk
Contracts with repairers - ANS>>We do not enter into contracts with repairers on
kk kk kk kk kk kk kk kk kk kk kk kk
individual repair jobs on a fixed or "contract" repair job basis. We pay for the
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
estimated cost of repair based on physical damage caused as a
kk kk kk kk kk kk kk kk kk kk kk
result of the loss. kk kk kk
, Freight Charges - ANS>>Similarly, if freight charges are submitted to State Farm for
kk kk kk kk kk kk kk kk kk kk kk kk
payment, payment should normally be resisted. Freight charges are not considered as
kk kk kk kk kk kk kk kk kk kk kk kk
part of actual repair costs and are generally aligned with an expense a repairer or
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
dealership may incur as a result of operating the repair facility business. If a
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
circumstance arises that may warrant additional consideration, local management
kk kk kk kk kk kk kk kk kk
should contact their assigned Estimatics consultant.
kk kk kk kk kk kk
Minimum Cost - ANS>>Establishing minimum costs or authority levels can provide a
kk kk kk kk kk kk kk kk kk kk kk
realistic measure of repair costs for items such as the number of hours allowed for a
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
complete refinish job, material costs, or similar items.
kk kk kk kk kk kk kk kk
Publication of survey information - ANS>>We will not knowingly violate that
kk kk kk kk kk kk kk kk kk kk
confidentiality by publicizing individual
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survey data to persons outside our organization
kk kk kk kk kk kk
Claims Summary - ANS>>State Farm will pay claims based upon reasonable,
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competitive prices for repairs necessary to
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repair the vehicle in a quality manner. The policy contract and law of damages will
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
assist us in
kk kk kk
determining whether certain operations are payable kk kk kk kk kk
Non original equipment and recycled parts - ANS>>State Farm promises satisfaction to
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the vehicle owner when new non-original equipment and/or
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recycled parts are specified on an estimate that is written or approved by State Farm
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
or a Select Service repair facility.
kk kk kk kk kk kk
The State Farm promise of satisfaction relative to non-original equipment or recycled
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parts does not replace any quality or warranty provisions we require from repairers,
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non-original equipment,
kk kk
or recycled part suppliers.
kk kk kk
The State Farm promise of satisfaction for non-original equipment and recycled parts
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extends to fit, corrosion resistance, and performance qualities
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Non-OEM - ANS>>Non-Original Equipment Manufacturer kk kk kk kk
OEM Quality - ANS>>Used, rebuilt, or reconditioned parts must be of sufficient quality
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relative to the part being replaced
kk kk kk kk kk kk
Certified Crash Related Non-OEM Parts - ANS>>such parts are subject to certification
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standards developed by an organization approved by State Farm*:
kk kk kk kk kk kk kk kk kk
•Bumper
components
•Lighting components kk
•Radiator supports/tie bars and associated mounting components
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•Outer sheet metal and plastic/composite parts
kk kk kk kk kk
Select Service Program - ANS>>In some market areas, repairers have been selected
kk kk kk kk kk kk kk kk kk kk kk
to participate in State Farm's Select Service Program. The program is designed to
kk kk kk kk kk kk kk kk kk kk kk kk kk
enhance claim service, increase efficiency, and afford customers an opportunity to
kk kk kk kk kk kk kk kk kk kk kk
select qualified repairers to inspect and estimate vehicle damage
kk kk kk kk kk kk kk kk kk
Paintless Dent repair - ANS>>Paintless Dent Repair (PDR) is an industry recognized
kk kk kk kk kk kk kk kk kk kk kk
repair process that involves the removal of hail dents or other types of damage from
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
metal exterior surface panels without disturbing the vehicle's finish. In most cases, this
kk kk kk kk kk kk kk kk kk kk kk kk kk
procedure involves the use of specialized tools to apply
kk kk kk kk kk kk kk kk kk
pressure to the backside of the panel to remove surface imperfections. Other
kk kk kk kk kk kk kk kk kk kk kk
techniques may be used to repair damage from the topside of the panel, depending
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
on the size and location of the damage.
kk kk kk kk kk kk kk kk kk
By using either of these techniques, the technician is able to restore panel appearance
kk kk kk kk kk kk kk kk kk kk kk kk kk
which eliminates the need for refinishing the panel's surface area. The PDR process is
kk kk kk kk kk kk kk kk kk kk kk kk kk
often used to repair hail damage or other similar dents that occur when an outer panel
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
strikes (or is struck by) an object that has not compromised the finish of the panel.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
Since the outer finish of the panel has not been disturbed, it eliminates the refinishing
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
process
kk
and may allow for repairs to be completed in a more timely and cost effective manner.
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
Determining Repair Costs - ANS>>The prices we pay for most repair operations will be
kk kk kk kk kk kk kk kk kk kk kk kk kk
determined from printed or electronic
kk kk kk kk kk
collision estimating guides and repair facility survey results. However, it is not possible
kk kk kk kk kk kk kk kk kk kk kk kk
to
kk
determine the cost of every repair operation from these sources. For example, when
kk kk kk kk kk kk kk kk kk kk kk kk
estimating a sheet metal
kk kk kk kk
or other repair operation, the labor estimate is based on judgment time. When
kk kk kk kk kk kk kk kk kk kk kk kk
estimating judgment time, it should follow what is competitive in the local market to
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
repair the vehicle in a quality manner.
kk kk kk kk kk kk kk
Estimats are based on - ANS>>Estimates written or approved by
kk kk kk kk kk kk kk kk kk
State Farm are based on labor rates and repair costs not to exceed what is charged
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
by a majority of the repair market in a given area.
kk kk kk kk kk kk kk kk kk kk kk
Contracts with repairers - ANS>>We do not enter into contracts with repairers on
kk kk kk kk kk kk kk kk kk kk kk kk
individual repair jobs on a fixed or "contract" repair job basis. We pay for the
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
estimated cost of repair based on physical damage caused as a
kk kk kk kk kk kk kk kk kk kk kk
result of the loss. kk kk kk
, Freight Charges - ANS>>Similarly, if freight charges are submitted to State Farm for
kk kk kk kk kk kk kk kk kk kk kk kk
payment, payment should normally be resisted. Freight charges are not considered as
kk kk kk kk kk kk kk kk kk kk kk kk
part of actual repair costs and are generally aligned with an expense a repairer or
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
dealership may incur as a result of operating the repair facility business. If a
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
circumstance arises that may warrant additional consideration, local management
kk kk kk kk kk kk kk kk kk
should contact their assigned Estimatics consultant.
kk kk kk kk kk kk
Minimum Cost - ANS>>Establishing minimum costs or authority levels can provide a
kk kk kk kk kk kk kk kk kk kk kk
realistic measure of repair costs for items such as the number of hours allowed for a
kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk kk
complete refinish job, material costs, or similar items.
kk kk kk kk kk kk kk kk
Publication of survey information - ANS>>We will not knowingly violate that
kk kk kk kk kk kk kk kk kk kk
confidentiality by publicizing individual
kk kk kk kk
survey data to persons outside our organization
kk kk kk kk kk kk
Claims Summary - ANS>>State Farm will pay claims based upon reasonable,
kk kk kk kk kk kk kk kk kk kk
competitive prices for repairs necessary to
kk kk kk kk kk kk
repair the vehicle in a quality manner. The policy contract and law of damages will
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
assist us in
kk kk kk
determining whether certain operations are payable kk kk kk kk kk
Non original equipment and recycled parts - ANS>>State Farm promises satisfaction to
kk kk kk kk kk kk kk kk kk kk kk
the vehicle owner when new non-original equipment and/or
kk kk kk kk kk kk kk kk
recycled parts are specified on an estimate that is written or approved by State Farm
kk kk kk kk kk kk kk kk kk kk kk kk kk kk
or a Select Service repair facility.
kk kk kk kk kk kk
The State Farm promise of satisfaction relative to non-original equipment or recycled
kk kk kk kk kk kk kk kk kk kk kk
parts does not replace any quality or warranty provisions we require from repairers,
kk kk kk kk kk kk kk kk kk kk kk kk kk
non-original equipment,
kk kk
or recycled part suppliers.
kk kk kk
The State Farm promise of satisfaction for non-original equipment and recycled parts
kk kk kk kk kk kk kk kk kk kk kk
extends to fit, corrosion resistance, and performance qualities
kk kk kk kk kk kk kk kk
Non-OEM - ANS>>Non-Original Equipment Manufacturer kk kk kk kk
OEM Quality - ANS>>Used, rebuilt, or reconditioned parts must be of sufficient quality
kk kk kk kk kk kk kk kk kk kk kk kk
relative to the part being replaced
kk kk kk kk kk kk
Certified Crash Related Non-OEM Parts - ANS>>such parts are subject to certification
kk kk kk kk kk kk kk kk kk kk kk
standards developed by an organization approved by State Farm*:
kk kk kk kk kk kk kk kk kk
•Bumper
components
•Lighting components kk
•Radiator supports/tie bars and associated mounting components
kk kk kk kk kk kk
•Outer sheet metal and plastic/composite parts
kk kk kk kk kk
