PRACTICE TEST SOLVED RESPONSES
◉ What should you do if you realize you're wrong?
Find someone you can blame
Defend your position by trying to convince them you're not wrong
Admit you're wrong
Avoid talking to the person who is right Answer: Admit you're wrong
◉ When trying to convince someone of something you should...
try to push hard for an agreement where they must start telling you
"No" since it brings all the objections to the surface
get them to agree to small things by telling you "Yes" since it gets
them in the mode of saying yes and agreeing Answer: Get them to
agree to small things by telling you "Yes" since it gets them in the
mode of saying yes and agreeing.
◉ What do people prefer more?
Listening to others talk
,Having others listen to them talk Answer: Having other listen to
them talk
◉ What ideas do people like more?
Ideas they feel they came up with themselves
Ideas others came up with and are telling them about Answer: Ideas
they feel they came up with themselves
◉ What's the best way to see things from the other person's point of
view?
Think about your experiences and compare that to theirs
Put yourself in their shoes and think how you would feel or react if
you went through the same experiences
Ask yourself why that person thinks the way they do
Don't even try to see their point of view if they're wrong Answer: Put
yourselves in their shoes and think how they would feel or react if
you went through the same experiences
◉ Why is it important to see things from the other person's point of
view?
So you can tell them why their wrong
,So you can help them understand that their point of view doesn't
matter
So you can sympathize with their point of view before helping them
understand your point of view
So you can use logic and reasoning to break apart their point of view
Answer: So you can sympathize with their point of view before
helping them understand your point of view
◉ Why do people do well under competition?
They are afraid of losing and being fired
They want to learn from the other people who are better than them
They have a desire to show the other person they aren't that good
They have a desire to excel and feel important Answer: They have a
desire to excel and feel important
◉ Before telling someone about their shortcomings you should
tell them facts that would prove what you're going to say is true
talk about how they can improve their shortcomings
tell them how much you appreciate their work and how you also
have shortcomings
, talk about how bad they are at their work, so their shortcomings
don't seem as bad in comparison Answer: Tell them how much you
appreciate their work and how you also have shortcomings
◉ Instead of giving direct orders you should
Use body language to show what you want
Make suggestions by asking questions
Tell one of their friends or co-workers to tell them the order
Actually you should be very direct and assertive when giving orders
Answer: Make suggestions by asking questions
◉ There's never too much sincere
criticism
shame
confidence
praise Answer: Praise
◉ When trying to make someone want to do something you should
tell them how much you want them to do it