3/31/2021 WGU Student Portal | Coaching Report
PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2) PVDC
Attempt #1
Status: Passed WGU C215 Operations Management Pre-Assessment (VDC2) Results | Actual Latest
2026 Test | Verified Solutions
1.
Which denition used for quality evaluates how well a product performs its intended function?
YOUR CORRECT
ANSWER ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2.
Which total quality management (TQM) process was developed to stress management’s responsibility for
quality?
YOUR CORRECT
ANSWER ANSWER
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3.
Which total quality management (TQM) process consists of 13 published standards and guidelines?
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/711276/assessmentCode/PVDC/testDate/1612032859 1/30
,3/31/2021 WGU Student Portal | Coaching Report
YOUR CORRECT
ANSWER ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4.
A company manufactures shoes using a quality management system. The company needs to put a process
in place to measure any defects. The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORRECT
ANSWER ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5.
Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/711276/assessmentCode/PVDC/testDate/1612032859 2/30
, 3/31/2021 WGU Student Portal | Coaching Report
YOUR CORRECT
ANSWER ANSWER
Scatter diagram
6.
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
YOUR CORRECT
ANSWER ANSWER
Baseline for managing quality process; investment in preventative costs;
budgeting
Enhance competition; understand consumer preferences; maintain communica-
tion with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
7.
What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR CORRECT
ANSWER ANSWER
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure prot from product changes
8.
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/711276/assessmentCode/PVDC/testDate/1612032859 3/30
PRE-ASSESSMENT: OPERATIONS MANAGEMENT (VDC2) PVDC
Attempt #1
Status: Passed WGU C215 Operations Management Pre-Assessment (VDC2) Results | Actual Latest
2026 Test | Verified Solutions
1.
Which denition used for quality evaluates how well a product performs its intended function?
YOUR CORRECT
ANSWER ANSWER
Fitness for use
Support services
Value for price paid
Psychological criteria
2.
Which total quality management (TQM) process was developed to stress management’s responsibility for
quality?
YOUR CORRECT
ANSWER ANSWER
Statistical quality control charts
Fitness quality for use
14 points for quality improvement
Product design quality
3.
Which total quality management (TQM) process consists of 13 published standards and guidelines?
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/711276/assessmentCode/PVDC/testDate/1612032859 1/30
,3/31/2021 WGU Student Portal | Coaching Report
YOUR CORRECT
ANSWER ANSWER
ISO 1400
ISO 9002
ISO 9001
ISO 9000
4.
A company manufactures shoes using a quality management system. The company needs to put a process
in place to measure any defects. The company would like to measure the number of defects and observe
the number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on correcting this particular issue?
YOUR CORRECT
ANSWER ANSWER
Scatter diagram
Control chart
Flowchart
Checklist
5.
Which quality control tool should be used to monitor the current status or end result of a process?
YOUR CORRECT
ANSWER ANSWER
Checklist
Flowchart
Control chart
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/711276/assessmentCode/PVDC/testDate/1612032859 2/30
, 3/31/2021 WGU Student Portal | Coaching Report
YOUR CORRECT
ANSWER ANSWER
Scatter diagram
6.
Which group of keywords or phrases describes the critical role that marketing plays in the total quality
management (TQM) process?
YOUR CORRECT
ANSWER ANSWER
Baseline for managing quality process; investment in preventative costs;
budgeting
Enhance competition; understand consumer preferences; maintain communica-
tion with operations
Review and recommend product changes; satisfy customer needs; open
communication
Reward employees; motivate staff performance; manage operations planned
changes
7.
What is the common theme in total quality management (TQM) across all functions in an organization?
YOUR CORRECT
ANSWER ANSWER
To satisfy customer needs
To enhance management software
To reward people rather than teams
To ensure prot from product changes
8.
https://my.wgu.edu/coaching-report/preassessment-report/v1/studentPidm/711276/assessmentCode/PVDC/testDate/1612032859 3/30
