Yeoman Test 1 – Questions With Right Solutions
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Terms in this set (109)
On the telephone if you can't answer a Refer the caller to someone who can, or take a
customers question or concern. What message so that you can find the answer and call
things can you do? back.
Active listening requires what two Concentration and careful attention.
things
Verbal communication skills include - Be friendly
- Think before you speak
- Be clear
- Be confident
- Be concise
- Speak with proper tone, speed, pitch, volume and
emphasis
You may not always be able to Good customer service
provide customers with everything
they request but you can always give
them
Define effective communication Is when the receiver interprets and understands the
between two people senders message in the same manner as the sender
intended it.
4 things a customer uses to form an - Personal Appearance
impression of you - Work Area Appearance
- Attitude
- Body Language
, 3 basic levels of classification - Top Secret
- Secret
- Confidential
If compromised this classification Secret
could cause serious damage to
national security
Which level causes exceptionally Top secret
grave damage
Which classification would cause Confidential
damage
Example of secret letter on Ser line 12/S123
What is the cover sheet number for 703 Top Secret
classifications 704 Secret
705 Classified
What is the label number for the 706 Top Secret
classifications 707 Secret
708 Classified
This manual provides guidance for DoD M5200.01 Vol 1
classification and declassification of
DoD info
What is the purpose of a muster Accountability of all personnel attached to a
report command.
When would someone be considered When they've been an unauthorized absentee for 30
a deserter? consecutive days.
Muster reports are required for what 4 - Beginning of each day
occasions? - Prior to getting underway
- Man overboard
- Natural Catastrophes
Save
Terms in this set (109)
On the telephone if you can't answer a Refer the caller to someone who can, or take a
customers question or concern. What message so that you can find the answer and call
things can you do? back.
Active listening requires what two Concentration and careful attention.
things
Verbal communication skills include - Be friendly
- Think before you speak
- Be clear
- Be confident
- Be concise
- Speak with proper tone, speed, pitch, volume and
emphasis
You may not always be able to Good customer service
provide customers with everything
they request but you can always give
them
Define effective communication Is when the receiver interprets and understands the
between two people senders message in the same manner as the sender
intended it.
4 things a customer uses to form an - Personal Appearance
impression of you - Work Area Appearance
- Attitude
- Body Language
, 3 basic levels of classification - Top Secret
- Secret
- Confidential
If compromised this classification Secret
could cause serious damage to
national security
Which level causes exceptionally Top secret
grave damage
Which classification would cause Confidential
damage
Example of secret letter on Ser line 12/S123
What is the cover sheet number for 703 Top Secret
classifications 704 Secret
705 Classified
What is the label number for the 706 Top Secret
classifications 707 Secret
708 Classified
This manual provides guidance for DoD M5200.01 Vol 1
classification and declassification of
DoD info
What is the purpose of a muster Accountability of all personnel attached to a
report command.
When would someone be considered When they've been an unauthorized absentee for 30
a deserter? consecutive days.
Muster reports are required for what 4 - Beginning of each day
occasions? - Prior to getting underway
- Man overboard
- Natural Catastrophes
