WGU D469 Performance Assessment 2024-2025 with complete
solution
aFitness for use - -Is how well the product or service does what it is supposed to.
--quality of design - -Involves designing quality characteristics into a product or service.
--performance - -The basic operating characteristics of a product; for example, how well a
car handles or its gas mileage.
--Features - -The "extra" items added to the basic features, such as a stereo CD or a leather
interior in a car.
--Reliability - -The probability that a product will operate properly within an expected time
frame; that is, that a TV will work without repair for about seven years.
--Conformance - -The degree to which a product meets preestablished standards.
--Durability - -How long the product lasts; its life span before replacement.
--Serviceability - -The ease of getting repairs, the speed of repairs, and the courtesy and
competence of the repair person.
--Aesthetics - -How a product looks, feels, sounds, smells, or tastes.
--Safety - -Assurance that the customer will not suffer injury or harm from a product; an
especially important consideration for automobiles.
--Other perceptions - -subjective perceptions based on brand name, advertising, etc.
--Time and timeliness - -how long must a customer wait for service, and is it completed on
time?
--Completeness - -means that all the information that is necessary for faithful
representation is provided
--ISO 9000 - -the common name given to quality management and assurance standards
--ISO 14000 - -a family of generic standards for environmental management established by
the International Organization for Standardization
--ISO 50001 - -Environmental standards for improving energy performance
--ISO 37120 - -is a certification for cities that provides common standards for urban areas
that measure a city's quality of life.
--
solution
aFitness for use - -Is how well the product or service does what it is supposed to.
--quality of design - -Involves designing quality characteristics into a product or service.
--performance - -The basic operating characteristics of a product; for example, how well a
car handles or its gas mileage.
--Features - -The "extra" items added to the basic features, such as a stereo CD or a leather
interior in a car.
--Reliability - -The probability that a product will operate properly within an expected time
frame; that is, that a TV will work without repair for about seven years.
--Conformance - -The degree to which a product meets preestablished standards.
--Durability - -How long the product lasts; its life span before replacement.
--Serviceability - -The ease of getting repairs, the speed of repairs, and the courtesy and
competence of the repair person.
--Aesthetics - -How a product looks, feels, sounds, smells, or tastes.
--Safety - -Assurance that the customer will not suffer injury or harm from a product; an
especially important consideration for automobiles.
--Other perceptions - -subjective perceptions based on brand name, advertising, etc.
--Time and timeliness - -how long must a customer wait for service, and is it completed on
time?
--Completeness - -means that all the information that is necessary for faithful
representation is provided
--ISO 9000 - -the common name given to quality management and assurance standards
--ISO 14000 - -a family of generic standards for environmental management established by
the International Organization for Standardization
--ISO 50001 - -Environmental standards for improving energy performance
--ISO 37120 - -is a certification for cities that provides common standards for urban areas
that measure a city's quality of life.
--
