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Dienstenlogistiek college 3 samenvatting Dienstenlogistiek 3

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2020/2021 Written for academic year
Institution
NHTV (NHTV)
Course
Dienstenlogistiek
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Dit is een samenvatting van college 3 voor het vak dienstenlogistiek. Dit college gaat over dienstenlogistiek en is het derde college over dit onderwerp in de reeks. - Ook te verkrijgen als bundel met alle colleges over het onderwerp dienstenlogistiek - Ook te verkrijgen als bundel met alle colleges van het vak dienstenlogistiek - Bundels hebben een extra goedkope prijs!

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Samenvatting college 3 dienstenlogistiek.

Kwaliteit dienstenlogistiek VS productielogistiek

- Verwachting en perceptie
- Verwachting en prestatie

Cultuur van kwaliteit

- Training medewerkers
- Verantwoordelijkheid bij probleem
- Belonen
- Wees transparant
- Klachten zijn gratis adviezen
- Acteer snel

4 V’s

De parameters waarop servicewerkzaamheden verschillen.

Vraag, aanbod en de impact op kosten en baten

Hoe te gebruiken?

- Volume
o Heb je veel of weinig klanten
- Verscheidenheid
o Bied je veel of weinig keus?
o Bied je maatwerk
- Variatie in de vraag
o Heb je altijd ongeveer dezelfde drukte?
o Heb je veel pieken en dalen?
- Visibility
o Heb je veel of weinig klantencontact



Gap analyse

1. The knowledge gap
2. The policy gap
3. The delivery gap
4. The communication gap
5. The customer gap

Document information

Study
Logistiek
Uploaded on
April 1, 2021
Number of pages
1
Written in
2020/2021
Type
Class notes
Professor(s)
Justin van de pas
Contains
College 3: dienstenlogistiek 3
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BUNDEL: Dienstenlogistiek: Samenvattingen colleges dienstenlogistiek
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Browse related subjects

Subjects

  • breda
  • breda university
  • buas
  • logistiek
  • logistiek management
  • logistics
  • logistics management
  • dienst
  • diensten
  • dienstenlogistiek
  • nhtv

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