DECA FINANCE LATEST
CLUSTER EXAM
1. Alma is preparing a presentation about her department's budget to
make to the company president. She wants to use a visual representation
of the budget that shows parts in relation to the whole. Alma should
consider using a
A. table.
B. pie chart.
C. line graph.
D. bar graph. - ANSWERS-B
2. What type of letter should a business include when sending copies of
a contract to a vendor?
A. Request
B. Acknowledgment
C. Claim
D. Transmittal - ANSWERS-D
3. Identify the type of appeal used in the following persuasive message:
"This new book is written by Dr. Juliet Browne, who holds a doctorate
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, DECA FINANCE LATEST
CLUSTER EXAM
from the Harvard School of Medicine and is the Chair of the World
Health Organization."
A. Emotions
B. Reason
C. Credibility
D. Shock value - ANSWERS-C
4. What is a type of informal communication that coworkers often use to
communicate with each other?
A. Network
B. Feedback
C. Grapevine
D. Structured - ANSWERS-C
5. What is one of the benefits to a business of reinforcing service
orientation through communication?
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PAGE
2
, DECA FINANCE LATEST
CLUSTER EXAM
A. Rewards customers for their support
B. Promotes the sale of new products
C. Builds positive relationships with customers
D. Encourages employees to be aggressive - ANSWERS-C
6. When Mr. Schwarz's order did not arrive at the expected time, he
called Karl, the salesperson with whom he had placed his order. Karl
apologized for the delay and told Mr. Schwarz that he would check into
the issue. After Karl talked with the transportation company, he
immediately called Mr. Schwarz to let him know where the order was
and when to expect delivery. Mr. Schwarz thanked Karl for getting back
with him so quickly. In this situation, Karl reinforced the company's
image by
A. delegating work tasks.
B. giving vague answers.
C. providing efficient follow-up.
D. complimenting the customer. - ANSWERS-C
7. What is an important aspect of a customer-centric business?
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3
, DECA FINANCE LATEST
CLUSTER EXAM
A. Reducing the number of touch points with customers
B. Limiting the employees' decision making
C. Being satisfied with the status quo
D. Aligning business activities with customer needs - ANSWERS-D
8. When providing product information to clients, finance professionals
should use
A. standard responses.
B. technical terms.
C. financial acronyms.
D. simple explanations. - ANSWERS-D
9. Beverly, the new office manager, just completed a review of the last
two years of accounts receivable data. In doing so, she discovered that
there are erroneous duplicate entries totaling $25,628 in the system.
Unfortunately, due to these duplicate entries, collection letters were sent
to many customers who had already paid in full—customers who are
angry with the company for sending them the letters. What should
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PAGE
4
CLUSTER EXAM
1. Alma is preparing a presentation about her department's budget to
make to the company president. She wants to use a visual representation
of the budget that shows parts in relation to the whole. Alma should
consider using a
A. table.
B. pie chart.
C. line graph.
D. bar graph. - ANSWERS-B
2. What type of letter should a business include when sending copies of
a contract to a vendor?
A. Request
B. Acknowledgment
C. Claim
D. Transmittal - ANSWERS-D
3. Identify the type of appeal used in the following persuasive message:
"This new book is written by Dr. Juliet Browne, who holds a doctorate
END OF
PAGE
1
, DECA FINANCE LATEST
CLUSTER EXAM
from the Harvard School of Medicine and is the Chair of the World
Health Organization."
A. Emotions
B. Reason
C. Credibility
D. Shock value - ANSWERS-C
4. What is a type of informal communication that coworkers often use to
communicate with each other?
A. Network
B. Feedback
C. Grapevine
D. Structured - ANSWERS-C
5. What is one of the benefits to a business of reinforcing service
orientation through communication?
END OF
PAGE
2
, DECA FINANCE LATEST
CLUSTER EXAM
A. Rewards customers for their support
B. Promotes the sale of new products
C. Builds positive relationships with customers
D. Encourages employees to be aggressive - ANSWERS-C
6. When Mr. Schwarz's order did not arrive at the expected time, he
called Karl, the salesperson with whom he had placed his order. Karl
apologized for the delay and told Mr. Schwarz that he would check into
the issue. After Karl talked with the transportation company, he
immediately called Mr. Schwarz to let him know where the order was
and when to expect delivery. Mr. Schwarz thanked Karl for getting back
with him so quickly. In this situation, Karl reinforced the company's
image by
A. delegating work tasks.
B. giving vague answers.
C. providing efficient follow-up.
D. complimenting the customer. - ANSWERS-C
7. What is an important aspect of a customer-centric business?
END OF
PAGE
3
, DECA FINANCE LATEST
CLUSTER EXAM
A. Reducing the number of touch points with customers
B. Limiting the employees' decision making
C. Being satisfied with the status quo
D. Aligning business activities with customer needs - ANSWERS-D
8. When providing product information to clients, finance professionals
should use
A. standard responses.
B. technical terms.
C. financial acronyms.
D. simple explanations. - ANSWERS-D
9. Beverly, the new office manager, just completed a review of the last
two years of accounts receivable data. In doing so, she discovered that
there are erroneous duplicate entries totaling $25,628 in the system.
Unfortunately, due to these duplicate entries, collection letters were sent
to many customers who had already paid in full—customers who are
angry with the company for sending them the letters. What should
END OF
PAGE
4
