BA 2030 Exam 1 (Chapters 1, 2, 3, 9, 11)
Questions With Answers
Chapter 1 - ANSWER Developing Your Professional Presence
Competence - ANSWER your ability or potential to do the job you are hired to do
Credibility - ANSWER an audience's belief that you have expertise and are trustworthy
based on your knowledge, character, reputation, and behavior
Confidence - ANSWER a feeling or belief that you can do something well or succeed at
something
The 3 C's (that form the core of professional presence) - ANSWER -Competence
-Confidence
-Credibility
Professional presence - ANSWER your ability to project competence, credibility, and
confidence in your communication
Critical thinking - ANSWER a disciplined approach to analyzing, synthesizing, and
evaluating information to guide actions and decisions
Communication - ANSWER the process by which participants not only exchange
messages (information, ideas, and feelings) but also co-create and share meaning
Medium - ANSWER the method you use to deliver a message (for example, telephone,
face-to-face meeting, email, text message, or website)
,How do we communicate? - ANSWER -face to face (oral)
-body language
-social media
-written
-listening
Encode - ANSWER to translate the meaning of a message into words, images, or actions
Decode - ANSWER to interpret the words, images, and actions of a message and attach
meaning to them
Barrier - ANSWER an obstacle that gets in the way of effective communication
Barriers (examples) - ANSWER -language
-technology
-physical (your surroundings)
-physiological (hearing loss, migraine headache)
-psychological (complimenting someone who does not trust you)
-noise
-semantics (idioms, slang)
The Transmission Model - ANSWER page 5
Feedback - ANSWER any form of verbal or nonverbal response to a message
Context - ANSWER the external circumstances and forces that influence communication
, 80% of message comes from body language - ANSWER nonverbal cues
Physical context - ANSWER the physical distance between communicators as well as
whats going on around them
Psychological context - ANSWER whats going on in the communicators mind
Transactional Model - ANSWER expands on the concept of context and recognizes that
communication is influenced by a broader set of external forces: social, relational, and
cultural
Social context - ANSWER the set of learned behaviors and norms that guide
communication choices (in a classroom you wait to be acknowledged before speaking)
Relational context - ANSWER arises from past history and current relationships with
your audience (emailing someone instead of talking face to face because you have a
difficult relationship with them)
Cultural context - ANSWER the role that culture plays in influencing expectations about
communication
Why do people communicate? - ANSWER -to form and maintain relationships
-to persuade others
-to learn
-to increase self-esteem
-to develop new ideas
-to work collaboratively
Ways to have better communication - ANSWER -writing
-listening and speaking
Questions With Answers
Chapter 1 - ANSWER Developing Your Professional Presence
Competence - ANSWER your ability or potential to do the job you are hired to do
Credibility - ANSWER an audience's belief that you have expertise and are trustworthy
based on your knowledge, character, reputation, and behavior
Confidence - ANSWER a feeling or belief that you can do something well or succeed at
something
The 3 C's (that form the core of professional presence) - ANSWER -Competence
-Confidence
-Credibility
Professional presence - ANSWER your ability to project competence, credibility, and
confidence in your communication
Critical thinking - ANSWER a disciplined approach to analyzing, synthesizing, and
evaluating information to guide actions and decisions
Communication - ANSWER the process by which participants not only exchange
messages (information, ideas, and feelings) but also co-create and share meaning
Medium - ANSWER the method you use to deliver a message (for example, telephone,
face-to-face meeting, email, text message, or website)
,How do we communicate? - ANSWER -face to face (oral)
-body language
-social media
-written
-listening
Encode - ANSWER to translate the meaning of a message into words, images, or actions
Decode - ANSWER to interpret the words, images, and actions of a message and attach
meaning to them
Barrier - ANSWER an obstacle that gets in the way of effective communication
Barriers (examples) - ANSWER -language
-technology
-physical (your surroundings)
-physiological (hearing loss, migraine headache)
-psychological (complimenting someone who does not trust you)
-noise
-semantics (idioms, slang)
The Transmission Model - ANSWER page 5
Feedback - ANSWER any form of verbal or nonverbal response to a message
Context - ANSWER the external circumstances and forces that influence communication
, 80% of message comes from body language - ANSWER nonverbal cues
Physical context - ANSWER the physical distance between communicators as well as
whats going on around them
Psychological context - ANSWER whats going on in the communicators mind
Transactional Model - ANSWER expands on the concept of context and recognizes that
communication is influenced by a broader set of external forces: social, relational, and
cultural
Social context - ANSWER the set of learned behaviors and norms that guide
communication choices (in a classroom you wait to be acknowledged before speaking)
Relational context - ANSWER arises from past history and current relationships with
your audience (emailing someone instead of talking face to face because you have a
difficult relationship with them)
Cultural context - ANSWER the role that culture plays in influencing expectations about
communication
Why do people communicate? - ANSWER -to form and maintain relationships
-to persuade others
-to learn
-to increase self-esteem
-to develop new ideas
-to work collaboratively
Ways to have better communication - ANSWER -writing
-listening and speaking
