WGU C721 Change Management {LATEST
2026 -2027 update} QUESTIONS AND
ANSWERS 100% CORRECT
Organizational diagnosis of change - correct answer refers to the process of
understanding the current state of how an organization functions and providing
necessary information for designing change interventions
Three types of change - correct answer reorganization and restructuring, spinning off
businesses, and sell the business
Resource Dependency Theory - correct answer organizations are dependent on the
environments in which they operate. Motivation of the leaders was to ensure the
survival of the organization and enhance its autonomy while maintaining stability
,Duncan's Model: Environmental-industry-organization fit - correct answer can be used
to understand an organization's existing environment and to diagnose the type of
organization to which that organization might move to increase its performance. The
model is a simple "big picture" and straightforward way of mapping an organization's
fit with environmental uncertainty. The two dimensions of environments are:
environmental change and environmental complexity
Systems contingency model (congruence model) - correct answer there is no one right
or best strategy, structure, or culture that can predict organizational success;
effectiveness is defined by the "fit" or congruence of these dimensions working
together to meet environmental and competitive requirements. Starts with the
organization's vision, mission, and strategy
Systems contingency model (congruence model):
Input Phase - correct answer "Customer requirements"
,Shows that leadership, environment, history, and resources of the organization,
emphasized as customer requirements because translating and meeting customer
needs in the environment are central to survival and success
Systems contingency model (congruence model):
Output Phase - correct answer "Customer partnership"
The leadership and managers are responsible for creating, processing, and completing
the services and or products before delivery
Systems contingency model (congruence model):
Transformation Phase - correct answer "Customer satisfaction"
Reflects the effectiveness of this model through three levels: organizational level,
group level, and individual professional level
, Greiner's Organizational Life Cycle Model - correct answer used to diagnose the types
of crises and challenges organizations face as they age. This model adds a historical
dimension for understanding an organization's developmental needs in terms of
changing capabilities required of leaders to grow organizations along their life-cycle.
Move through periods of stability with embedded crisis.
Greiner's Organizational Life Cycle Model:
Stage 1 - correct answer Entrepreneurial- Growth with creativity
I. Resembles a typical startup
Ii. Communication is frequent and informal
Iii. Styles of leaders and people are individualistic, creative, and entrepreneurial.
Iv. This stage is fun and has a strong market response.
Greiner's Organizational Life Cycle Model:
Stage 2 - correct answer Collectivity- Growth with Clear Direction
2026 -2027 update} QUESTIONS AND
ANSWERS 100% CORRECT
Organizational diagnosis of change - correct answer refers to the process of
understanding the current state of how an organization functions and providing
necessary information for designing change interventions
Three types of change - correct answer reorganization and restructuring, spinning off
businesses, and sell the business
Resource Dependency Theory - correct answer organizations are dependent on the
environments in which they operate. Motivation of the leaders was to ensure the
survival of the organization and enhance its autonomy while maintaining stability
,Duncan's Model: Environmental-industry-organization fit - correct answer can be used
to understand an organization's existing environment and to diagnose the type of
organization to which that organization might move to increase its performance. The
model is a simple "big picture" and straightforward way of mapping an organization's
fit with environmental uncertainty. The two dimensions of environments are:
environmental change and environmental complexity
Systems contingency model (congruence model) - correct answer there is no one right
or best strategy, structure, or culture that can predict organizational success;
effectiveness is defined by the "fit" or congruence of these dimensions working
together to meet environmental and competitive requirements. Starts with the
organization's vision, mission, and strategy
Systems contingency model (congruence model):
Input Phase - correct answer "Customer requirements"
,Shows that leadership, environment, history, and resources of the organization,
emphasized as customer requirements because translating and meeting customer
needs in the environment are central to survival and success
Systems contingency model (congruence model):
Output Phase - correct answer "Customer partnership"
The leadership and managers are responsible for creating, processing, and completing
the services and or products before delivery
Systems contingency model (congruence model):
Transformation Phase - correct answer "Customer satisfaction"
Reflects the effectiveness of this model through three levels: organizational level,
group level, and individual professional level
, Greiner's Organizational Life Cycle Model - correct answer used to diagnose the types
of crises and challenges organizations face as they age. This model adds a historical
dimension for understanding an organization's developmental needs in terms of
changing capabilities required of leaders to grow organizations along their life-cycle.
Move through periods of stability with embedded crisis.
Greiner's Organizational Life Cycle Model:
Stage 1 - correct answer Entrepreneurial- Growth with creativity
I. Resembles a typical startup
Ii. Communication is frequent and informal
Iii. Styles of leaders and people are individualistic, creative, and entrepreneurial.
Iv. This stage is fun and has a strong market response.
Greiner's Organizational Life Cycle Model:
Stage 2 - correct answer Collectivity- Growth with Clear Direction
