USPS C360 Training || Questions with Complete
Solutions.
Where is your Zoom button located to quickly get back to it? correct answers Blue with the
camcorder at the Bottom of the computer. Click on the button and select the zoom call.
What are the steps of answering a call? correct answers 1. Greeting
2. Repeat what the customer wants back to them.
3.Ask for FULL address or address they want to send it from 4. Verify it and confirm the
spelling
5. Ask if they need any additional services
Any place that PROVIDES stamps that is NOT the USPS is called an... correct answers
Approved Provider
What is the first option you need to click before you can help a customer? correct answers
ACCOUNTS
What is the important bar on the left side of the screen called? correct answers MY TOOLS
Where do you go to find information that isn't provided in My Tools? Where is it located? Hint:
2 bracelets correct answers External Link at the bottom of MY TOOLS.
What can you do to search for a collection box after 5pm? correct answers My Tools
Find Location
Collection Box
enter address
REFINE search
click best option(s) for the customer
Give them the info
Where is the shortcut when you want to sign into C360 Training? correct answers It's
bookmarked at the top of the page
How do you find out where a self service kiosk is nearest to the customer? correct answers
Accounts
New Account
Location
Retail
Money Orders (international and Domestic)
View
Look for the country they are asking for. If it's not there that country doesnt accept U.S. money
orders.
How do you handle a Difficult call? correct answers
Solutions.
Where is your Zoom button located to quickly get back to it? correct answers Blue with the
camcorder at the Bottom of the computer. Click on the button and select the zoom call.
What are the steps of answering a call? correct answers 1. Greeting
2. Repeat what the customer wants back to them.
3.Ask for FULL address or address they want to send it from 4. Verify it and confirm the
spelling
5. Ask if they need any additional services
Any place that PROVIDES stamps that is NOT the USPS is called an... correct answers
Approved Provider
What is the first option you need to click before you can help a customer? correct answers
ACCOUNTS
What is the important bar on the left side of the screen called? correct answers MY TOOLS
Where do you go to find information that isn't provided in My Tools? Where is it located? Hint:
2 bracelets correct answers External Link at the bottom of MY TOOLS.
What can you do to search for a collection box after 5pm? correct answers My Tools
Find Location
Collection Box
enter address
REFINE search
click best option(s) for the customer
Give them the info
Where is the shortcut when you want to sign into C360 Training? correct answers It's
bookmarked at the top of the page
How do you find out where a self service kiosk is nearest to the customer? correct answers
Accounts
New Account
Location
Retail
Money Orders (international and Domestic)
View
Look for the country they are asking for. If it's not there that country doesnt accept U.S. money
orders.
How do you handle a Difficult call? correct answers
