BIT 3414 (QUESTIONS & ANSWERS)
GRADED A+ PASSED
operations management - ANS ✔✔design, operation and improvement of productive systems
what is operations - ANS ✔✔a function or system that transforms inputs into outputs of greater
value
what is a transformation process - ANS ✔✔-a series of activities along a value chain extending
from supplier to customer
-activities that do not add value are superfluous and should be eliminated
physical processes - ANS ✔✔as in manufacturing operations
locational - ANS ✔✔as in transportation or warehouse operations
exchange - ANS ✔✔as in retail operations
psychological - ANS ✔✔as in entertainment
informational - ANS ✔✔as in communication
transformation process w/ inputs & outputs - ANS ✔✔input- material, machines, labor,
management, capital
,TRANSF. PROCESS
output- goods and services
feedback and requirements
operations function - ANS ✔✔operations
marketing
finance and accounting
human resources
outside suppliers
craft production - ANS ✔✔process of handcrafting products or services for individual customers
division of labor - ANS ✔✔dividing a job into a series of small tasks each performed by a
different worker
interchangeable parts - ANS ✔✔standardization of parts initially as replacement parts; enabled
mass production
Scientific Management - ANS ✔✔systematic analysis of work methods
mass production - ANS ✔✔high-volume production of a standardized product for a mass market
lean production - ANS ✔✔adaptation of mass production that prizes quality and flexibility
historical events in operations management - ANS ✔✔hawthorne studies-
motivation theories-
linear programming
,digital computer-
simulation/ waiting line theory/ decision theory/ PERT/ CPM-
MRP, EDI, EFT, CIM-
JIT-
TQM-
Strategy and operations-
reengineering-
six sigma-
internet, WWW, ERP, supply chain management-
E-commerce-
WTO, European Union, GLobal supply chains, outsourcing, service science-
global warming, an inconvenient truth, kyoto-
Industrial Revolution - ANS ✔✔steam engine
division of labor
interchangeable parts
principles of scientific management
time and motion studies
sctivity scheduling chart
moving assembly line
supply chain management - ANS ✔✔management of the flow of information products and
services across a network of customers, enterprises and supply chain partners
why go global - ANS ✔✔favorable cost
access to international markets
, response to changes in demand
reliable sources of supply
latest trends and technologies
increased globalization - ANS ✔✔results from the internet and falling trade barriers
competitiveness - ANS ✔✔degree to which a nation can produce goods and services that meet
the test of international markets
productivity - ANS ✔✔ratio of output to input
output - ANS ✔✔sales made, products produced, customers served, meals delivered, or calls
answered.
input - ANS ✔✔labor hours, investment in equipment, material usage or square footage
single factor productivity - ANS ✔✔output/ labor
output/materials
output/ capital
multifactor productivity - ANS ✔✔output/ labor +materials+overhead
output/labor+energy+capital
total factor productivity - ANS ✔✔goods and services produced/ all inputs used to produce
them
strategy and operations - ANS ✔✔how the mission of a company is accomplished
GRADED A+ PASSED
operations management - ANS ✔✔design, operation and improvement of productive systems
what is operations - ANS ✔✔a function or system that transforms inputs into outputs of greater
value
what is a transformation process - ANS ✔✔-a series of activities along a value chain extending
from supplier to customer
-activities that do not add value are superfluous and should be eliminated
physical processes - ANS ✔✔as in manufacturing operations
locational - ANS ✔✔as in transportation or warehouse operations
exchange - ANS ✔✔as in retail operations
psychological - ANS ✔✔as in entertainment
informational - ANS ✔✔as in communication
transformation process w/ inputs & outputs - ANS ✔✔input- material, machines, labor,
management, capital
,TRANSF. PROCESS
output- goods and services
feedback and requirements
operations function - ANS ✔✔operations
marketing
finance and accounting
human resources
outside suppliers
craft production - ANS ✔✔process of handcrafting products or services for individual customers
division of labor - ANS ✔✔dividing a job into a series of small tasks each performed by a
different worker
interchangeable parts - ANS ✔✔standardization of parts initially as replacement parts; enabled
mass production
Scientific Management - ANS ✔✔systematic analysis of work methods
mass production - ANS ✔✔high-volume production of a standardized product for a mass market
lean production - ANS ✔✔adaptation of mass production that prizes quality and flexibility
historical events in operations management - ANS ✔✔hawthorne studies-
motivation theories-
linear programming
,digital computer-
simulation/ waiting line theory/ decision theory/ PERT/ CPM-
MRP, EDI, EFT, CIM-
JIT-
TQM-
Strategy and operations-
reengineering-
six sigma-
internet, WWW, ERP, supply chain management-
E-commerce-
WTO, European Union, GLobal supply chains, outsourcing, service science-
global warming, an inconvenient truth, kyoto-
Industrial Revolution - ANS ✔✔steam engine
division of labor
interchangeable parts
principles of scientific management
time and motion studies
sctivity scheduling chart
moving assembly line
supply chain management - ANS ✔✔management of the flow of information products and
services across a network of customers, enterprises and supply chain partners
why go global - ANS ✔✔favorable cost
access to international markets
, response to changes in demand
reliable sources of supply
latest trends and technologies
increased globalization - ANS ✔✔results from the internet and falling trade barriers
competitiveness - ANS ✔✔degree to which a nation can produce goods and services that meet
the test of international markets
productivity - ANS ✔✔ratio of output to input
output - ANS ✔✔sales made, products produced, customers served, meals delivered, or calls
answered.
input - ANS ✔✔labor hours, investment in equipment, material usage or square footage
single factor productivity - ANS ✔✔output/ labor
output/materials
output/ capital
multifactor productivity - ANS ✔✔output/ labor +materials+overhead
output/labor+energy+capital
total factor productivity - ANS ✔✔goods and services produced/ all inputs used to produce
them
strategy and operations - ANS ✔✔how the mission of a company is accomplished
