BIT 3414 - Quiz 2 Reading Questions &
ANSWERS RATED A+ 2025/2026
Nike sources products from over 600 factories in 46 countries. How does Nike ensure there is
little to no variation in the manufacturing processes? - CORRECT ANSWER ✔✔To maintain the
quality an athletic shoe company like Nike requires, its suppliers make extensive and pervasive
use of quality control tools, including statistical process control to make sure there is little to no
variation in the athletic shoe manufacturing processes and materials, defects are prevented,
and processes are continually improved.
The quality expert who was invited by the Japanese government to lecture on Statistical Quality
Control during post World War II Japan is - CORRECT ANSWER ✔✔W. E. Deming
Other than defects, what additional product characteristics can be measured as attribute data? -
CORRECT ANSWER ✔✔Variable measure
What types of defects are monitored with control charts when SPC is applied to Services? -
CORRECT ANSWER ✔✔- Hospitals: Timelines and quickness of cares.
- Grocery Stores: Waiting time to check out, frequency of out of stock items.
- Airlines: Flight delays, lost luggage.
- Fast-food restaurants: Waiting time for service, customer complaints.
- Catalog-order companies: order accuracy, operator knowledge and courtesy.
- Insurance companies: Billing accuracy, timelines of claims processing
ANSWERS RATED A+ 2025/2026
Nike sources products from over 600 factories in 46 countries. How does Nike ensure there is
little to no variation in the manufacturing processes? - CORRECT ANSWER ✔✔To maintain the
quality an athletic shoe company like Nike requires, its suppliers make extensive and pervasive
use of quality control tools, including statistical process control to make sure there is little to no
variation in the athletic shoe manufacturing processes and materials, defects are prevented,
and processes are continually improved.
The quality expert who was invited by the Japanese government to lecture on Statistical Quality
Control during post World War II Japan is - CORRECT ANSWER ✔✔W. E. Deming
Other than defects, what additional product characteristics can be measured as attribute data? -
CORRECT ANSWER ✔✔Variable measure
What types of defects are monitored with control charts when SPC is applied to Services? -
CORRECT ANSWER ✔✔- Hospitals: Timelines and quickness of cares.
- Grocery Stores: Waiting time to check out, frequency of out of stock items.
- Airlines: Flight delays, lost luggage.
- Fast-food restaurants: Waiting time for service, customer complaints.
- Catalog-order companies: order accuracy, operator knowledge and courtesy.
- Insurance companies: Billing accuracy, timelines of claims processing
