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COMM 1 Final Exam Questions With Correct Verified Answers| Graded A.

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Functions of Nonverbal Communication - correct answers Messages expressed through nonlinguistic means. Includes body language, gestures, facial expression, etc. repeating, complementing, substituting, accenting, regulating, contradicting Differences between verbal and nonverbal communication - correct answers Complexity, flow, clarity, impact, intentionally VERBAL: one dimension(words), intermittent (speaking & silence alternate), less subject to interpretation, has less impact when verbal and nonverbal cues are contradictory, Usually deliberate NONVERBAL: Multiple Dimensions (voice, posture, gestures, distance, etc.), Continuous (it's impossible to not communicate nonverbally), More ambiguous, Has stronger impact when verbal and nonverbal cues are contradictory, Often unintentional Kinesics - correct answers A broad field of nonverbal communication including body posture and motion. example: Sitting next to your client as a lawyer compared to sitting across your client as a lawyer Paralanguage - correct answers A channel of nonverbal communication by voice. The way a message is spoken can give the same word or words different meanings. example: This is a fantastic sentence. compared to This is a fantastic sentence. Disfluencies - correct answers Stuttering is a speech/language impairment characterized by disruptions in the forward flow of speech, such as repetitions of whole words or parts of words, prolongations of sounds, or complete blockages of sound Haptics - correct answers The study of touching example: handshakes, hugs, shoves, slaps. Factors include: which part of body is touching, how long, how much pressure, etc. Proxemics - correct answers The study of the way people and animals use space. 2 dimensions: distance (personal bubbles) and territoriality: geographical area that is "owned" (a room) Effect of Appearance and Clothing on Communication - correct answers If more attractive, people will be seen as more kind, sensitive, strong, social and interesting. (Halo effect) It can potentially have a negative effect and cause people to be seen as threats. Posture, gestures, facial expression, etc. can increase the physical attractiveness. Clothes convey 10 messages such as economic background, economic level, educational background, educational level, level of sophistication, level of success, moral character, social background, social position, and trustworthiness. The types of distances that may affect communication - correct answers Intimate Distance: People who are emotionally closest to us, about 18 inches Personal Distance: People who are reasonably close, but much less personal, 18 inches to 4 feet Social Distance: People who communicate in formal and impersonal communication. 4 to 12 feet Public Distance: People who voluntarily choose to speak in public distance, not interested in having a dialogue at times. 12 feet to 25+ feet Territoriality - correct answers Geographical area that is "owned" (a room) we assume some kind of "rights" as our territory Chronemics - correct answers The study of how humans use and structure time. Can be used to express intentional or unintentional messages. Like a delayed response. Monochromic - correct answers Emphasizes punctuality, schedules, and completing one task a time. Polychromic - correct answers Emphasizes flexible schedules in which multiple tasks are pursued at the same time. "Nonverbal Communication In Job Interviews" - correct answers there were a couple behaviors that were the focus of employment interviewing. 1) Handshaking... A firm handshake is vital. 2) Attire and appearance... always dress classy over flashy. 3) Smiling... interviewers love to see genuine smiles. "Blindness and Nonverbal Cues" - correct answers Was written by a blind woman named Annie. She said she doesn't understand nonverbal comm like body movement or face expressions bc she has never seen them. But she does understand paralanguage or the way that people talk and how that signals what they are feeling. "The Look of a Victim" - correct answers people were given mug-ability ratings, which were determined by non verbals. More likely to get mugged if your strides are either very long or very short and if you moved awkwardly ( not alternating arms and legs) "The Way You Talk Can Hurt You?" - correct answers Rising intonation sounds timid and lacking of self confidence. Women tend to do this, and therefore are taken less seriously. How does the use of time depend on culture? - correct answers → Time can be a marker of status or prestige in a culture that values time highly. Important people (whose time is more valuable) may only be seen by appt. →Some cultures are monochronic (American/Canadian) whereas others are polychronic (South America) . People take offense to other people's behaviors when unaware. What does body orientation communicate? - correct answers Degree to which we face toward or away from someone. Facing directly signals your interest and facing away signals a desire to avoid involvement. illustrators - correct answers illustrators: most common form of gestures. accompany speech but don't stand on own. Pointing with directions. People who talk with hands. gestures - correct answers movements of hands and arms. important type of nonverbal communication. illustrators, emblems, adaptors are all types emblems - correct answers deliberate nonverbal behaviors that have a precise meaning and are known to virtually everyone within a cultural group. Can stand on their own and often function as replacements for words. Shaking head no. Wave means hello or goodbye. Meanings are not universal! adaptors - correct answers Unconscious bodily movements in response to the environment. Shivering when it's cold or folding arms. manipulators - correct answers self-touching behaviors that reveal the climate of our relationship. Often a sign of discomfort. fiddling with hands or rubbing arms during an interview. Not all bad! When relaxed: twirl hair, clean finger nails, etc. What do we know about the messages physical attractiveness and clothing send to others? - correct answers Attractive females: more dates, higher grades, persuade males with greater ease, lighter court sentence. Rated as more sensitive, kind, strong, sociable, interesting. It's an asset in professional world EXCEPT for when people see you as a threat. Clothing: Nonverbal communication. people make assumptions. What is the difference between listening and hearing? - correct answers Hearing: the process in which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. Listening: occurs when the brain reconstructs these electrochemical impulses into a representation of the original sound and then gives them meaning**. What is mindless listening? - correct answers Occurs when we react to others messages automatically and routinely without much mental investment. Name and define the seven types of ineffective listening - correct answers pseudolistening: imitation of real thing. stage-hogging: try to turn topic of conversation to themselves instead of showing interest in the speaker. selective listening: only respond to parts of remarks that interest them, rejecting everything else. insulated: topic arises that they'd rather not deal with, fail to hear or acknowledge. defensive: take others remarks as personal attacks. ambushing: listen carefully to collect information to attack you. insensitive: respond to the superficial content in messages but miss more important emotional information. What are the nine reasons why people don't listen better? - correct answers Message overload - bombarded with information. preoccupation - often wrapped up in personal concerns. rapid thought - mental spare time when someone is talking. effort - hard work to listen effectively. external noise - the physical world presents distractions. faulty assumptions - leads us to believe listening actively. lack of apparent advantages - listening is reciprocal. lack of training - listening is a skill. hearing problems - physiological hearing problems. What are the various types of listening responses (give an example of each) and how are they different from one another? - correct answers prompting - involves using silences and brief statements of encouraging to draw others out. Allowing silence for other person to think.("uh-huh", "what do you think?") questioning - most popular piece of language aimed at understanding. helps in three ways. (1) fill in the facts (2) learn what others are thinking (3) learn what others want. paraphrasing - statements that reword listeners interpretation. way of cross checking information. ("so what you're saying is...) supporting - reveals a listeners solidarity with the speakers situation (empathizing, agreement, offering to help, praise). reassurance - easy to identify what effective support doesn't sound like ( deny their feelings, minimize

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COMM 1 Final Exam Questions With
Correct Verified Answers| Graded A.
Functions of Nonverbal Communication - correct answers Messages expressed through nonlinguistic
means. Includes body language, gestures, facial expression, etc.

repeating, complementing, substituting, accenting, regulating, contradicting



Differences between verbal and nonverbal communication - correct answers Complexity, flow, clarity,
impact, intentionally

VERBAL: one dimension(words), intermittent (speaking & silence alternate), less subject to
interpretation, has less impact when verbal and nonverbal cues are contradictory, Usually deliberate

NONVERBAL: Multiple Dimensions (voice, posture, gestures, distance, etc.), Continuous (it's impossible
to not communicate nonverbally), More ambiguous, Has stronger impact when verbal and nonverbal
cues are contradictory, Often unintentional



Kinesics - correct answers A broad field of nonverbal communication including body posture and
motion.

example: Sitting next to your client as a lawyer compared to sitting across your client as a lawyer



Paralanguage - correct answers A channel of nonverbal communication by voice. The way a message is
spoken can give the same word or words different meanings.

example: This is a fantastic sentence. compared to This is a fantastic sentence.



Disfluencies - correct answers Stuttering is a speech/language impairment characterized by disruptions
in the forward flow of speech, such as repetitions of whole words or parts of words, prolongations of
sounds, or complete blockages of sound



Haptics - correct answers The study of touching

example: handshakes, hugs, shoves, slaps.

Factors include: which part of body is touching, how long, how much pressure, etc.

,Proxemics - correct answers The study of the way people and animals use space.

2 dimensions: distance (personal bubbles) and territoriality: geographical area that is "owned" (a room)



Effect of Appearance and Clothing on Communication - correct answers If more attractive, people will be
seen as more kind, sensitive, strong, social and interesting. (Halo effect) It can potentially have a
negative effect and cause people to be seen as threats. Posture, gestures, facial expression, etc. can
increase the physical attractiveness.

Clothes convey 10 messages such as economic background, economic level, educational background,
educational level, level of sophistication, level of success, moral character, social background, social
position, and trustworthiness.



The types of distances that may affect communication - correct answers Intimate Distance: People who
are emotionally closest to us, about 18 inches



Personal Distance: People who are reasonably close, but much less personal, 18 inches to 4 feet



Social Distance: People who communicate in formal and impersonal communication. 4 to 12 feet



Public Distance: People who voluntarily choose to speak in public distance, not interested in having a
dialogue at times. 12 feet to 25+ feet



Territoriality - correct answers Geographical area that is "owned" (a room) we assume some kind of
"rights" as our territory



Chronemics - correct answers The study of how humans use and structure time. Can be used to express
intentional or unintentional messages. Like a delayed response.



Monochromic - correct answers Emphasizes punctuality, schedules, and completing one task a time.



Polychromic - correct answers Emphasizes flexible schedules in which multiple tasks are pursued at the
same time.

, "Nonverbal Communication In Job Interviews" - correct answers there were a couple behaviors that
were the focus of employment interviewing. 1) Handshaking... A firm handshake is vital. 2) Attire and
appearance... always dress classy over flashy. 3) Smiling... interviewers love to see genuine smiles.



"Blindness and Nonverbal Cues" - correct answers Was written by a blind woman named Annie. She said
she doesn't understand nonverbal comm like body movement or face expressions bc she has never seen
them. But she does understand paralanguage or the way that people talk and how that signals what
they are feeling.



"The Look of a Victim" - correct answers people were given mug-ability ratings, which were determined
by non verbals. More likely to get mugged if your strides are either very long or very short and if you
moved awkwardly ( not alternating arms and legs)



"The Way You Talk Can Hurt You?" - correct answers Rising intonation sounds timid and lacking of self
confidence. Women tend to do this, and therefore are taken less seriously.



How does the use of time depend on culture? - correct answers → Time can be a marker of status or
prestige in a culture that values time highly. Important people (whose time is more valuable) may only
be seen by appt.

→Some cultures are monochronic (American/Canadian) whereas others are polychronic (South
America) . People take offense to other people's behaviors when unaware.



What does body orientation communicate? - correct answers Degree to which we face toward or away
from someone.

Facing directly signals your interest and facing away signals a desire to avoid involvement.



illustrators - correct answers illustrators: most common form of gestures. accompany speech but don't
stand on own.

Pointing with directions.

People who talk with hands.



gestures - correct answers movements of hands and arms. important type of nonverbal communication.

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