Comm 100 FINAL EXAM QUESTIONS AND VERIFIED ANSWERS GRADED A+

Instructional communication - correct answers Focuses on the interaction between communication and instruction. Process by which teachers and students stimulate meaning in the minds of each other using verbal/nonverbal messages. "The different between knowing and teaching is communication." Cognitive learning - correct answers Factual, procedural, focuses on the acquisition, understanding and use of knowledge Low levels: recalling, explaining, and applying High levels: Analyzing, evaluating, and creating Affective learning - correct answers Appreciating knowledge learned in a class. Instructor reinforces or changes students' feelings or emotions about the subject matter. Teaching students to value the knowledge Behavioral learning - correct answers Focus is on physical action and/or the development of physical skills Teacher goals - correct answers 1 Relational goals 2 Rhetorical goals Relational goals - correct answers Developing a relationship with students Rhetorical goals - correct answers Teaching is persuasion and changing ideas/beliefs Teacher variables - correct answers Behaviors that contribute to helping students understand and learn the material Increases: Motivation, affective learning, cognitive learning, note-taking Teacher variables: Clarity - correct answers Stressing important concepts Using examples Repeating content Asking/responding to questions Teacher variables: Misbehaviors - correct answers Students report less learning. Verbally aggressive teachers negatively impact students' motivation and learning Teacher variables: Relevance - correct answers Student perceptions of weather course content satisfies personal needs and goals Teacher variables: 5 types of Power - correct answers 1 Reward 2 Expert 3 Referent 4 Coercive 5 Legitimate Reward power - correct answers Student perceives teacher and being able to reward or withhold punishment Expert power - correct answers Student perceives teacher to be competent Referent power - correct answers Student identifies with teacher and looks up to him or her Coercive power - correct answers Student sees teacher as being able to punish or withhold reward Legitimate power - correct answers The power is in the position of being a teacher Teacher variables: Humor - correct answers Intentional messages which elicit laughter or surprise in the students. Related to the content of the course Teacher variables: Immediacy - correct answers Decreases perceived distance between teacher/student Increase: teacher-student relationship, motivation, learning, and satisfaction Teacher misbehaviors: Incompetence - correct answers Bad lectures and make tests too difficult Teacher misbehaviors: Offensiveness - correct answers Humiliate students Play favorites Verbally abusive Rude/sarcastic Teacher misbehaviors: Indolence - correct answers Arrive late Doesn't grade homework Forget tests/assignments Organizational - correct answers An organized collection of individuals working interdependently within a relatively structured, organized, open system to achieve common goals Organization has a lot to do with structure Functioning within internal and external environments Organizational communication - correct answers An organizational stakeholder attempts to stimulate meaning in the mind of another organizational stakeholder through intentional use of verbal, nonverbal, and/or mediated messages 4 basic processes of structure - correct answers 1 External environment 2 Input 3 Throughput 4 Output External environment - correct answers Has an impact on the organization, but outside the boundaries (government) Input - correct answers Resources organization brings in from external environment, help achieve goals. (people, information) Outputs - correct answers Product/service an organization dissimilates back to external environment Hierarchies - correct answers Individual/departments are ranked over other individuals/departments based on skills, centrality, and status Communication in tall organizations - correct answers Larger, more complex organizations with many hierarchical levels between those at the bottom and those at the top. Bottom has little communication with those at the top -US military Communication in flat organizations - correct answers Few levels of management between the lower and upper level executives. Empowered employees. Those at the bottom can easily communicate with those at the top Culture of organizational communication - correct answers The way people communicate, interact, how information is shared and how decisions are made. Leaders of the organization set the tone. Impacts productivity Systems theory - correct answers Behavior and structure are intertwined Individuals act within the structure's constraints by drawing on shared rules Systems theory: Assumptions - correct answers A system of human practices, where practices are understood as patterns of activity which have meaning for participants Systems theory: Agency and reflexivity - correct answers A person's actions and their activity Systems theory: Duality of structure - correct answers Structure and agency are a mutually dependent duality. In other words, you can't have agency with the structure and vice versa. Organizational assimilation - correct answers Explains how an "outsider" to an organization is integrated into the organization using communication 3 stages of organizational assimilation - correct answers 1 Anticipatory socialization 2 Encounter 3 Metamorphosis Anticipatory socialization - correct answers It is a set of perceived ideas, expectations/beliefs about the organ that develops before entry into it. Vocational choice and organizational choice Encounter - correct answers Enter organ and become socialized. Learn about the organ and its expectations. The employee confronts the reality Technical- How to perform job Appraisal- More personal feedback on how you are doing Metamorphosis - correct answers Becomes functional member of organ Most typical person - correct answers 28 year-old Chinese man Intercultural communication - correct answers Aims to share information across different cultures and social groups Intracultural communication - correct answers The exchange of meaningful messages between members of the same cultural group. Culture - correct answers A learned meaning system that consists of patterns of... traditions, beliefs, values, norms, meanings, and symbols. Communication is closely linked to culture Individualistic culture - correct answers Culture that upholds each individual person as unique and important. Values independence and individual achievement. USA is individualistic. Assertive and competitive. Great Britain, Australia, and Canada "I", nuclear family, individual competence, direct communication patterns, independent self Collectivistic culture - correct answers Which groups are more valued than individual person. China "We", extended family, teamwork, indirect communication patterns, interdependent self Low context culture - correct answers Detailed and precise communication High context culture - correct answers Indirect and communicators have to make assumptions Ethnocentrism - correct answers The tendency to regard ourselves and our way of life as normal and better than other ways of life How do we reduce ethnocentrism - correct answers Remembering what is considered "normal" and "right" differs between cultures Respectful communication Disadvantages of ethnocentrism - correct answers Negative judgments Cultural transmission - correct answers Traditions, values, and norms are passed on from one generation to the next Shared to varying degrees by interacting members of a community Learning culture - correct answers Through observation and interaction with others Media influences Power distance - correct answers The distance between those who hold the power and those who are affected by the power Power distance in small cultures, such as US - correct answers Equality, contradict parents, young people are smart, *informal communication patterns* , teachers ask for feedback Power distance in large cultures, such as China - correct answers Status difference, obey parents, old people are wise, *formal communication patterns* , students have no say in teaching What is a group? - correct answers Three or more people who interact and attempt to influence each other to accomplish to common purpose Group communication - correct answers Verbal/nonverbal messages shared in a group. Communication is primary influence on productivity Healthy groups - correct answers Ethical goals, interdependent, cohesive, accountable, synergetic Primary groups - correct answers Close Friends- self-disclosure, empathy, trust, and understanding. Family- a group of intimates who, through their communication, generates a sense of home and group identity, complete with strong ties of loyalty and emotion, and experiences a history and a future Social groups - correct answers Members share common interest or engage in common activities that bind them together. (fraternity, sorority, sports) Self-help groups - correct answers Members share a common problem or situation. 40% Americans seek help at some point from a self-hel