PROSERVE EXAM QUESTIONS &
ANSWERS RATED 100% CORRECT
Management Positions Required to Take ProServe Training - Correct Answer ✔✔
Liquor sales and service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - Correct Answer ✔✔ Liquor
sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - Correct Answer ✔✔
For this reason, many insurance companies require that people selling or serving liquor
have valid ProServe training at any time liquor is sold or served on their property.
GLC strongly recommends that all holders of Class C and special event licences -
Correct Answer ✔✔ take ProServe Liquor Staff Training so that the workers understand
how to sell and serve liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have valid ProServe
training as of the first date of the special event.
Who needs this certification - Correct Answer ✔✔ Full- and part-time workers in Class
A, B, D, E, F and Duty Free licensed premises or at a Commercial Public Resale
Special Event:
Licensed premises owners that are responsible for directly managing a licensed
premises
Managers, supervisors and retailers
,Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their employees whose duties
include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - Correct Answer ✔✔ It
also includes other jobs connected with liquor service (for example, a delivery service,
security, liquor sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is, and how
to prevent foreseeable harm to customers and patrons. The program also helps staff
and volunteers understand some of Alberta's liquor laws and what AGLC's policies are.
- Correct Answer ✔✔ These rules are in place to help protect people who work in the
liquor industry, their customers, patrons and property from liquor-related harms. This
program does not include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - Correct Answer
✔✔ The portions of policy that are related to social responsibility are discussed in this
course. The full policy, laws and regulations that apply to licensees and their employees
are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served, the
general concepts in this program will be useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How
can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information
in your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - Correct Answer ✔✔ Help employers, hosts and
workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
,Help you recognise when people appear to be intoxicated. You will learn how to stop
service or how to say "No" when those customers or guests want to buy or drink more
liquor.
Help you understand that there are many people involved in responsible liquor service.
All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are involved
with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a liquor
store whose job it is to make sure liquor is sold responsibly. But that's not true. These
people are part of a much larger team.
Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - Correct Answer ✔✔ help you identify people who are
under the age of 18 (minors)
point out people who show signs of being intoxicated by liquor or a drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests. Security staff have a special role; they
can monitor customers upon arrival or departure, observe customer behaviour, and may
see liquor being hidden. - Correct Answer ✔✔ Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests. - Correct Answer ✔✔ Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
, In this program, duty of care means - Correct Answer ✔✔ that you have a responsibility
to your customers to make sure liquor is sold or served in a safe and responsible way.
You must make sure that no one is hurt because of the way you've done your job. Think
of duty of care as your duty to care about your customers.
courts of law expect workers in the liquor service industry to - Correct Answer ✔✔ sell
and serve liquor safely. Insurance companies may also expect workers and volunteers
to take responsible liquor service training.
People who buy and drink liquor sometimes drink so much that they are not in control of
what they say and do. They may make poor choices that could cause them to hurt
themselves or other people, or to put themselves in dangerous situations. - Correct
Answer ✔✔ Because of this, servers, retailers, managers and owners are expected to
do what they can to protect their customers and guests from drinking too much liquor
and making poor choices that could cause harm to themselves or someone else.
In law, this is called a duty of care.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - Correct Answer ✔✔ When following laws and policies to do business or have an
event.
When servers report a problem with someone who may be intoxicated by liquor or a
drug.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to be intoxicated.
To help staff or volunteers manage problem customers or guests who may be
intoxicated.
To help deal with a customer or guest who may be intoxicated, but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
As a manager, supervisor or special event host, how can I do my duty of care when I
am at work? - Correct Answer ✔✔ Work with other staff to make house policies for safe
service. Make sure these policies are followed during all hours of operation.
Working in less crowded areas and having enough staff on shift means it is easier to
watch how much customers or guests have had to drink. This helps staff notice when
someone appears to be intoxicated by liquor or a drug, so problem situations can be
dealt with quickly and safely.
ANSWERS RATED 100% CORRECT
Management Positions Required to Take ProServe Training - Correct Answer ✔✔
Liquor sales and service:
Owners involved in the day-to-day operation of the business, their managers and
supervisors.
Security:
Security managers and supervisors that work for the business or have a contract to
provide security for the business.
Employee Positions Required to Take ProServe Training - Correct Answer ✔✔ Liquor
sales:
Liquor store clerks, delivery staff, liquor agency employees, drink ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the same legal
responsibilities as businesses that sell or serve liquor for profit. - Correct Answer ✔✔
For this reason, many insurance companies require that people selling or serving liquor
have valid ProServe training at any time liquor is sold or served on their property.
GLC strongly recommends that all holders of Class C and special event licences -
Correct Answer ✔✔ take ProServe Liquor Staff Training so that the workers understand
how to sell and serve liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have valid ProServe
training as of the first date of the special event.
Who needs this certification - Correct Answer ✔✔ Full- and part-time workers in Class
A, B, D, E, F and Duty Free licensed premises or at a Commercial Public Resale
Special Event:
Licensed premises owners that are responsible for directly managing a licensed
premises
Managers, supervisors and retailers
,Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their employees whose duties
include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - Correct Answer ✔✔ It
also includes other jobs connected with liquor service (for example, a delivery service,
security, liquor sampling, selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is, and how
to prevent foreseeable harm to customers and patrons. The program also helps staff
and volunteers understand some of Alberta's liquor laws and what AGLC's policies are.
- Correct Answer ✔✔ These rules are in place to help protect people who work in the
liquor industry, their customers, patrons and property from liquor-related harms. This
program does not include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - Correct Answer
✔✔ The portions of policy that are related to social responsibility are discussed in this
course. The full policy, laws and regulations that apply to licensees and their employees
are available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served, the
general concepts in this program will be useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How
can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information
in your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - Correct Answer ✔✔ Help employers, hosts and
workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
,Help you recognise when people appear to be intoxicated. You will learn how to stop
service or how to say "No" when those customers or guests want to buy or drink more
liquor.
Help you understand that there are many people involved in responsible liquor service.
All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are involved
with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a liquor
store whose job it is to make sure liquor is sold responsibly. But that's not true. These
people are part of a much larger team.
Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - Correct Answer ✔✔ help you identify people who are
under the age of 18 (minors)
point out people who show signs of being intoxicated by liquor or a drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests. Security staff have a special role; they
can monitor customers upon arrival or departure, observe customer behaviour, and may
see liquor being hidden. - Correct Answer ✔✔ Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests. - Correct Answer ✔✔ Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
, In this program, duty of care means - Correct Answer ✔✔ that you have a responsibility
to your customers to make sure liquor is sold or served in a safe and responsible way.
You must make sure that no one is hurt because of the way you've done your job. Think
of duty of care as your duty to care about your customers.
courts of law expect workers in the liquor service industry to - Correct Answer ✔✔ sell
and serve liquor safely. Insurance companies may also expect workers and volunteers
to take responsible liquor service training.
People who buy and drink liquor sometimes drink so much that they are not in control of
what they say and do. They may make poor choices that could cause them to hurt
themselves or other people, or to put themselves in dangerous situations. - Correct
Answer ✔✔ Because of this, servers, retailers, managers and owners are expected to
do what they can to protect their customers and guests from drinking too much liquor
and making poor choices that could cause harm to themselves or someone else.
In law, this is called a duty of care.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - Correct Answer ✔✔ When following laws and policies to do business or have an
event.
When servers report a problem with someone who may be intoxicated by liquor or a
drug.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to be intoxicated.
To help staff or volunteers manage problem customers or guests who may be
intoxicated.
To help deal with a customer or guest who may be intoxicated, but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
As a manager, supervisor or special event host, how can I do my duty of care when I
am at work? - Correct Answer ✔✔ Work with other staff to make house policies for safe
service. Make sure these policies are followed during all hours of operation.
Working in less crowded areas and having enough staff on shift means it is easier to
watch how much customers or guests have had to drink. This helps staff notice when
someone appears to be intoxicated by liquor or a drug, so problem situations can be
dealt with quickly and safely.
