PROSERVE EXAM COMPREHENSIVE
QUESTIONS & DETAILED CORECT ANSWERS
1. Duty of Care An obligation to ensure liquor is sold, served and delivered in safe and
responsible ways, ensuring that no one is hurt because of the way
you've done your job.
Duty to care about your customers.
2. How to do
your Duty of
Care
7. Illegal liquor
3. Foreseeabl
e Harm
4. Preventing
fore- seeable
harm
5. Liquor Laws
to Abide By
6. Maximum
Ser- vice
1/
11
, PROSERVE EXAM COMPREHENSIVE
QUESTIONS & DETAILED CORECT ANSWERS
-policies for safe service call
-pay attention. work in less -cannot pre-pour drinks
crowded areas/with more -liquor delivery must leave premises by close but can continue for 30
staff mins
-plan to help intoxicated -minors cannot work where "minors prohibited" (can work in class A, B,
people get home safely C as long as not serving.)
-check ID and know when -parents can't give minors liquor
to stop serving all to a
-intoxicated guests not allowed to finish drinks
guest
-prevent ppl from 2 standard servings (max) can be served or possessed after 1am
intoxication and prevent
-can't prepour drinks before 2am to be consumed after 2am
them from harming
themselves/others! -liquor must be cleared by 3am
-tell guests when last call is
Any sort of danger that
you can reasonably
expect or imagine
happening because of
what is going on now
-ID anyone who appears
under 25
-Don't allow minors in a
minor prohibited area
-Call police or ambulance if
necessary
-Don't allow adults to give
liquor to minors
-cannot consume or be
under the influence on-
duty
-liquor consumption can
continue until 1hr after last
2/
11
QUESTIONS & DETAILED CORECT ANSWERS
1. Duty of Care An obligation to ensure liquor is sold, served and delivered in safe and
responsible ways, ensuring that no one is hurt because of the way
you've done your job.
Duty to care about your customers.
2. How to do
your Duty of
Care
7. Illegal liquor
3. Foreseeabl
e Harm
4. Preventing
fore- seeable
harm
5. Liquor Laws
to Abide By
6. Maximum
Ser- vice
1/
11
, PROSERVE EXAM COMPREHENSIVE
QUESTIONS & DETAILED CORECT ANSWERS
-policies for safe service call
-pay attention. work in less -cannot pre-pour drinks
crowded areas/with more -liquor delivery must leave premises by close but can continue for 30
staff mins
-plan to help intoxicated -minors cannot work where "minors prohibited" (can work in class A, B,
people get home safely C as long as not serving.)
-check ID and know when -parents can't give minors liquor
to stop serving all to a
-intoxicated guests not allowed to finish drinks
guest
-prevent ppl from 2 standard servings (max) can be served or possessed after 1am
intoxication and prevent
-can't prepour drinks before 2am to be consumed after 2am
them from harming
themselves/others! -liquor must be cleared by 3am
-tell guests when last call is
Any sort of danger that
you can reasonably
expect or imagine
happening because of
what is going on now
-ID anyone who appears
under 25
-Don't allow minors in a
minor prohibited area
-Call police or ambulance if
necessary
-Don't allow adults to give
liquor to minors
-cannot consume or be
under the influence on-
duty
-liquor consumption can
continue until 1hr after last
2/
11
