Certified Paraoptometric Assistant & Technician Exam Flash – AOA QUESTIONS WITH ANSWERS

Certified Paraoptometric Assistant & |\ |\ |\ |\




Technician Exam Flash – AOA |\ |\ |\ |\ |\




QUESTIONS WITH ANSWERS |\ |\




When a patient first walks into the office for an
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appointment, the paraoptometric should __________. - |\ |\ |\ |\ |\ |\



CORRECT ANSWERS ✔✔Acknowledge patient with a |\ |\ |\ |\ |\ |\



courteous greeting |\




Which of the following would be considered appropriate
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behavior in front of a patient? - CORRECT ANSWERS
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✔✔Using soft tones to speak with office staff members
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Which of the following would not be considered an
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appropriate telephone technique? - CORRECT ANSWERS |\ |\ |\ |\ |\ |\



✔✔Letting the phone ring several times before answering
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to give the impression that your office is busy
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If a phone call is for a staff member who is busy with a
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patient, the paraoptometric should _________. - CORRECT
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ANSWERS ✔✔Ask to take a message |\ |\ |\ |\ |\




If a patient calls requesting information that will take a
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few minutes to locate, the paraoptometric should
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,_________. - CORRECT ANSWERS ✔✔Ask the patient if |\ |\ |\ |\ |\ |\ |\



he/she would like to hold or ask to call the patient back
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A phone message should include all of the following
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except _____________. - CORRECT ANSWERS ✔✔Length of
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call


A caller who insists on a price estimate over the phone
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should be_________. - CORRECT ANSWERS ✔✔Told that the
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prices are estimated
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The AOA set of principles that include the statement, "To
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keep patients' eye, vision, and general health paramount
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at all times" is called: - CORRECT ANSWERS ✔✔Code of
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Ethics


The practice of keeping medical records out of view of
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patients is compliant with: - CORRECT ANSWERS|\ |\ |\ |\ |\ |\ |\



✔✔HIPAA


When a patient presents with a complaint, the
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paraoptometric should ________. - CORRECT ANSWERS |\ |\ |\ |\ |\ |\



✔✔Express concern and understanding |\ |\ |\

, When making appointments, the paraoptometric should
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not __________. - CORRECT ANSWERS ✔✔Rely on memory
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If in doubt as to whether a patient requires an emergency
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appointment, the paraoptometric should ___________. -
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CORRECT ANSWERS ✔✔Consult with the doctor |\ |\ |\ |\ |\




Which of the following would not be considered an
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emergency situation requiring immediate attention? - |\ |\ |\ |\ |\ |\



CORRECT ANSWERS ✔✔Loss of contact lens |\ |\ |\ |\ |\




If the office is extremely behind schedule, the
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paraoptometric should ________. - CORRECT ANSWERS |\ |\ |\ |\ |\ |\



✔✔Indicate your best estimate of how long the wait will |\ |\ |\ |\ |\ |\ |\ |\ |\ |\



be before the patient will be seen
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When discussing medical record documentation, EHR
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stands for: - CORRECT ANSWERS ✔✔Electronic Health
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Record


How often should the paraoptometric check business
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supplies? - CORRECT ANSWERS ✔✔Once a month |\ |\ |\ |\ |\ |\