MAN 320F EXAM 1 AROIAN STUDY GUIDE 2026
Fundamental laws of business - Answers -1) It always takes longer than you
scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - Answers -Ensure that the organization achieves its goals and
objectives
Successful manager - Answers -good at getting the job done, moves up the corporate
ladder, spend 48% of their time networking
Effective manager - Answers -getting people to work together to meet the goals, is
great at "getting the job done," spend 44% of their time communicating
the meaning of life - Answers -money
organizational behavior - Answers -the systematic study of the actions and attitudes
that people exhibit within organizations
successful organization - Answers -• The right balance of management and leadership
to ensure that the organization achieves its goals and objectives.
determinants of employee performance - Answers -• Productivity
• Absenteeism
• Turnover
• Job satisfaction
• ...only really care about making $$
challenges/opportunities we face in building company - Answers -• The typical
employee is getting older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
how to manage diversity - Answers -respond to those differences in ways that ensure
employee retention and greater productivity while, at the same time, not discriminating
the cost of fraud - Answers -Over 200 billion for 40 of the top 100 fortune companies
, personality - Answers -a relatively stable set of characteristics that influences an
individual's behavior, The way in which an individual reacts and interacts with others,
often described in terms of traits
big 5 model of personalities - Answers -extroversion, agreeableness,
conscientiousness, emotional stability, openness to experience
locus of control - Answers -belief that life is controlled by oneself vs external forces
Machiavellianism - Answers -tendency to manipulate and maintain emotional distance
self-monitoring - Answers -sensitive to external cues to behave differently
risk propensity - Answers -willingness to take chances. ex Donald Trump
Type A personality - Answers -incessantly struggling to achieve more, great sales reps
narcissism - Answers -in love with themselves, high degree of self importance and
arrogance
internal skills - Answers -ability to deal with demands, pressures, stress
self awareness, manage emotions and impulses, self-motivation and persistence,
empathy towards others
synergy - Answers -Teams that work together synergistically produce extraordinary
results
teams are -generally- better than the individual (NOT ALWAYS)
synergistic decision making - Answers -o 1. People are supportive of one another, and
o 2. They follow a rational sequence of activities in dealing with a problem
o 3. They can perform beyond the sum of their individual efforts
the interpersonal process - Answers -· Listening to others
· Supporting their efforts to do well
· Differing with others when necessary in a manner that is constructive rather than
defensive
· Participating equally in group discussions
the rational process - Answers --analyze the situation
-identify objectives or goals
-simplify the problem
personality and national culture - Answers -national culture greatly influences the
dominant personality of its populace. culture often reflects the national personality
characteristics
Fundamental laws of business - Answers -1) It always takes longer than you
scheduled!
2) It always costs more than you budgeted!
3) When placed in difficult situation, people will take the path of least resistance
What do managers do? - Answers -Ensure that the organization achieves its goals and
objectives
Successful manager - Answers -good at getting the job done, moves up the corporate
ladder, spend 48% of their time networking
Effective manager - Answers -getting people to work together to meet the goals, is
great at "getting the job done," spend 44% of their time communicating
the meaning of life - Answers -money
organizational behavior - Answers -the systematic study of the actions and attitudes
that people exhibit within organizations
successful organization - Answers -• The right balance of management and leadership
to ensure that the organization achieves its goals and objectives.
determinants of employee performance - Answers -• Productivity
• Absenteeism
• Turnover
• Job satisfaction
• ...only really care about making $$
challenges/opportunities we face in building company - Answers -• The typical
employee is getting older
• More women in the workplace
• More minorities in the workplace
• The world is flat - competitively (globalization)
• Historical loyalty-bonds between employees and employers are being severed
• Globalization
how to manage diversity - Answers -respond to those differences in ways that ensure
employee retention and greater productivity while, at the same time, not discriminating
the cost of fraud - Answers -Over 200 billion for 40 of the top 100 fortune companies
, personality - Answers -a relatively stable set of characteristics that influences an
individual's behavior, The way in which an individual reacts and interacts with others,
often described in terms of traits
big 5 model of personalities - Answers -extroversion, agreeableness,
conscientiousness, emotional stability, openness to experience
locus of control - Answers -belief that life is controlled by oneself vs external forces
Machiavellianism - Answers -tendency to manipulate and maintain emotional distance
self-monitoring - Answers -sensitive to external cues to behave differently
risk propensity - Answers -willingness to take chances. ex Donald Trump
Type A personality - Answers -incessantly struggling to achieve more, great sales reps
narcissism - Answers -in love with themselves, high degree of self importance and
arrogance
internal skills - Answers -ability to deal with demands, pressures, stress
self awareness, manage emotions and impulses, self-motivation and persistence,
empathy towards others
synergy - Answers -Teams that work together synergistically produce extraordinary
results
teams are -generally- better than the individual (NOT ALWAYS)
synergistic decision making - Answers -o 1. People are supportive of one another, and
o 2. They follow a rational sequence of activities in dealing with a problem
o 3. They can perform beyond the sum of their individual efforts
the interpersonal process - Answers -· Listening to others
· Supporting their efforts to do well
· Differing with others when necessary in a manner that is constructive rather than
defensive
· Participating equally in group discussions
the rational process - Answers --analyze the situation
-identify objectives or goals
-simplify the problem
personality and national culture - Answers -national culture greatly influences the
dominant personality of its populace. culture often reflects the national personality
characteristics
