Complete Real Exam Questions & Correct Answers
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Always check __________ when determining the amount
the guest may
consume? - ANSWER -The alcohol content listed
on the bottle
Martinis often contain how much alcohol? - ANSWER -1.5-2.0oz
of 40% alcohol What alcohols contain less then 40% alcohol ?
(3) - ANSWER --Crème de
Cacao
-Kahlua
-Amaretto
Important to__________ to be a safe server? - ANSWER -Be
familiar with the type of drinks and glasses used in you
establishment and how much alcohol each typically holds
Standard drink calculation equation ? - ANSWER -% of alcohol
x ounces = 60
What body part metabolizes most of the alcohol consumed? -
ANSWER -Liver
,If you have cut someone off and instead his friend is sharing
they drink you should? - ANSWER -Stop service to the entire
table and remove alcohol from the table
When someone try's changing you mind from cutting them
off you should? -
ANSWER -Calmly and firmly and briefly repeat your
original decision.
Steps to prevent an intoxicated guest from driving? (5) -
ANSWER --Try to
convince guest not to drive show that
you care
-call police if they
drive
-ask sober companion/ family
member to drive
-Ask for car
keys
-calm
cab
If you call the police let them know?(5) - ANSWER -
-make of car
-
model
-license plate
number
, -direction that the guest is
heading
-fill out an incident report for any challenging or
difficult incidents
If you sense that a guest can become violent? - ANSWER --Stop
a fight before
it
happens
-talk to the
manager
-call
police
-move other guests to
safety
When should you call the police? - ANSWER -When you are
worried about you
own or anyone else's
safety
When should you talk to a manager? - ANSWER -Soon as
possible so that they
can get their input and determine the best way to handle
the situation
How can you stop a fight before it happens? - ANSWER --look
for trouble signs